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A collection of stories curated from different subreddits, adapted for NAR.

Just Because It’s Phrased As A Question, It Doesn’t Mean You Have A Choice

, , , | Right | CREDIT: ellieisabeth7 | November 28, 2022

I work in a pharmacy.

Patient: “I need to pick up [prescriptions].”

Me: “Okay. It looks like we don’t have that ready quite yet for y—”

Patient: *Already angry* “I need those scripts now. I can’t go without them!”

Me: “I understand. We have your prescriptions; they’re just not ready for pick-up yet. We only have two techs right now. Did you want to sit and wait, and I’ll call you once we get them finished?”

Patient: “That is ridiculous. I just got discharged from the hospital, and I’m supposed to start these medications tomorrow morning!”

Me: “Okay. Well, they’re not ready. Did you want to sit and wait until we get those done?”

Patient: “No.”

Me: “Okay.”

There’s silence for a moment.

Patient: “I’ll just sit down and wait.”

Sigh. This is why I don’t even bother arguing with these people.

Refunder Blunder Meets Taxing Taxing

, , , , | Right | CREDIT: OnlyPrint5323 | November 28, 2022

I work at an office supply and stationery store. I live in a state which has no sales tax, and people often come here to buy things if they live close enough.

Me: “Hi there! How’s it going today?”

Customer: “I bought this printer in [City in a state which has sales tax] because they didn’t have it in [Home State], and I wasn’t exempted from the sales tax, so the manager at that store told me to return it in [Home State] and I could buy it back from you guys.”

I am dumbfounded, to say the least. I barely travel out of state, but I know enough to say we can’t refund taxes paid to another state. And if that isn’t enough, she didn’t even bring the printer to my store so it’s not like I can even process it in the first place.

I flag down my manager to see what can be done, and I explain everything.

Manager: “We could refund the printer, but the taxes were paid to another state, so we can’t refund it.”

Customer: “So, there’s nothing you can do?”

Manager: “It’s outside our jurisdiction.”

Customer: “Thanks for wasting my time!”

Honestly, she should have ordered online.

Related:
Taxing Taxing, Part 15
Refunder Blunder Double Wonder
Refunder Blunder, Part 60
Taxing Taxing, Part 14
Refunder Blunder, Part 59

It’s All About Perspective

, , , , | Right | CREDIT: LovelyBatLady | November 27, 2022

At work the other day, I had a lady who was super condescending on the phone about her pick-up order. She said she had tons of issues and had called corporate, but nothing was fixed and she was convinced that it was my fault.

I had been having an emotional time being pretty much the only person running a very active nationwide retail store, so even after trying to help her to the best of my ability — this was not an issue we could fix in the store as it was a website issue — I was upset with the tone she was taking with me.

Me: “We’re used to people yelling at us, ma’am. I have to go.”

And then, I hung up. I was on the verge of tears, so I went to the restroom to cool off, and then I went back to helping customers. I hate to cry; it always makes me feel weak and stupid.

The lady actually showed up later, and she explained a little about herself.

Lady: “My husband of many years just died after a long illness, and I’m having a difficult time. I was so frustrated with not understanding how to make online orders that I just took it out on you.”

She handed me a card.

Lady: “There’re five dollars in there. I want you to take a break and get a drink. I don’t want to be that person who makes someone cry over something so insignificant.”

I really appreciated her taking the time to apologize, and it made me more actively understanding of other people’s issues.

Hot Under The Collar And No Way Out

, , , , , | Right | CREDIT: joan_of_darq | November 27, 2022

I work the morning front desk shift at a long-term stay hotel on an island in the Pacific Northwest. Today, a guest encounter at first gave me anxiety, but then I got a good laugh when it was all over.

In the pass down from the night audit shift, I read that a guest had called down to report that the air conditioning wasn’t getting cold enough. The night audit employee offered to fix it — very easy button-pushing involved — and the guest declined service, yet the note said they were extremely upset. They were rewarded 10,000 member points, and [Employee] apologized profusely. So, it was clear we had an entitled jerk to deal with.

Later in the morning, this same guest called down and said their room was “too hot” (72°F) and they didn’t sleep at all. My manager happened to be the one to answer their call, and wow, did it escalate. When [Manager] offered to come up to the room and fix the air conditioning (again), I could hear the guest shouting over the phone.

Guest: “Absolutely not! I’m naked right now! Jesus Christ. How many times have I told you it’s too hot in here?!”

My manager turned bright red.

Manager: “Ma’am, you’ve given us no opportunity to fix this problem, and we are willing to award you more points for the complaint; however, we suggest you seek accommodation elsewhere if our hotel is not to your liking.”

The guest screamed something again and hung up.

A few hours passed, and I was ready for a fight when the problem guest came to the front desk to check out. She glared at me as I was printing her receipt and asked a series of confusing questions about where she had parked and how to take the closest exit there.

Guest: “As you can see I’ve injured my leg; there is a brace and there are pins in it. This pharmacy in your stupid town doesn’t have my medication, so I’m pissed off at the world. Also, I found two fleas in my room, and I don’t have a dog!”

I politely handed her the receipt and finally looked up to make eye contact and tell her goodbye. Her mask said — I swear to God — “Shut up, Karen,” in big white lettering.

I’m still not over the irony of it all.

Thanks For The Ableist And Presumptuous Compliment!

, , , , , , , | Friendly | CREDIT: VincentValentina | November 26, 2022

This incident took place when I was three years old, so all of the information comes from my mother.

When I was around two, my parents found out I had autism and ADHD when I went to a doctor’s visit. Like the loving parents they were, they still loved me for the beautiful mess I was. However, the 2000s weren’t exactly the best for someone with a mental disability. Ableists were running amok.

Mama was walking with me in a stroller at a park near my old house, which was a townhouse. I was munching down on some Goldfish crackers (this will be important later) when a woman approached my mother.

Woman: “Awww, what a cute little tot! What’s her name?”

Mama: “[My Name]. She’s my sweet little angel. Right, [My Name]?”

I held up a cracker.

Me: “Fishie!”

My mom cracked a smile as I giggled. But one way or another, something touched me. It could have been a bug or the leather of the stroller, but my little mind began to panic. I started to stim, which back then was me tugging or grooming my hair. The woman noticed this and gasped.

Woman: “What’s going on with her?”

My mom paused and then noticed what was going on. She bent down to my level and stroked my scalp, which calmed me down immediately. I then happily went back to eating my crackers. However, it seemed like the woman hadn’t gotten her answer yet. She looked at my mother with a worried look on her face.

Woman: “Is she okay? Why was she tugging at her hair?”

Mama: “Oh, she was just stimming. It happens when she feels uncomfortable or upset.”

The woman was confused, but then it clicked for her.

Woman: *Looking grim* “Oh, she has autism. I’m so sorry.”

My mom is confused as well, but more importantly, she’s a tad ticked off.

Mama: “I only recently found out — about a year ago. She was diagnosed at [Local Medical Office] by [Doctor].”

The woman’s face turned from pity to disbelief.

Woman: “[Doctor] doesn’t have any medical experience. I brought my daughter to him, telling him about her broken leg from falling off of her scooter, and he said it was just a scrape! You shouldn’t be taking anything from him.”

Mama: *Pauses* “I’ve seen [Doctor] before, and he’s the best doctor I’ve visited yet. He’s the only one willing to see [My Name]. Not many doctors around here are open to those with autism.”

Woman: “But she doesn’t have autism.”

My mother gripped onto the stroller handles, wondering how this lady thought she was the professional doctor around here.

Mama: “What was that?”

Woman: “Your daughter does not have autism. She looks nothing like someone with autism. Plus, autistic people can’t talk, yet she can. [Doctor] probably told you she had autism just to mess with you.”

Mama: *Gripping the stroller tighter* “What are you implying?”

Woman: “You don’t get what I’m saying? I’m saying [My Name] is too pretty to have autism. And there’s another thing I can show you to prove that she doesn’t have autism.” *Kneels down to my level* “What is one plus one?”

Me: “Two.”

Woman: *Standing back up* “See, she can’t have autism. Most autistic people are r******d.

My mom was physically shaking at this point. However, before she could retaliate against all of the woman’s BS, I spoke up.

Me: “Mean shark.”

Woman: *Looking down at me* “What?”

Me: “Mean shark, eat salt!”

I then proceeded to throw goldfish crackers at this lady. The woman was either disgusted or annoyed, as she glared my mother in the eye as she tried to stop me from throwing my snack.

Woman: “How could you raise your child like that?! What little girl throws food at adults?”

Me: “Because the dinosaurs died.”

Woman: *Confused* “What?”

Me: “But one lives! It eats salt.”

The woman was enraged by my answer, but she only stomped away. After all, she wouldn’t want a bad reputation for punching a toddler, would she? Finally, my mom said something to her as she was stalking off.

Mama: “Never, and I mean never, assume someone is too pretty to have autism!”