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A collection of stories curated from different subreddits, adapted for NAR.

Leave This Stuff To The Experts

, , | Right | CREDIT: MadIllLeet | July 18, 2021

I have never met a web developer who has a clue as to what DNS (Domain Name System) is and what it does. Every time a client hires a web developer to build them a new website, the developer always changes the nameservers on the domain to point to their host. Guess what happens? Yup, email breaks. Guess who gets blamed? Not the web developer!

To combat this, I have a strict policy to not give a web developer control of a client’s domain. Occasionally, I get pushback, but then I explain why they are not allowed to have control. It usually goes something like this.

Web Developer: “Can you send me the credentials for [Client]’s domain registrar?”

Me: “I cannot do that. I can take care of what you need, though.”

Web Developer: “Sure, I just need you to update the name servers. It would be easier if I had control, though, so I don’t have to bother you.”

Me: “It’s not a bother. I can’t change the name servers, though, as it will break the client’s email. I can update the A record for you.”

Web Developer: “I don’t know what that is.”

Me: “And that is why I’m not giving you control of the client’s domain.”

What A Delicate Flower!

, , , , | Right | CREDIT: wong__a | July 18, 2021

I work for a luxury florist shop in the USA, and our flower prices are not cheap. We have a high minimum amount for delivery; most local florists have a minimum and delivery fee. Our fees have stayed the same since the health crisis, but we’ve upped most of our arrangements by $5 to $10 to help cover some losses. Our prices are high, but we specialize in very full and/or large arrangements to make up for it.

Me: “Just letting you know, all our arrangements start at $75. The total after tax and delivery for the product you’ve chosen comes up to about $105.”

Customer:What?! That is ridiculous. You charge that much?!

Me: “Yes. Would you like to proceed?”

Customer: “That’s crazy! Why?!”

Me: “The owners felt this was the best way to ensure great quality products and a fair living wage for our employees, especially during these times.”

Customer: “We’ve all got issues going on right now! That’s not an excuse. Some of us are unemployed! You should not be increasing the prices at our expense. You should internally have a meeting and take the wages out of the owners’ and employees’ paychecks so we don’t have to pay so much for your ridiculously expensive flowers. YOU CAN’T DO THIS AT THE CUSTOMERS’ EXPENSE! TELL THE OWNERS!”

Me: “Ma’am, it seems like we may not be the right fit for you and are unable to give you the experience you deserve. Would you like me to refer you to another florist?”

Customer:Ugh, no. Let’s just finish this order. But you have lost me as a future customer!

Me: *Thinking, sarcastically* “Ooooh, noooooo!”

Me: “Thank you for your purchase, and we’re sorry to lose you. Enjoy the rest of your day!”

She’s Gonna Flip Over Your Phony Behavior

, , , , , | Right | CREDIT: JE_25 | July 18, 2021

A few years ago, I worked as a sales rep for one of the larger phone carriers in the US. It was a slow night and the store was empty when this guy came in. He wanted to upgrade his [Phone #1], which he had just gotten two months ago on monthly payments. He was not on our upgrade program. He had already decided he wanted [Phone #2].

At this point, he owed about $550 on [Phone #1] and the trade-in value was only about $100. I told him about this and he said he didn’t care. He then went on for ten minutes bragging about how he had just gotten a raise and was making crazy money and could afford to buy five [Phone #2]s.

I just sat there listening to him. I then told him that I wouldn’t recommend trading in [Phone #1] because he would still have to make monthly payments on the remaining balance, plus another monthly payment for [Phone #2], which was a more expensive phone. He wasn’t the primary on the account — his wife was — but he was authorized. I asked if his wife would be okay with it and he said that he didn’t need her permission to do what he wanted. He ended up trading in [Phone #1] and getting [Phone #2] and he spent over $400 on accessories. All along, I continued to recommend that he not do this.

Before making the sale or trade-in, I got my manager involved so he could talk to the customer and make sure the customer understood what he was doing. In all, I told him seven times not to do it, and my manager did twice. He still did it. So, after the sale, following the cover-your-a** procedure, I made notes in the account detailing everything that had happened.

Fast forward two days. The store gets a call and they ask for me. It is customer service; they have the wife on the phone and she wants to talk to me.

Me: “What can I do for you, [Customer’s Wife]?”

Customer’s Wife: “Do you think what you did was okay?”

Me: “I’m sorry, what was that?”

Customer’s Wife: “Do you think what you did was okay? Taking advantage of my husband?”

Me: “I’m not sure what you mean.”

Customer’s Wife: “You convinced my husband to buy a new phone and you took his two-month-old phone and gave him basically nothing for it.”

Me: “I understand. Ma’am, I informed your husband many times about what would happen and recommended multiple times that he should not do that.”

Customer’s Wife: *Raising her voice* “That is bad business and it’s unethical. You should not have sold him anything! I am a business owner, and I would never take advantage of a customer the way you did. If you knew it was a bad idea, it’s your job not to sell it.”

Me: “Ma’am, I made—”

She cuts me off.

Customer’s Wife: “Seriously, what you did is just unethical and wrong. Do you understand that? What you did is illegal. You can’t sell it to him if you think it’s wrong.”

Me: “I know—”

She cuts me off again.

Customer’s Wife: “You should not have sold it to him. We want the phone he traded in back! We are also returning all the accessories you sold him on. This is so messed up.”

I’m getting annoyed for being blamed for this; it’s clear the husband told her a different story. I don’t mention to her. People do things like this at least once a month.

Me: “Okay. I made every effort to help your husband. He came into our store bragging about how much money he’s making and how he can buy whatever he wants, even five of these phones. That said, I even got my manager involved so he could hear it from someone else. You—”

She cuts me off yet again.

Customer’s Wife: “Oh, even your manager was in on it. Wait until I talk to corporate about your store’s unethical tactics!”

Me: “Okay, ma’am. At this point, there’s nothing I can do for you on the phone. You can return the accessories, and if you’d like, you can talk to my manager about what happened when you get here. Anything else I can do for you?”

Customer’s Wife: “Tell me why you sold the phone to him and thought was okay to do?”

Me: “Ma’am, as I told you, you can discuss this with my manager when you get here. Anything else I can do for you?”

Customer’s Wife: “Yeah, answer my last question. This is just bad business.”

Me: “Once again, ma’am, there’s nothing on the phone I can do for you. We will gladly help you in the store when you get here. Have a good day.”

I hung up.

The one thing I was not going to tell her over the phone was that once her husband had traded in the phone, there was no way to get it back, as all trade-ins are final. His trade-in phone was already shipped out.

The couple came in later that day and the wife was pissed. The husband, however, didn’t say a word. My manager backed me up the entire time he helped them return the accessories. I couldn’t help myself; I went over there and started repeating everything that the husband had bragged to me about, and I even added the line about how he didn’t need his wife’s permission. The look she gave him when I said that was the best redemption I could ever have. He tried blaming everything on me and now I was able to bury him for it. After that, she lightened up a little. She then returned the new phone, removed his name as an authorized user, and bought him a flip phone.

Thank God She Said, “Ex”

, , , , | Right | CREDIT: Swamp_Donkey_796 | July 17, 2021

A few nights ago, a guy came into our hotel to check in under his wife’s name.

Me: “Since your name is not attached to the reservation, you cannot check in.”

He freaked out.

Guest: “This is ridiculous! We’ve never experienced such disgusting customer service in our lives. I’m going to get in contact with corporate and have you fired!”

We’re a franchise, so I’m sure you can all see how well that would go.

Me: “You’ll either have to wait until your wife gets here or have her call me and verify her information so I can check you in.”

Guest: “I’ll go call her.” *Huffs off*

About an hour later the police come in asking about a domestic disturbance.

Me: “I have no idea what that’s about. It’s been a very quiet night; not much has happened here.”

Police Officer: “We got a call from [Guest] saying that you were smoking marijuana and that you were violent when he tried to check in.”

Me: “He tried to check into a reservation that he was not a part of, and I wouldn’t let him without his wife’s permission.”

They take my statement and leave.

The wife shows up before I run audit, around 1:30, and I tell her what happened. She cuts me off.

Wife: “[Guest] is my ex. He’s been stalking me across the country. He has a history of violence against me and I am in the process of getting a restraining order against him. If you see him again, immediately have him charged with trespassing and get him thrown out.”

Me: “I understand. No one will know that you’re even here, and I’d like to offer you a free upgrade for your trouble.”

I didn’t see the husband again, but I did warn the manager about him and the whole situation. We have him on our do-not-rent list for all the properties in the area.

This Trip Will Be One For The Books

, , , , | Romantic | CREDIT: joeltheconner | July 17, 2021

My wonderful family of four is on a trip to visit family and friends. Four years ago, on a trip with the same itinerary as this one, I booked our hotel as I usually do. I am what you would describe as “thrifty,” and I don’t like spending a ton on hotels when we are basically just sleeping there.

The hotel I booked for this leg of the journey was probably not the most high-class, and sure, it was not in the safest area of town. This was definitely a hotel where some acts of questionable legality and morality occur. In my defense, it was a very last-minute booking as we were supposed to be staying with family and there were very few options available under $150 a night.

The stay there ended up being fine, but it has been a long-running joke between us for the past four years.

We are now visiting for the first time in four years. I go to book the hotel.

Wife: “No way! It’s my hometown, and I am doing it this time.”

So, she pulls up a hotel booking site and starts looking at places, specifically looking for a place with a pool for the littles. She looks at one and reads the reviews and details.

Wife: “This one looks good, especially for such a low price!”

She even calls to make sure the pool is open because of the health crisis. I look at the photos and look back at her, thinking she is making a joke. She is not. I just smile.

Me: “Whatever you think, babe!”

Yep, you know what’s coming.

As we approach the hotel, I see a look of confusion slowly wash over her face.

Wife: “Wait, is this…” *Trails off*

Me: “Yep! It sure is!”

She booked us in the exact same hotel that she had been giving me grief about for four years. I laughed and laughed and laughed. She could not believe she did it, and she also thought it was hilarious. I am vindicated!