Unfiltered Story #124756

, , , | Unfiltered | November 4, 2018

[A customer came in to the store to do an exchange on a speaker we had to web order one for him and explained it would take 3 – 10 business days, we got the exchange done and he went to pack up his old speaker to take it home]

Me: Sir you can’t take the speaker home with you

Customer: Why not? it still works if I put the USB cord in, it’s just the blu-tooth that isnt working

Me: Once you return an item to the store, you cant take it back, because that classifies as theft

Customer: THIS IS BULLSH**T YOU’RE STEALING AN ITEM FROM ME!

Me: Sir, let me ask you something, you borrow a wrench from someone, and a few weeks later you give it back, is the wrench still yours?

Customer: No because I gave it back to them

Me: Exactly, when you signed to accept that you were returning the item, it meant you are giving the item back to us, and you will be getting a new one free of charge when it comes in the mail

Customer:….Well what do I do  until my new speaker comes in?

One Missed Call Away From Going Berserk

, , , , | Right | October 25, 2018

(We’ve had many “customers” use our phone to coordinate drug deals, so we have put a sticker on the phone saying that it is not a public phone. We are allowed to call people cabs but they cannot use the phone themselves. I also sometimes offer to charge their cell phones for them to be able to use if they are polite. I have never seen this woman before in the store. She comes up to the customer service counter. She looks to be in her late 30s, at least.)

Customer: “Hey, can I use the phone to call my boyfriend to come get me?”

Me: “Sorry, but we don’t have a public phone for you to use. I can call you a cab, or I can charge your phone for you here, but I’m not allowed to let you use the phone.”

Customer: “Excuse me? I am a paying customer! I have a full cart of groceries right now in the clothes section! I want to use the phone!”

Me: “I’m sorry, but this is not a public phone, and I cannot let you use it. As I said, I can call you a cab or charge your phone for you.”

Customer: “This is ridiculous! I understand why you’d say that to people who come in off the street, but I am buying things in the store right now! I want your manager!”

Me: “Okay.”

(I call over my supervisor.)

Me: “She wants to use the phone.”

Supervisor: “Okay.” *starts looking for the portable phone to give to the customer, since my supervisor likes to be nice to everybody*

Customer: “What is taking so long? I just want to use the phone to call my boyfriend! Why can’t I use this one here?” *waits about twenty seconds* “Never mind! I’m never shopping here again!”

(The customer storms off towards the clothes section. About five minutes later, the customer brings back a nearly-full cart which must have taken at least an hour to fill up.)

Customer: “Here you go! I was planning to buy all of this today, but since you are so rude, I’m leaving!”

(She left behind a nearly full drink — from a slightly expensive smoothie place that isn’t near our store — in her cart, covered by her groceries. She never came back for it, so I was happy to throw that into the garbage!)

A Less Than 50% Success Rate

, , , , | Right | June 1, 2018

(I work in a small store that sells kitchen accessories as well as both kitchen and sporting knives. There are usually two people in at a time so we have the chance to sit in the backroom and eat our lunch without being disturbed. My coworker has just gone for her lunch when a customer comes in.)

Me: “Hello, is there anything I can help you find today?”

Customer: “No, I know what I want I want this sporting knife by [Brand]. I have done my research and I’m set on this one.”

Me: “Okay, let me just grab it for you and I will bring it up to the till.”

(I grab the knife for the customer and ring her through.)

Me: “That will be $135.76; will that be everything for you?”

Customer: “That is way too expensive. Can you discount the price for me?”

Me: “I’m sorry, but unless the knife is damaged I can’t reduce the price.”

Customer: “Yeah, let’s do that!”

Me: “Do what?”

Customer: “Discount the price.”

Me: “I can’t do that, ma’am; the item is not damaged so I can not offer a discount.”

(At this point my coworker comes out and grabs her water, then goes back into the backroom.)

Customer: “Oh, if I had known she was working today, I would have just asked for her to help me. She always gives me a discount, because we know each other; she always gives me half off.”

(I know she is lying because she just “suddenly” remembered that my coworker gives her discounts, and the most we can give is 20% off to a customer; if we give any more than 50% off an item that isn’t marked down as 50%, we get locked out of the system and can not log in unless a manager is contacted, and we have to explain why we were issuing a 50% discount on an item that isn’t on sale.)

Me: “Don’t stand there and lie to my face. My coworker and I work every shift together because we are more productive as a team, and ever since we have worked together we have never seen you in here before. But if you would like, I can go grab my coworker and you can tell me again how you know each other and how she always gives you a discount.”

Customer: I can’t believe you treat your customers like this. Give me a business card; I’m going to be calling your manager and corporate to tell them your attitude is horrendous!”

Me: *puts a business card on the counter* “Feel free, and you can also tell them how you lied to me about knowing my coworker, just so you wouldn’t have to pay full price on an item. Have a nice day, and thank you for shopping with [Company].”

(She never called my manager or corporate, but according to my manager she came in two other times with my other coworkers and tried to pull the same thing. We have her picture up in our backroom, and are told to refuse her service.)

Abandoning Store Policy

, , , , , | Right | May 31, 2018

(I am working in the electronics section of the toy store. A little kid is playing the video games we have out to demo. We assume that a man that is also in this section is his father. The man comes up to the register to buy his items.)

Child: “GOD F****** D*** IT!”

(My coworker and I look at each other, shocked at his language.)

Coworker: “Sir, is that your child?”

Customer: “That isn’t my kid. If he was, I would drag him out of the store.”

Me: *walks up to the child* “Are your parents in the store?”

Child: “My mom knows where I am.”

Me: “That’s good, but are your parents in the store? We don’t allow parents to leave their children alone in different departments; may I ask your mother’s name?”

(After having to talk to the rude child, I finally get the mother’s name. We call her to our department and she storms over as fast as she can, annoyed that we won’t let her leave her child in our department alone. My manager also comes down to the department, knowing there will probably be an angry mother yelling at us.)

Mother: “I don’t understand what the big deal is; he’s here playing video games like I told him to!”

Me: “I am sorry, ma’am, but we had no way of knowing this, and our store policy states that you cannot leave your kid alone in our store; he has to be with his parent. Plus, your child was swearing in our store around other children. We had no way of knowing if you had just left him in our store and walked around the mall, or if you had just abandoned him here.”

Mother: “Where does it say that? I think you just made it up so you wouldn’t have to look after my child in this department.”

Manager: “We have signs set up at every entrance, and we have signs set up all throughout the store. You are standing right beside one. I am sorry, ma’am, but my employees are not your personal babysitters. If it were me instead of [My Name], I would have called someone to report an abandoned child, which is what we are supposed to do in an event like this.”

Mother: “That’s a pile of horses***! My child is staying here, and I am continuing my shopping.”

(The mother then proceeds to turn around to continue her shopping.)

Manager: “I’m sorry, miss, but you are ignoring our store policy, and leaving your child unattended. If you do not take your child with you, then we have no choice but to assume you are abandoning your child, so you can either take your child with you as you continue shopping, or you and your child can leave our store and you will not be welcome back.”

(The mother ignored my manager and left her child in the electronics section. We actually had to call someone because she left our store and was gone for more than two hours walking through other stores in the mall. We never saw her or her child in our store again.)

Unfiltered Story #113066

, , , | | Unfiltered | May 27, 2018

I work in a small knife store in a mall, there are usually two of us in at a time so we don’t have to close the store for half an hour, my coworker was sitting in the back room eating her lunch which means that I was out on the floor by myself, a customer comes in

Customer: *points to a $130 knife* I would like to purchase this knife

(I grab the customers knife box it up and proceed to scan it through the total brings the knife to around $140 with gst)

Customer: *in a condescending tone* $140 that’s too expensive, I would like a discount

Me: I’m sorry Ma’am I cant offer a discount on this product

Customer: Why the f**k not?

Me: Because it isn’t on sale, if you work in the culinary industry you can get 20% off of a kitchen knife, but I can’t offer discounts to people because I’m not a manager, if we offer discounts to people on sporting knives we can get written up and possibly fired.

Customer: well I work in the cullinary industry, where is my 20% ?

Me: Again, it doesnt include sporting knives, and I would need to see a student I.D. Card, a paystub, or anything else that proves you are either a cullinary student, or work in a kitchen.

(after going back and forth with this customer for about 10 minutes my coworker comes out to grab her bottle of water and goes back in to the back room to finish her lunch)

Customer: If I knew your coworker was here I would have got her to help me, she always offers me a discount whenever I come in, I’m positive that if she gives me the employee discount you can too.

(At this point I know she is lying because 1) we can not offer employee discounts, HR keeps track and we can be fired for giving a customer a discount without a reason, and 2) the managers are the only ones who can give employee discounts, a code is generated for them every day to enter into the system for a discount, so there is no way that an employee would be able to do an employee discount for a customer and 3) the only discount the associates can offer is 20% off and that’s for people who work in the culinary industry and are buying kitchen knives)

Me: (playing along with her lie) Oh, why didn’t you say so? I’ll go grab my coworker right now, since she helps you all the time I’m sure she will be more than happy to help you out again.

Customer: oh no, that’s okay I don’t want to disturb her, if she’s on her lunch

Me: It wont be a problem at all, just give me one moment.

(I put the knife behind the counter so she couldn’t steal it, as I grabbed my coworker, we walked out of the back room to see she was gone, I got a 4 day work weekend, which was disrupted by a call from my boss, the lady came in again while I was off, and she told my manager that any time she was in I gave her employee discounts, we got the lady up on the security camera and she isn’t allowed in the store any more)

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