A Less Than 50% Success Rate

, , , , | Right | June 1, 2018

(I work in a small store that sells kitchen accessories as well as both kitchen and sporting knives. There are usually two people in at a time so we have the chance to sit in the backroom and eat our lunch without being disturbed. My coworker has just gone for her lunch when a customer comes in.)

Me: “Hello, is there anything I can help you find today?”

Customer: “No, I know what I want I want this sporting knife by [Brand]. I have done my research and I’m set on this one.”

Me: “Okay, let me just grab it for you and I will bring it up to the till.”

(I grab the knife for the customer and ring her through.)

Me: “That will be $135.76; will that be everything for you?”

Customer: “That is way too expensive. Can you discount the price for me?”

Me: “I’m sorry, but unless the knife is damaged I can’t reduce the price.”

Customer: “Yeah, let’s do that!”

Me: “Do what?”

Customer: “Discount the price.”

Me: “I can’t do that, ma’am; the item is not damaged so I can not offer a discount.”

(At this point my coworker comes out and grabs her water, then goes back into the backroom.)

Customer: “Oh, if I had known she was working today, I would have just asked for her to help me. She always gives me a discount, because we know each other; she always gives me half off.”

(I know she is lying because she just “suddenly” remembered that my coworker gives her discounts, and the most we can give is 20% off to a customer; if we give any more than 50% off an item that isn’t marked down as 50%, we get locked out of the system and can not log in unless a manager is contacted, and we have to explain why we were issuing a 50% discount on an item that isn’t on sale.)

Me: “Don’t stand there and lie to my face. My coworker and I work every shift together because we are more productive as a team, and ever since we have worked together we have never seen you in here before. But if you would like, I can go grab my coworker and you can tell me again how you know each other and how she always gives you a discount.”

Customer: I can’t believe you treat your customers like this. Give me a business card; I’m going to be calling your manager and corporate to tell them your attitude is horrendous!”

Me: *puts a business card on the counter* “Feel free, and you can also tell them how you lied to me about knowing my coworker, just so you wouldn’t have to pay full price on an item. Have a nice day, and thank you for shopping with [Company].”

(She never called my manager or corporate, but according to my manager she came in two other times with my other coworkers and tried to pull the same thing. We have her picture up in our backroom, and are told to refuse her service.)

Abandoning Store Policy

, , , , , | Right | May 31, 2018

(I am working in the electronics section of the toy store. A little kid is playing the video games we have out to demo. We assume that a man that is also in this section is his father. The man comes up to the register to buy his items.)

Child: “GOD F****** D*** IT!”

(My coworker and I look at each other, shocked at his language.)

Coworker: “Sir, is that your child?”

Customer: “That isn’t my kid. If he was, I would drag him out of the store.”

Me: *walks up to the child* “Are your parents in the store?”

Child: “My mom knows where I am.”

Me: “That’s good, but are your parents in the store? We don’t allow parents to leave their children alone in different departments; may I ask your mother’s name?”

(After having to talk to the rude child, I finally get the mother’s name. We call her to our department and she storms over as fast as she can, annoyed that we won’t let her leave her child in our department alone. My manager also comes down to the department, knowing there will probably be an angry mother yelling at us.)

Mother: “I don’t understand what the big deal is; he’s here playing video games like I told him to!”

Me: “I am sorry, ma’am, but we had no way of knowing this, and our store policy states that you cannot leave your kid alone in our store; he has to be with his parent. Plus, your child was swearing in our store around other children. We had no way of knowing if you had just left him in our store and walked around the mall, or if you had just abandoned him here.”

Mother: “Where does it say that? I think you just made it up so you wouldn’t have to look after my child in this department.”

Manager: “We have signs set up at every entrance, and we have signs set up all throughout the store. You are standing right beside one. I am sorry, ma’am, but my employees are not your personal babysitters. If it were me instead of [My Name], I would have called someone to report an abandoned child, which is what we are supposed to do in an event like this.”

Mother: “That’s a pile of horses***! My child is staying here, and I am continuing my shopping.”

(The mother then proceeds to turn around to continue her shopping.)

Manager: “I’m sorry, miss, but you are ignoring our store policy, and leaving your child unattended. If you do not take your child with you, then we have no choice but to assume you are abandoning your child, so you can either take your child with you as you continue shopping, or you and your child can leave our store and you will not be welcome back.”

(The mother ignored my manager and left her child in the electronics section. We actually had to call someone because she left our store and was gone for more than two hours walking through other stores in the mall. We never saw her or her child in our store again.)

Unfiltered Story #113066

, , , | | Unfiltered | May 27, 2018

I work in a small knife store in a mall, there are usually two of us in at a time so we don’t have to close the store for half an hour, my coworker was sitting in the back room eating her lunch which means that I was out on the floor by myself, a customer comes in

Customer: *points to a $130 knife* I would like to purchase this knife

(I grab the customers knife box it up and proceed to scan it through the total brings the knife to around $140 with gst)

Customer: *in a condescending tone* $140 that’s too expensive, I would like a discount

Me: I’m sorry Ma’am I cant offer a discount on this product

Customer: Why the f**k not?

Me: Because it isn’t on sale, if you work in the culinary industry you can get 20% off of a kitchen knife, but I can’t offer discounts to people because I’m not a manager, if we offer discounts to people on sporting knives we can get written up and possibly fired.

Customer: well I work in the cullinary industry, where is my 20% ?

Me: Again, it doesnt include sporting knives, and I would need to see a student I.D. Card, a paystub, or anything else that proves you are either a cullinary student, or work in a kitchen.

(after going back and forth with this customer for about 10 minutes my coworker comes out to grab her bottle of water and goes back in to the back room to finish her lunch)

Customer: If I knew your coworker was here I would have got her to help me, she always offers me a discount whenever I come in, I’m positive that if she gives me the employee discount you can too.

(At this point I know she is lying because 1) we can not offer employee discounts, HR keeps track and we can be fired for giving a customer a discount without a reason, and 2) the managers are the only ones who can give employee discounts, a code is generated for them every day to enter into the system for a discount, so there is no way that an employee would be able to do an employee discount for a customer and 3) the only discount the associates can offer is 20% off and that’s for people who work in the culinary industry and are buying kitchen knives)

Me: (playing along with her lie) Oh, why didn’t you say so? I’ll go grab my coworker right now, since she helps you all the time I’m sure she will be more than happy to help you out again.

Customer: oh no, that’s okay I don’t want to disturb her, if she’s on her lunch

Me: It wont be a problem at all, just give me one moment.

(I put the knife behind the counter so she couldn’t steal it, as I grabbed my coworker, we walked out of the back room to see she was gone, I got a 4 day work weekend, which was disrupted by a call from my boss, the lady came in again while I was off, and she told my manager that any time she was in I gave her employee discounts, we got the lady up on the security camera and she isn’t allowed in the store any more)

This Customer Isn’t As Sharp As The Average Razor

, , , , , , , | Right | January 25, 2018

(I’m working with my manager one day, when a customer comes in with a bag of shaving supply items that he purchased two months ago. We don’t accept returns on items over 15 days, but he won’t leave the store.)

Manager: “Go ahead and do a return. Just make sure the items haven’t been used; the shaving stand should be fine, though.”

Customer: “What do you mean? What if I tried the razor and didn’t like it?”

Me: “We wouldn’t be able to return it because of hygiene concerns.”

Customer: “But I only used the effing thing three times! You can resell them!”

Me: “I’m sorry, but we can’t take back or resell shaving items that have been used. It’s like with underwear; we wouldn’t be allowed to take back used underwear, because it’s gross.”

(After he argued with me, we found out he used every item he had purchased, and the shaving stand was broken, so we couldn’t return that, either. He left the store and came back the next day with the same items, hoping I wasn’t in, so he could return them.)

Some People Go Dull Quicker Than Knives

, , , , , | Right | September 22, 2017

(I am working on family day when I have a customer come in.)

Customer: “I want a knife that never goes dull.”

Me: “That’s impossible.”

Customer: “Why is it impossible?”

Me: “Because after about 6,000 cuts, which is about six or seven months of using a kitchen knife, it starts to go dull, because the cutting board starts to dull the knife.”

Customer: “That’s ridiculous. I had a kitchen knife that never went dull! You’re just selling us cheap, dollar-store brand knives.”

Me: “Ma’am, we are representing knives that have been around for hundreds of years. These companies have won many innovation awards, and are most commonly used by chefs who work in the culinary industry. Do you mind asking me what happened to your knife that never went dull?”

Customer: “It stopped cutting things after about a year, so I threw it out.”

Me: “…that’s because it went dull.”

Customer: “That’s just stupid; knives don’t go dull!”

(After about ten more minutes of explaining why eventually all knives go dull, she felt the need to call my district manager, who told her the same thing I did. Needless to say, she was not the sharpest knife in the drawer.)