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We’ll Find Harmony And Balance After You Leave

, , , | Right | September 18, 2021

A while ago, we were trying to sell our home. I was working at home at that point, so I would go out when the agent had a viewing and come back afterward. Despite a lot of time wasters, things were going okay. A few low offers and plenty of interest.

The weirdest thing was that after one viewing, I started to notice that things were out of place. Knives were facing different ways, picture frames and candles were swapped around, and a small standing mirror was moved.

I thought it might have been the estate agent, maybe tidying up, although it didn’t look any better and he never did it before any of the other viewings. But it wasn’t a big deal and was easily fixed, so I never thought of it again.

A while later, there was a knock on the door. I answered it to find a middle-aged woman.

Woman: “Oh, hello. I am following up about the card I put through your door.”

Me: “I’m sorry, remind me what it was. I might have missed it.”

Woman: *Huffy already* “It was a card — a small yellow card about feng shui.”

I seem to recall throwing that straight into the bin.

Me: “Oh, yes, I recall. How is it I can help?”

Woman: “I came round the other week and noticed that your whole house was wrong. The energy was all wrong. It’s probably why it hasn’t sold.”

It took me a while to connect the dots.

Me: “Oh, you are interested in buying the house?”

Woman: “What? No! I’m a professional feng shui consultant. I help people to achieve harmony and balance.”

Me: “No, thank you.”

I shut the door as she was still arguing that I would “never sell the house,” and I let the estate agent know not to let her come round again.

A few weeks later, he told me that he had to ban her, as after I complained it made sense.  She was asking to view pretty much every house nearby, never made an offer, and never viewed a house twice, and her budget seemed to change weekly.

He let the other estate agents know to ban her, as well. It’s one thing to put the card through the door — completely another to waste everyone’s time!

Just Another Stressor In The Homebuying Process

, , , , , | Working | August 30, 2021

In Scotland, if you are selling your house, you are required to pay to have it surveyed yourself. However, the sellers are only obligated to get the most basic survey. When I was buying my first house, I decided to pay for an enhanced survey myself. I did not have any idea how badly this would confuse my mortgage company.

First of all, they kept misfiling the letters and evidence I submitted in support of my mortgage. Then, they entered my phone number incorrectly in their system, and despite phoning them and updating it repeatedly, they didn’t change it so I didn’t get notified that things were missing.

This led to the survey I instructed becoming outdated, so I was informed that I needed to get a new one. I spoke with the surveyor, who told me that they had had problems with my lender accepting updated reports before and to double-check with them that they would definitely accept the updated report. So, dutifully, I did this and explained that I would be paying for a refresh of the survey they already had. I asked if we could confirm that this would be acceptable. The agent I spoke with was very confused about why I asked; of course, it would be fine. I’m sure you can see where this is now going.

£200 and two weeks later, I received a letter telling me that the report was unacceptable because it was completed by the same surveyor who provided the initial report — a complete conflict of interest, apparently. I submitted a complaint and had this conversation with the mortgage company agent.

Agent: “I’ve reviewed your case and I don’t think we’re at fault.”

Me: “How can you possibly say that? I specifically phoned you to confirm that this survey would be acceptable before I instructed it and your underwriter told me it would be. Now you’re telling me that I need to pay another £200 to get someone else to do it.”

Agent: “Ah, well, I’ve listened to the call, and you didn’t specifically ask if it was okay to use the same company again.”

Me: “Maybe not in those words, but I mentioned them by name. you must have heard that. Surely your underwriter should have spoken up if using the same company was a problem? Frankly, I think you should pay for the survey.”

Agent: “I see we’ve already paid you £100 compensation due to the delay in processing your application. Frankly, I wouldn’t have given that to you and I think you’ve already received more compensation than you should have. If you want to pursue this further, then please submit a further written complaint, but we will not pay for the survey and I see nothing further for us to discuss.”

Me: “This is outrageous and I absolutely will be following this up.”

I hung up and called the surveyor to tell them the bad news. They were actually so apologetic about their role in the confusion that they fully refunded me for the survey and helped put me in contact with another business who sorted it out for me very quickly for the original sum agreed. I was amazed that it all got sorted out in the end, no thanks to my mortgage company!

Don’t Call Us; We’ll Call You

, , , | Working | July 29, 2021

With the housing market being insane lately, I get a cold-call at least once a week from realtors almost begging me to sell my house. Two days after we refinance, we get yet another cold-call.

Realtor: “Hi, [My Name]. This is [Realtor] with [Company]. I’m interested in your property and understand you have a mortgage for [amount]?”

Me: “Nope. Just refinanced.”

Realtor: “Oh…” *Long pause* “Was it for more than [amount]?”

Me: “A lot more.”

Realtor: “Um… was it more than six months ago?”

Me: “It was literally two days ago, dude.”

Realtor: “Oh… um… I guess we can’t help you, then.”

Me: “Didn’t ask for it. Bye now.”

The Biggest Pests Are The Callers

, , , , | Right | June 17, 2021

There is a realtor who has service with our pest control company and occasionally orders inspections through us for her clients. She is rude, entitled, and snooty, and none of us can stand her. Oftentimes she will call in and demand things that we can’t provide, often legally speaking, like information about other people’s accounts. For a while, we would just tell her no and hang up, but now we’ve all made a point to waste her time as much as she wastes ours.

Realtor: “Hi. I’m calling about a mutual client of ours, [Client].”

Me: “Yes, ma’am?”

Realtor: “When was the last time you serviced his lawn?”

Me: “Do you pay for his lawn service?”

Realtor: *Indignant* “No!”

Me: “Then, I’m sorry, but I can’t tell you that.”

Realtor: *Huffing* “Look, he’s got lots of little purple flowers in his yard and I just want to know what you’re going to do about it!”

What she’s describing is a common weed in this part of Florida, colloquially called “Florida snow.” I’ve been almost manically pleasant with her up to this point, but now I really dial up the innocent sweetness in my voice.

Me: “I’m sorry, ma’am, but I’m not familiar with your client’s landscaping situation or preferences. I would hate to send someone out and have them ruin his yard.”

Realtor: *Screeching* “Well, you’re no help at all!”

Then, she hung up. She’s right, though; we definitely can’t help her at all. Stop calling.

Hi, Still Living Here, Thanks

, , , , | Working | April 24, 2021

The owner of the house my boyfriend and I are renting has decided to sell. This isn’t the first house we’ve lived in that is for sale, so we know how it goes. The only difference is that this house is a duplex and our neighbor moved out of the other side a few months ago.

First, they want us to agree to a day every other week for them to do a showing. We suggest once a month due to the health crisis and not wanting too many people in our home. We compromise and agree to have the place viewable when they call and give us twenty-four hours heads-up.

I wake up one afternoon and my boyfriend tells me someone showed up for a viewing and asked to enter, but we didn’t get a heads-up so he said no. I’m irritated by this but figure one mistake isn’t a big deal. They showed the other side and left.

Then, yesterday, a little before noon, we were both awake when we heard people outside and I heard someone try to open the door. My boyfriend got up to look out the front while I pulled up my phone and dialed 911, thinking it might be a break-in. I didn’t call yet just in case, and my boyfriend cracked the door open. My heart was pounding, and I recognized the early signs of a panic attack.

My boyfriend’s tone in the following dialogue is extremely polite – much more polite than I would have been and much more polite than they deserved, in my opinion.

Boyfriend: “Um, hi. Can I help you?”

Realtor: “Yeah, we’re here for a showing. Is it all right if we take a look inside?”

Boyfriend: “No, sorry, because no one called us to tell us you were coming.”

Realtor: “Oh. Not just real quick?”

Boyfriend: “No, we weren’t told.”

Realtor: “Well, do you ever do showings of this side?”

Boyfriend: “Yes, when we are given a warning.”

Realtor: “Okay.”

After they left, I texted the landlord and told him that this was totally unprofessional and that I had almost called 911 on the realtor. He wasn’t as bothered as I was and just passed along our message to the realtors. I thought he would be more upset since he wants to sell the place, but I guess not. I calmed down but was upset the rest of the day. Who just tries to open someone’s door and then act like they knocked when someone answers?! They gave us no apology or any sign of remorse.

After the second time someone tried to let themself into my apartment, the landlord gave us permission to put up a “do not disturb” sign. After that didn’t work and it happened several more times, each time the landlord saying he’d handle it, I called the broker myself. He assured me all of his realtors would be told not to bother us under any circumstances. But of course, the story doesn’t end here.

The other day we were doing some reorganizing when my boyfriend and I heard someone try to turn the doorknob. My boyfriend opened the door to find a man all by himself. My boyfriend asked what he was doing and he introduced himself as a buyer, apologized meekly, and walked away. He came back and knocked 10 seconds later.

I told my boyfriend and he reopened the door and the man asked if we were planning to stay if the house was sold and asked a few other questions about the property. As they’re talking, I’m behind my boyfriend fuming with anger since this is the SEVENTH time this has happened. I tried to interject several times, but the conversation ended and my boyfriend closed the door. I was slightly annoyed with him but decided it was probably for the best, because I was definitely not planning on being nice and was going to aggressively point out the sign and how rude he was being. The man left and we heard him walking around the other unit.

We had gotten his name and texted the landlord to make sure he was a legitimate buyer. Although he was, he was there without a realtor and without permission. The landlord said next time to take a photo of him and his license plate and call 911 for trespassing. He also ordered us a doorbell camera. While I’m happy something is finally being done, I’m annoyed it took this long.

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