icon_badbehavior

Free Prizes Are Not Their Calling

| USA | Bad Behavior, Popular

(I work the midday shift at a radio station, and we’re doing a “call to win” contest.)

Me: “Hello, [Station]!”

Caller: “What caller am I?”

Me: “You’re number two.”

Caller: “What caller wins?”

Me: “Number seven.”

Caller: “You giving away anything good?”

(I tell them the prize.)

Caller: “Well, f*** that! Who wants that?”

Me: “Someone who doesn’t gripe when getting something for free.”

When Larry Met Crazy

| Mt. Vernon, IL, USA | Bizarre, Crazy Requests

(I am working in the afternoon as a board operator at a local country music station. At the top of every hour they play a five-minute feed from CNN news.)

Me: “Thank you for calling [Station Name]. How may i help you today?”

Caller: “I DEMAND TO SPEAK TO LARRY KING!”

Me: “Okay, sir, I’m afraid I cannot do that. We are a—”

Caller: “I KNOW D***-WELL WHAT YOU ARE! LET ME SPEAK TO LARRY KING!”

Me: “I understand, but Larry King doesn’t work here. We only air CNN news, which comes in via an automated service.”

Caller: “YEAH! CNN! THAT’S YOU GUYS! CNN! LARRY KING IS ON CNN! LET ME TALK TO LARRY NOW!”

Me: “Sir, I’m afraid I cannot do that. He is not here in our studio. We are not CNN.”

Caller: “YOUR MANAGER, NOW! YOU’RE FIRED!”

Me: “Okay, please hold.”

(I transfer him to my manager. 10 minutes later…)

Manager: “I just dealt with the most angry man who thinks Larry King works here.”

Me: “I tried to explain to him that we only play CNN news on the top of the hour and that we are not CNN news.”

Manager: “Yeah, I told him the same.”

Me: “So how did you get rid of him?”

Manager: “I told him that Larry King traces all his calls before taking them and he hung up really quickly after that.”

Not As Quick As Lightning

| LA, USA | Extra Stupid, Technology

(I work at an AM radio station, and we have just suffered a lightning hit at the tower which knocked us off the air. Then the phone rings:)

Listener: “Hey, I don’t hear anything on my radio!”

Me: “Yeah, we got knocked off by lightning.”

Listener: “Well, why don’t you make an announcement?”

Making A Bad Impression

, | Japan | Crazy Requests, Military, Politics

(I am the operations manager of an overseas military TV and radio station. In place of regular commercials, we run locally-made information spots. We get feedback through an email system, mostly complaints about stuff out of our control, such as TV shows and music selections. A few months ago, we got an email from an irate listener complaining about a radio spot advertising the base library, where one of the producers did an imitation of former President George W. Bush. He was livid about the disrespect to our former Commander-In-Chief. I responded professionally, explaining we often use humor in our spots to make the information memorable, and the impression was fairly innocuous. He kept emailing back more irate, insulting military broadcasters, questioning our patriotism, accusing us of communism, etc. Finally, he came to our station to personally confront me. The following exchange occurred in our lobby.)

Irate Marine: “Your excuses are just that! The ‘humor’ of that imitation is offensive and disrespectful! How dare you demean the former president!”

Me: “Well, he didn’t seem to think so.”

Irate Marine: “… What?”

Me: *points to framed picture on the wall* “See that?”

(It’s George W. Bush in our production room laughing with a young Marine.)

Irate Marine: “He came here?”

Me: “Years ago, I’m told. See that Marine in the photo? He’s the one who voiced and produced that spot. That photo was taken while he was playing the commercial for The President. He apparently has a better sense of humor about himself than you do.”

Irate Marine: *walks out the door, mumbling* “Well, it’s STILL disrespectful!”

It’s No Trouble Causes You Trouble

| AB, Canada | Crazy Requests

(All week long, we’ve been giving away tickets to a concert on Saturday night. As our offices close at noon, I’ve been telling all the concert winners to be at the station before noon on Friday to pick up their tickets. I duck down to the station on Saturday morning to do some paperwork I’d fallen behind on, when the phone rings…)

Caller: “Yeah, I just want to say you’re all a bunch of lying jerks! I won tickets to the concert tonight, and the stupid DJ said I had to come to the station AFTER noon on Friday to pick them up, and you were closed!”

Me: “Are you sure, ma’am? I was the one giving away the tickets all week, and I was certain I told all the winners BEFORE noon on Friday.”

Caller: “ARE YOU CALLING ME A LIAR? YOU SAID AFTER NOON ON FRIDAY! And I really wanted to go to this concert, too! You are the worst station ever for lying to your listeners like this!”

Me: “Well, I have no doubt that some kind of miscommunication took place, and for that, I do apologize. But, you’re in luck. Because I’m here today putting in some overtime, you can come down to the station right now and pick up your tickets!”

Caller: “Wait, what?”

Me: “Yeah. The concert isn’t until tonight, and I’ve got nothing else to do today. I can gladly wait down here at the station for you to come get your tickets today.”

Caller: “What? No… no… I live outside of town, and I didn’t want to come back into town today.”

Me: “Oh, um, okay. I feel really bad about you not getting your tickets, so how about this: I’m just about done here. How about then if I hop in the company truck, and deliver the tickets to you?”

Caller: “What? No! No. I live really far away, and I don’t want you to go through all that trouble.”

Me: “As I said, ma’am, I’ve got nothing else to do today, and I’ve got a full tank of gas. Where do you live?”

Caller: “No! Don’t go through all that trouble. I’m just disappointed because this was the first time I’d ever won anything.”

Me: “Okay, then, how about this: on Monday morning, I’ll talk to my boss and see if we can arrange some kind of alternative prize. It won’t be time sensitive, like tickets, so you’ll be able to come down and pick it up whenever you like.”

Caller: “No! Stop going through all this trouble for me!”

Me: “Well, ma’am, I’m at a loss. I’m very sorry for the miscommunication that’s caused you to miss out on your concert. I’ve offered everything within my power to make it up to you, and you said no to everything. What can the station do to make this up to you?”

Caller: “Well… I… um… bah! I wasn’t expecting anyone to actually be there working today! I just wanted to leave an angry voice mail complaining about the situation!”

Me: “Would you like my boss’s voice mail so you can still make your complaint?”

Caller: “Well, no! Not now. You’ve tried so hard to make it up to me, that it wouldn’t seem right.”

Me: *sighs* “I’m transferring you to my boss’s voice mail.”

(On Monday morning, after hearing the voice mail and listening to my tale, the boss actually reamed me out for being patient with her beyond human reason!)

Page 1/212