A New Way Of Teaching Remotely

, , , , , | Learning | November 29, 2017

(I am in a project management course and my teacher is just setting up her microphone after a quiz, so we are about halfway through a course.)

Teacher: “Can you hear me on the speakers or just my voice?”

Class: “Just your voice.”

(She continues fiddling with the wireless mic pack. A student from another class walks in.)

Student: “Sorry, but we can hear you in the room next door on our speakers.”

(The class plus teacher laughs.)

Teacher: *shuts off mic* “Sorry about that. This isn’t the first time this has happened. Last time, it was a classroom on the seventh floor. They only reason they figured out who it was was my accent. I happened to speak to that professor that day, and he knew who was talking based on my accent. He even thanked me for teaching his class for him.”

Giving Voice To Their Concerns

, , , , , | Working | November 22, 2017

(I’m being called by our phone, cable, and Internet provider. They want to advertise their new package, probably in hopes of increase our payment. But I’m fine with what we have and refuse to change, especially to pay more for nothing useful to us. Everything is all right, until he tries to close.)

Caller: “And did I speak to Madame or her daughter?”

(I then decide, that, despite being the daughter, I’m the caregiver of my parents — meaning I pay bills, negotiate contract, etc — and that being 39 years old is old enough to be titled Madame.)

Me: “It’s Madame.”

Caller: “You have a really young voice.”

Me: *cheerful* “Oh, thank you!”

Caller: *almost angry* “No, you sound really young.”

Me: “Okay? Thanks?”

Caller: “No! It’s not a compliment.” *hangs up*

Suddenly Anti-Antibiotic

, , , | Healthy | October 26, 2017

Customer: “Hi, I’d like to fill this prescription, please.”

Me: “Very well, I’ll need your birthdate.”

Customer: “[Birthdate]. Hurry up, please.”

Me: “Any known allergies?”

Customer: “What? No! Look, it’s not my first time taking these pills. Just give it to me.”

Me: *taken aback* “Okay, sir, you may go in the waiting room.”

(A few minutes later the pharmacist explains the treatment to the customer.)

Pharmacist: “So, those pills are penicillin combined with another antibiotic—”

Customer: “Penicillin? What? I can’t take this! I’m deathly allergic to penicillin!”

Doesn’t Know How To Politely Decline

, , , , | Working | October 11, 2017

(I am 23, at an interview for my job as a technical service rep for a copier company, which means I would go to the customers in the field to fix copiers. They have 21 people complete a written test. Of those, seven are chosen for interview and at the end, one is hired, all within the same day. Of the first 21, I recognize one of my former classmates, who was somewhat on the “wild side.” Since I’m fresh out of an industrial electronics course, the technical tests go easy. Then the interview: Two men are bombarding me with questions.)

Interviewer: “I have you and someone else, equal; I don’t know which one to choose. I go see one of your pals and I ask him why should I choose you over the other one; what would they answer?”

Me: *thinks for a moment* “Because I’m the best of the two.”

(It’s a job interview. You have to sell yourself. They silently take some notes. To me, it seems they simply want to know how sure of myself I am. That is fine. A few hours later, I get a call that I have the job. A couple of weeks later, I happen to see that former classmate. He comes to me and congratulates me on the job.)

Former Classmate: “Did they asked you that weird question about you and someone else being equal and stuff?”

Me: “Yes.”

Former Classmate: “What did you answer?”

Me: “That I was the best of the two. Why? What did you answer?”

Former Classmate: “I told them to ask me questions that made f****** sense.”

Me: *dumbfounded* “Wow… Well, see ya.”

(About a week later, I happen to meet one of the men that was interviewing. I ask him if he remembers someone answering something like that to that question.)

Interviewer: “Yes, I do remember.”

Me: “What did you do?”

Interviewer: “We put our pen down, asked a few questions to be polite, and as soon as he left the room, we put his file down the trashcan. Can you imagine someone with this behavior dealing with customers?”

(For the record, I worked for that company for over ten years before being laid off following cutbacks. As for that other guy, although he had somehow managed to get a diploma in industrial electronics, he found a job as a janitor at the local mall.)

Calling Back Is Not His Calling

, , , , , | Right | September 25, 2017

(I work in a call center and offer customer service through chat. I am completely separate from the phones.)

Customer: “Here is my phone number. Call me.”

Me: “I apologize; I do not have access to the phones. Is there anything I can do for you?”

Customer: “YES! My phone is not working, and I want you to call me and fix it now!”

Me: “We can’t do technical troubleshooting on the chat.” *I give him all information on how to call technical support*

Customer: “NO! I don’t want to call technical support! My phone is not working! I want you to send a technician now!”

Me: “Only technical support has access to sending out technicians for technical issues. You will need to call them to get this fixed.”

Customer: “What don’t you understand? MY PHONE IS NOT WORKING!”

Me: “If your phone is not working, then how could we call you?”

(He was wordless for a few seconds, then started to say he never asked for a call, and kept pushing for technical support until he closed the chat 15 minutes later.)

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