Their Sense Of Compassion Is Disabled

, , , | Friendly | August 27, 2017

(I take the train to work each day, because I don’t drive, due to a non-obvious disability. I board at my usual stop and a couple, headed for the airport judging by their luggage, gets in the same car as me. There is only one set of seats for disabled people not currently in use, but most of the rest of the car is unoccupied. The disabled seats are clearly marked with signs at seating eye level. Between themselves and their luggage, the couple proceeds to take up the entire space, leaving no space for me to sit down. The following interaction ensues between me and the husband.)

Me: “Excuse me. I’m disabled and need to sit down, please.”

Man: “What?”

Me: “I said excuse me. I’m disabled and need to sit down, please.”

(After a couple minutes’ staring contest they move with considerable petulance and ill-grace.)

Man: “Well, EXCUSE ME for wanting to sit next to my WIFE!”

Me: “I’m terribly sorry that my disability is proving so inconvenient for you, sir.”

Man: “Well, how was I to know those seats are for disabled people?”

Me: “I’m no expert on such matters but I would suspect the signs—” *I point to one* “—might be just a bit of a clue.”

Trying Really Hard To Not Hope They Get Run Over By A Bus

, , , | Right | August 19, 2017

(I work in a call center for a large bus company. I’m known for having an extremely friendly attitude, but even I struggle with this customer, who sounds downright mean and condescending through the entire exchange.)

Me: “Hello, this is [My Name] at [Bus Company]. How may I help you?

Customer: “I need to find out how to get from [Small Town] to [Large City].”

Me: “Sure thing! What date and time are you interested in traveling?”

Customer: “None of your business.”

Me: “Ma’am? We have quite a few buses running daily between those places. I don’t need the exact time, but do you have an estimate? Say Wednesday afternoons in April?”

Customer: “Listen up! I don’t call here to have you pry into my personal life! Why should I be required to tell you what I’m doing and when? Just tell me how I can get to where I’m going!”

Me: “Ma’am, I would, but the schedule depends on the weekday and month. I just want to make sure I’m giving you the right times; that’s all!”

Customer: “I don’t care! You’re just a little sneak! This is the worst customer service ever! Can’t even answer a simple question! I wonder how you managed to get this job, seeing as you’re horrible at it…”

(At this point I really have to make an effort to sound friendly, and I just want to get rid of her.)

Me: “Would you like me to pick a month and then read aloud the whole schedule? I have to warn you, there are over twenty per day.”

Customer: “Well, are you going to start or not?”

Me: “Well, if you were to travel next week, on Monda- ”

Customer: “No! Not next week; the one after that!”

Me: “Okay. So on that week, the first bus leaves on Monday morning at four am; the- ”

(The customer snorts.)

Customer: “Seriously? Are you stupid? Why are you giving me all this useless information? I would never travel that early. Tell me the afternoon schedules.”

(She then lets me go through the list without further interruption.)

Customer: “Thank you. Oh, by the way, you’re not really bad at customer service. It’s just that I do customer service myself and got shouted at by a customer today. I felt really bad about it and wanted to take it out on someone, you know? Thankfully, I had you. Well, bye!”

Me: “Have a nice day…?”

(I quit shortly after.)

They’re Bus-ted

, , , , , | Working | August 18, 2017

(I work as a receptionist in an office building. Usually when I see an employee running through the lobby to the door it’s because they’re running for a bus.)

Employee: *running through lobby*

Me: “Good luck!”

Employee: *pauses and looks over at me*

Me: “With catching your bus. Sorry, it looked like you were running for one.”

Employee: “Oh, right.” *continues running out the door.*

(A few minutes go by and the employee comes back inside.)

Employee: “It’s all your fault.”

Me: “I’m sorry?”

Employee: “You distracted me and I missed by bus by 15 seconds.”

(The employee laughed to let me know he was joking and hung out in the lobby making small talk with me for 10 minutes until he had to leave for the next one.)

Don’t Beer And Bus

, , , , , , | Right | August 15, 2017

(I work for a popular travel center. It’s a fancy way of saying it’s a big truck stop that serves both semi trucks and regular vehicles. This store also happens to be a stop on a commercial bus route so we get really big rushes of people when the buses stop there. The passengers on the bus are not allowed to purchase or consume alcohol because a drunk passenger can cause disruptions and potentially compromise the safety of the driver and passengers. We sell beer at our location and must refuse the sale of it to passengers and inform the bus driver if they try to buy it. A customer approaches the register.)

Me: “Good afternoon. Are you riding the bus today?”

Passenger #1: *has beer and an empty cup* “Yep, I am heading to [Location].”

Me: “I’m sorry, sir; unfortunately, I cannot sell you this beer.” *slides the beer behind the register*

Passenger #1: “Why not? I was just going to put it in this cup.”

Me: “I am sorry, but we cannot sell beer to bus passengers.”

Passenger #1: “Well, I won’t bring it on the bus, then; I will just drink it before getting on the bus.”

Me: “Again, I apologize but it is against the law in the state of Florida to drink alcohol on the premises.”

(Passenger #1 gets frustrated and pays for his other stuff complaining the whole time. Passenger #2 is next in line and has listened in on the entire conversation.)

Me: “Good afternoon. Are you riding the bus today?”

Passenger #2: “Nope.”

(I have worked here long enough that I can generally tell when the people are lying and all of the bus drivers brief their passengers on the policy.)

Me: “Okay, then.”

(I ring him up and when he leaves, I call our maintenance guys to keep an eye on him over our headphone/radio walkie-talkies. Maintenance usually monitors the bus passengers whenever a bus arrives. The maintenance guy catches the passenger with the beer outside, waiting with the other passengers, so I call over the driver and point the guy out. The driver kicks him off the bus. Passenger #2 comes back to my register.)

Passenger #2: “I want to return this beer.”

Me: “I am sorry, sir. According to state laws, we cannot accept returns on beer, alcohol, or tobacco products.”

Passenger #2: “Well, when does the next bus come? This is bull-s***! Can I take the next bus?”

Me: “Our company does not have a contract with bus company so we do not posses their schedules, so we do not exactly know when next bus for [Destination] will arrive. Usually when they do come, it is at the driver’s discretion to allow you on the bus or not.”

Passenger #2: “So what the f*** am I supposed to do?”

Me: “I am sorry, sir, but those are the policies. The driver may not take you if you still possess or consume that beer, and it is against the law to consume the beer on the premises.”

Passenger #2: “Then give me my money back!”

Me: “As I have stated before, sir, I cannot do that; it is against the law.”

(By now I have a small line forming behind him with one of my coworkers on break trying to pay for her lunch behind him.)

Passenger #2: “Then what the f*** am I supposed to do?”

Coworker: *behind Passenger #2* “Throw it out and remember to follow the rules next time!”

(The guy is mad and makes a show of slamming the beer into the trash before stomping outside and waiting for the next bus, which does not come until later that night. The driver comes in and asks us a couple of questions.)

Driver: *to me* “Why is that guy outside… really?”

Me: “He tried to buy beer and got kicked off of the bus.”

Driver: “I figured that much. He tried to say that you guys told the other driver to kick him off for no reason.”

(The driver let him on with a warning about lying to her and trying to buy another beer.)

This Is Going To Be A Train Wreck

, | Long Beach, CA, USA | Right | July 31, 2017

(The metro stations in town are going renovations and are closed for the weekends for the following month. Despite multiple posted messages I find people keep trying to board the train station near my home. I’m on the adjacent street when I hear a woman screaming on the platform.)

Woman: “Where is the f****** train! I’ve been waiting for a god-d***d hour! Stupid workers should all be fired!”

(Before I can do anything I hear the intercom turn on.)

Intercom: “Ma’am, I have already instructed you, the stations are closed and will be closed until Monday. You have to take the shuttle at [Nearby Bus Stop] to the nearest active platform.”

Woman: *shouting at intercom speaker* “F*** you, you stupid b****! If the station was closed they would have said something about it! I’m not leaving until you bring the train here!”

(From the street I could see that the ticket machines were bolted closed, the meter readers covered with orange safety hoods, and a pair of signs at the entrance saying the station was closed. The woman had walked by all of this seemingly without noticing anything amiss. Amazingly, she took another 20 minutes of convincing before finally leaving the train station.)

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