You Shall Not Gate Pass

, , , , | Working | September 6, 2017

(My sister is a marine and has received orders to be stationed in Japan. I have looked up what benefits military members receive at an airport, and learned about gate passes, which are passes for military family to accompany the member to the departure gate. After my sister checks in her luggage, we ask the agent if we can receive a gate pass for our mother. We had thought only one family member was allowed to accompany my sister.)

Me: “Could we get a gate pass so that our mom can go see my sister off? She’s a member of the military and we have the deployment papers.”

Agent: “TSA is probably not going to let you in unless you have a boarding pass.”

Me: “We’re not asking for a boarding pass; we’re asking for a gate pass.”

Agent: “I can’t give you any because of the increased security. Even if I gave you one, TSA will not let you pass.”

(My sister told me to drop it and we headed back to our family. As she hugged us goodbye she started crying, frustrated about not being able to get a gate pass so that she can at least have more time to spend with our mom, so I went up to a TSA agent and asked if there was any way they would allow a gate pass. She told me that we should be able to get a gate pass from the airline agent, and that they were not responsible for giving those out. I went back to the airline check-in and found another agent that appeared to be friendlier. I asked her the same thing I asked the previous agent. She said a gate pass would be no trouble; we just needed to provide the deployment papers and an ID for whom the gate pass is being issued. I then asked my sister who she wanted to accompany her to the gate. The airline agent overheard, and told us that as long as we had proper ID, it wasn’t limited to one family member. I ran back to where our family was waiting so I could tell them the good news, and we ran back to the agent to show her all of our IDs. My mother, two brothers, my sister’s significant other, and I all ended up accompanying my sister to the gate to see her off as she boarded her plane. We had absolutely no issue going through security, and at the time we were there, the line was relatively short and quick. We managed to get through it in about 15 minutes.)

I Am 17, Going On 15…

, , , | Right | August 28, 2017

(I am a bus driver.)

Customer: “One child’s ticket to [location].”

Me: “How old are you?”

Customer: “Fifteen.”

Me: “Full fare, please.”

Customer: “I’M 15 YOU F****** B****** S*** HEAD! HOW DARE YOU SAY I’M OLDER THAN I AM?! I SHOULD HAVE YOU DONE FOR DISCRIMINATION! I WANT FREE TRAVEL NOW!”

Me: *calmly points to the “Happy 17th Birthday” badge on her top*

Customer: *blushes*

Me: “So, full fare?”

Customer: “Yeah…”

Their Sense Of Compassion Is Disabled

, , , | Friendly | August 27, 2017

(I take the train to work each day, because I don’t drive, due to a non-obvious disability. I board at my usual stop and a couple, headed for the airport judging by their luggage, gets in the same car as me. There is only one set of seats for disabled people not currently in use, but most of the rest of the car is unoccupied. The disabled seats are clearly marked with signs at seating eye level. Between themselves and their luggage, the couple proceeds to take up the entire space, leaving no space for me to sit down. The following interaction ensues between me and the husband.)

Me: “Excuse me. I’m disabled and need to sit down, please.”

Man: “What?”

Me: “I said excuse me. I’m disabled and need to sit down, please.”

(After a couple minutes’ staring contest they move with considerable petulance and ill-grace.)

Man: “Well, EXCUSE ME for wanting to sit next to my WIFE!”

Me: “I’m terribly sorry that my disability is proving so inconvenient for you, sir.”

Man: “Well, how was I to know those seats are for disabled people?”

Me: “I’m no expert on such matters but I would suspect the signs—” *I point to one* “—might be just a bit of a clue.”

Trying Really Hard To Not Hope They Get Run Over By A Bus

, , , | Right | August 19, 2017

(I work in a call center for a large bus company. I’m known for having an extremely friendly attitude, but even I struggle with this customer, who sounds downright mean and condescending through the entire exchange.)

Me: “Hello, this is [My Name] at [Bus Company]. How may I help you?

Customer: “I need to find out how to get from [Small Town] to [Large City].”

Me: “Sure thing! What date and time are you interested in traveling?”

Customer: “None of your business.”

Me: “Ma’am? We have quite a few buses running daily between those places. I don’t need the exact time, but do you have an estimate? Say Wednesday afternoons in April?”

Customer: “Listen up! I don’t call here to have you pry into my personal life! Why should I be required to tell you what I’m doing and when? Just tell me how I can get to where I’m going!”

Me: “Ma’am, I would, but the schedule depends on the weekday and month. I just want to make sure I’m giving you the right times; that’s all!”

Customer: “I don’t care! You’re just a little sneak! This is the worst customer service ever! Can’t even answer a simple question! I wonder how you managed to get this job, seeing as you’re horrible at it…”

(At this point I really have to make an effort to sound friendly, and I just want to get rid of her.)

Me: “Would you like me to pick a month and then read aloud the whole schedule? I have to warn you, there are over twenty per day.”

Customer: “Well, are you going to start or not?”

Me: “Well, if you were to travel next week, on Monda- ”

Customer: “No! Not next week; the one after that!”

Me: “Okay. So on that week, the first bus leaves on Monday morning at four am; the- ”

(The customer snorts.)

Customer: “Seriously? Are you stupid? Why are you giving me all this useless information? I would never travel that early. Tell me the afternoon schedules.”

(She then lets me go through the list without further interruption.)

Customer: “Thank you. Oh, by the way, you’re not really bad at customer service. It’s just that I do customer service myself and got shouted at by a customer today. I felt really bad about it and wanted to take it out on someone, you know? Thankfully, I had you. Well, bye!”

Me: “Have a nice day…?”

(I quit shortly after.)

They’re Bus-ted

, , , , , | Working | August 18, 2017

(I work as a receptionist in an office building. Usually when I see an employee running through the lobby to the door it’s because they’re running for a bus.)

Employee: *running through lobby*

Me: “Good luck!”

Employee: *pauses and looks over at me*

Me: “With catching your bus. Sorry, it looked like you were running for one.”

Employee: “Oh, right.” *continues running out the door.*

(A few minutes go by and the employee comes back inside.)

Employee: “It’s all your fault.”

Me: “I’m sorry?”

Employee: “You distracted me and I missed by bus by 15 seconds.”

(The employee laughed to let me know he was joking and hung out in the lobby making small talk with me for 10 minutes until he had to leave for the next one.)

Page 2/1012345...Last
« Previous
Next »