Responsibility Gives You A Direct Route To Your Destination

, , , , | Hopeless | January 11, 2018

(I’m the idiot in this story. I oversleep and am therefore in a rush all morning. As soon as I’m dressed, I rush to the bus stop where a bus is waiting. There are two different bus companies that use that stop, and their colour schemes are very similar. I’m in such a panic that I scurry onto the bus without really looking at what service it is and quickly whip out my pass. I show it to the driver and then start moving to a seat.)

Driver: “Hold on! Let me see that again!”

(I quickly step back and show him my pass. I know it hasn’t expired yet, and I figure the driver just wants to check everything.)

Driver: “You can’t use this here.”

Me: “But it’s good for another two weeks.”

Driver: “No, I mean you can’t use this on this bus. That’s a [Bus Company #1] pass. This is a [Bus Company #2] service.”

Me: “Oh, I’m so sorry! I was in such a rush that I didn’t even realise this was the wrong bus. I’m sorry I wasted your time.”

(I go to get off the bus when the driver waves at me, indicating I should sit down.)

Driver: “Go and take a seat.”

Me: “But… this is the wrong bus.”

Driver: “You’re the first customer I’ve had in a long time that has apologised and taken responsibility for your mistake, rather than shout at me or claim it’s my fault. You can have this ride on me. But just this once.”

(I was super embarrassed, but grateful for the driver’s kindness, especially when it was my fault — both for sleeping in and for not checking the bus before I got on. Because of him, I was able to get to work on time. Now, even if I’m in a rush, I always double-check the buses.)

MEGATRON FLIES… Coach

, , , , , | Related | December 1, 2017

(I’m waiting to get off a plane, and I see a little boy and his dad playing together in their seats. Well, actually, it’s the boy making battle sounds and pretending to fight his dad, while the dad just takes it. All of sudden, the little boy looks at the person in the seat behind him and widens his eyes.)

Little Boy: “You’re going down, Megatron!”

(He then continues to have his pretend battle, while I’m dying with laughter.)

Unable To C Your Point

, , , , , | Right | October 11, 2017

(I drive the shuttle-bus in between the terminals at the DFW airport.)

Me: *to the passenger standing at the stop* “Good day, sir. I am going to terminal B and D.”

Passenger: “Did you say terminal C?”

Me: “No, sir. I am going to terminal B and D.”

Passenger: “So, you are not going to terminal C.”

Me: “No, but if you wait a few minutes, there will be another shuttle that will bring you there.”

Passenger: “Okay, so, where do you go?”

Me: “B and D, B and D. I am going to B and D.”

Passenger: “And not to C, right?”

Me: *trying to stay calm* “Nope, sorry.”

Passenger: “But you will go to C eventually, or not?”

Me: “You are one stop away from terminal C. If you come with me, it will take almost half an hour before we get there. The bus you need will be here in a couple of minutes.”

Passenger: *thinking* “Oh, okay, thanks. So, you are sure you are not going to C after this stop?”

(I closed the door and rapidly drove away.)

United In Your Reaction

, , , , , | Working | October 7, 2017

(We are on a plane about to embark. Just as the plane is going to push back, the pilot gets on the loudspeaker. We’ve been delayed because a late passenger pushed through the emergency door and touched the plane, so it’s a federal matter. We have to see what the TSA and police want to do. We overhear a conversation between another passenger and a flight attendant.)

Passenger: “So, you stopped that lady from getting on the plane? Did you have to tackle her?”

Flight Attendant: “No, I just put my hand out, like so, and stopped her.” *pause* “At least we didn’t go United on her.”

(Other passengers go silent as we all process what she just said and then we cracked up laughing.)

Flight Attendant: “Oh, dear. I can’t believe I said that. Am I turning red?”

(She was. All the passengers that heard her loved it. Luckily, we left almost on time and not too delayed.)

You Shall Not Gate Pass

, , , , | Working | September 6, 2017

(My sister is a marine and has received orders to be stationed in Japan. I have looked up what benefits military members receive at an airport, and learned about gate passes, which are passes for military family to accompany the member to the departure gate. After my sister checks in her luggage, we ask the agent if we can receive a gate pass for our mother. We had thought only one family member was allowed to accompany my sister.)

Me: “Could we get a gate pass so that our mom can go see my sister off? She’s a member of the military and we have the deployment papers.”

Agent: “TSA is probably not going to let you in unless you have a boarding pass.”

Me: “We’re not asking for a boarding pass; we’re asking for a gate pass.”

Agent: “I can’t give you any because of the increased security. Even if I gave you one, TSA will not let you pass.”

(My sister told me to drop it and we headed back to our family. As she hugged us goodbye she started crying, frustrated about not being able to get a gate pass so that she can at least have more time to spend with our mom, so I went up to a TSA agent and asked if there was any way they would allow a gate pass. She told me that we should be able to get a gate pass from the airline agent, and that they were not responsible for giving those out. I went back to the airline check-in and found another agent that appeared to be friendlier. I asked her the same thing I asked the previous agent. She said a gate pass would be no trouble; we just needed to provide the deployment papers and an ID for whom the gate pass is being issued. I then asked my sister who she wanted to accompany her to the gate. The airline agent overheard, and told us that as long as we had proper ID, it wasn’t limited to one family member. I ran back to where our family was waiting so I could tell them the good news, and we ran back to the agent to show her all of our IDs. My mother, two brothers, my sister’s significant other, and I all ended up accompanying my sister to the gate to see her off as she boarded her plane. We had absolutely no issue going through security, and at the time we were there, the line was relatively short and quick. We managed to get through it in about 15 minutes.)

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