Comeuppance For This Bigot Is Only A Few Steps Away
I was a telecom sales representative and worked closely with our support department to ensure any issues with our commercial customers were resolved properly. I had a particular customer who constantly told me that she liked working with us because we were all based in the USA and didn’t outsource our support or billing overseas.
We had a new hire in our support department who was an amazing tech. He was highly recommended by a local college we got a lot of employees from, and he came on board knowing more than some of our other techs from day one. His family was from Senegal, and although he had lived in the US for many years, he still had a trace of an accent. Of course, this customer of mine happened to get this tech on a call and immediately demanded to be transferred to me.
Customer: “You lied to me! You said you’re in the US, but you’re not! You’re sending all your calls overseas!”
Me: “Uh… I can guarantee you that everyone is in one of our offices here on the East Coast. Who did you speak with?”
Customer: “Someone who claimed his name was Jeff! He was lying! He’s a foreigner, and you’re sending our business there! I want a copy of my contract so I can see when I can cancel with you, you liars!”
Me: “Okay. Hold on for me just one minute.”
I parked the call on hold, walked across the hall to our support department, and spoke with the tech in question. His name was indeed Jeff. I gently explained the situation and let him know what I was about to do, which got him to laugh. I picked up the call and put it on speakerphone.
Me: “Hello! I’m over here in support with Jeff! Say hello!”
Tech: “Hello! Is everything running properly now? All the tests from our end look fine, and your bandwidth looks great from here.”
The customer sputtered incoherently for a minute.
Customer: “What’s going on here?! Why are we on a three-way call?!”
Me: “Nope, I just walked across the hall, and now I’m standing next to Jeff. I just wanted to let him know you were following up on the closed ticket. Everything good now? Did you still want me to send a copy of your contract to review?”
Customer: “Ah… no. Everything’s fine. Goodbye.” *Click*
I wasn’t terribly upset when she didn’t renew her contract with us a year later.