Placing An Ad In The Daily Prophet

| Right | February 22, 2017

(I answer the phone.)

Customer: “I sent you the file for my ad. Were you able to open it?”

Me: “I don’t see anything in the email except your signature. Are you sure you sent it?”

Customer: “Yes! It’s the running bird!”

Me: “The animated gif file in your signature?”

Customer: “That’s the one.”

Me: “This is a print shop. I can’t even begin to explain why this won’t print.”

Customer: “There are moving billboards now. Aren’t those printed? Do what the billboards do.”

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Doesn’t Get How Working Works

| Right | September 1, 2016

(The phone rings and I answer.)

Me: “Hello, thank you for calling [Store]. This is [My Name]. How can I help you?”

Caller: “Hey, so, I know you’re open until 11 pm, but I was just wondering if you’ll still have people there that late.”

Me: “Um… I’m sorry; I don’t follow. We are open to customers until 11.”

Caller: “Yeah, I know, but like, will you still have people still working there then?”

Me: “Oh, uh… yeah?”

Caller: “Okay, cool, thanks.” *click*

(I have to wonder what kinds of stores he’s been to that allow their employees to leave the store unlocked, operating, and open to customers after they clock out and leave!)

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Following Good Prints-iples

, | Right | July 21, 2016

Girl: “Hi. How much is it to print something in colour of a USB stick?”

Me: “It’s 60c per sheet, but let me see what I can do for you.”

Girl: “Oh, okay. Can I get 10 copies, please?”

(I take the USB stick and open the file she points out, an 11th birthday invitation done in a full A4 word file. At this point she becomes concerned.)

Girl: “Sorry to be a pain but is there any way you could make it smaller?”

Me: “No problem. I can do that.”

(I quickly modify the file, allowing four copies of the invitation to be printed on each sheet. I then print out the pages she wants and hand them to her. As I am having a great sales day and the fact I was impressed by her manners and polite attitude I decide not to charge her.)

Girl: “Thank you so much; how much is that?”

Me: “Don’t worry; it’s fine. You just have a great birthday.”

Girl: “Are you sure? Thank you so much.”

Me: “Not a problem. You have a great day.”

(She leaves with her friend, however about 15 minutes later the girl returns.)

Girl: “Hi. To say thank you for not charging me I brought you this.” *hands me a chocolate bar*

Me: “Oh, wow, thank you so much, but you did not have to do that.”

Girl: “You’re welcome. Thank you so much for your help!”

(She then walked away again with her friend, leaving me astounded. I am a large male, over 6’ tall, and I am not ashamed to admit after that exchange, it took all I had to fight the lump in my throat, as well as leaving me on a high all day.)

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A Bad Sign About This One

, | Right | July 18, 2016

(A customer approaches my print center counter.)

Customer: “Hi! I’d like to order a sign for my business’s door, but I want it to be in full color.”

Me: “Sure! What size did you need the sign to be?”

Customer: “It’s a sign for my door. But in full color.”

Me: “Yes, that’s no problem. I just need to know what size you’d like to order.”

Customer: “IT’S A SIGN FOR MY DOOR. BUT I WANT IT TO BE IN FULL COLOR!”

Me: “Ma’am, I need a measurement. I have to tell the sign company what size you want them to make your sign.”

Customer: *holds up her smartphone* “If I show you a picture of my old sign, will that help? It’s on my door. But I want the new one to be in full color.”

(She eventually had to call her husband over, and HE informed us that the sign they wanted was 2”x10” in size.)

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Number Blunder

| Right | May 20, 2016

(My coworker is on the phone with a customer:)

Coworker: “All right, the phone number you need is xxx-xxx… Ma’am? … MA’AM! Please do not dial the number into your phone while I’m giving it to you.”

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