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A Bad Sign About This One

, | Sacramento, CA, USA | Extra Stupid, Technology

(A customer approaches my print center counter.)

Customer: “Hi! I’d like to order a sign for my business’s door, but I want it to be in full color.”

Me: “Sure! What size did you need the sign to be?”

Customer: “It’s a sign for my door. But in full color.”

Me: “Yes, that’s no problem. I just need to know what size you’d like to order.”

Customer: “IT’S A SIGN FOR MY DOOR. BUT I WANT IT TO BE IN FULL COLOR!”

Me: “Ma’am, I need a measurement. I have to tell the sign company what size you want them to make your sign.”

Customer: *holds up her smartphone* “If I show you a picture of my old sign, will that help? It’s on my door. But I want the new one to be in full color.”

(She eventually had to call her husband over, and HE informed us that the sign they wanted was 2”x10” in size.)

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Number Blunder

| Boston, MA, USA | Extra Stupid, Technology

(My coworker is on the phone with a customer:)

Coworker: “All right, the phone number you need is xxx-xxx… Ma’am? … MA’AM! Please do not dial the number into your phone while I’m giving it to you.”

Has Some Hang-Ups About Your Answer

, | Sacramento, CA, USA | Crazy Requests

(A customer calls my print shop to ask about pricing on self-inking stamps. I speak with her briefly, and then she accidentally hangs up on me. She had been nothing but friendly and polite while on the phone with me. While waiting for her to call back, other customers enter the print center, so I begin to help them. The phone rings, and a coworker answers. My coworker and the stamp customer have the following exchange.)

Coworker: “Ma’am? I’m sorry about the wait. The lady that was helping you earlier is with a customer. I could give you the stamp pricing and information if you want?”

Customer: *angry* “What?! Can’t you find that girl I was talking to?!”

Coworker: “She’s currently helping another customer. I can place you back on hold if you’d rather wait for her.”

Customer: “NO! What if my phone hangs up again?!  You put that girl on the phone RIGHT NOW!”

Coworker: “Ma’am, she’s helping other people. If you just wanted some information on stamps, I can give you the information you need.”

Customer: “This is outrageous! Your customer service is terrible! I can’t believe you’d make me wait when my phone might hang up again at any minute! Never mind! I’m going to [Other Store]!” *hangs up*

(The coworker and I exchange glances.)

Me: “It’s probably best that you didn’t tell her [Other Store] and ours are the same company.”

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