CONTENT WARNING: Gross (Urine/Feces)
You always get that one patron who makes your job less enjoyable. When I was a lifeguard at a pool, it was this mom.
She had four kids, and all of them took swimming lessons. Every time they came to the pool, they would almost always leave bits of trash and food in the patio area. The two oldest were pretty well-behaved, but the two youngest caused problems. They were not good at following directions. The few times [Mom] bothered to watch her kids’ swimming lessons, she would oh-so-helpfully yell at them to follow directions.
One time, I was at the check-in desk, and [Mom] and the youngest son were in the patio area. I must mention that the youngest son was around four, or at least an age where he should have been fully potty-trained. I noticed that the son was crying and saying something to [Mom], who immediately grabbed a bag and led her son to the bathroom. As they did, I saw something fall out of the son’s swim trunks. Yep, you guessed it. I scrambled to get cleaning stuff.
When [Mom] and son returned, I was still cleaning. There were a few women sitting nearby, and they told [Mom] what had happened. [Mom] just shrugged and did not offer to help me clean or even apologize. Once I was done cleaning, I went to hose off the area just for good measure. I had to move some of [Mom] and her kid’s stuff.
Me: “Sorry, I’m just going to move some of this real quick to hose off the deck.”
Mom: “Oh, it’s just water.”
Again, she did not lift one finger to help me. Not to mention that the “water” heading her way might have some traces of cleaning product and other particles in it!
I later told my supervisor what had happened. She promised she would talk to [Mom] about it. She made good on her word, and she told me [Mom] would apologize to me the next time she saw me.
A few days later, I was working the check-in desk again. The four kids were eating by themselves in the patio area while [Mom] was who knows where. As I was watching them, the youngest son stood with a leg out, and liquid came out of the leg of his trunks. As I was staring in disbelief, he grabbed some crackers, dropped them in the puddle, and moved as if to smash the crackers with his hands. As he was about to, he noticed me watching and grinned at me!
Me: “Do not touch that!”
I rushed to grab cleaning supplies once again. I told the kids to move somewhere else while I cleaned. I finished the job and returned to the check-in desk. One of the other lifeguards was inside, too, and I warned him.
Me: “You know the mom with the four kids? The youngest son doesn’t know to run to the bathroom when he needs to go, so just keep an eye on him.”
The lifeguard agreed but then suddenly looked behind me. I had been standing with my back to the door that led outside to the pool. Who should be standing in the doorway but [Mom] with her youngest son in tow? I swear, Steven Spielberg couldn’t have scripted it better.
Mom: “Were you talking about me?”
Whelp, no time to lie now.
Me: “Yeah.”
Mom: “You know, I came here to apologize about the other day because [Supervisor] talked to me, but I don’t think I will.”
She proceeded to launch into a full-blown rant about basically how it wasn’t her fault. Her poor son started crying as the rant became longer and louder. I decided to pick my battles and just kept my mouth shut. I let her blow off steam. The one sentence that stood out to me was:
Mom: “Kids pee all the time!”
When she ran out of steam, I just kissed her a** and apologized. We eventually got to a compromise where she agreed to help clean up after her kids. The whole time I saw her for the rest of that summer, I think I only saw her pick up a single gummy candy one of her kids dropped.
Luckily, that summer was the last time I saw [Mom] and her kids at the pool. I did see them one time the next year. They were sitting in a lobby. It was a hot day, and one of her kids was wearing a Harry Potter robe. As I was trying not to stare in disbelief at how this kid was allowed outside wearing that heavy thing, the mom got up and said to her kids:
Mom: “All right, let’s go, you idjits.”
My only hope is that those kids can get far away from their mom when they’re old enough.