Sounds Like They Need An “Alternative Facts” Checker
Caller: “I get my Internet from you, and it’s not working right!”
Me: *Looking at the caller’s details* “I’m not seeing an outage in your area. Could you—”
Caller: “No! It’s not an outage thing! But your stupid Internet won’t let me post my s***!”
Me: “Oh, are you having an issue with a particular website?”
Caller: “All of them! Facebook! Twitter! I keep posting, and then they keeping taking them down!”
Me: “Oh! I see. Well then, it sounds like your Internet service, which we are responsible for, is working just fine. We’re not responsible for the actions of Facebook and Twitter.”
Caller: “I pay you for Internet! I expect my Internet to do what I need it to do!”
Me: “I would recommend contacting Facebook and Twitter about your issues, ma’am.”
Caller: “I tried! They got no phone number like you do!”
Me: *Trying to be helpful* “Maybe it’s to do with the nature of what you’re posting? I know that Facebook and Twitter have policies that—”
Caller: “All I’m posting are the f****** facts! The facts! They keep coming at me with their f****** fact-checkers!”
Me: “I… see. Well, ma’am, I do know that sometimes, if what you post can be interpreted as misinformation, they can apply fact-checkers to… uh… make the message a bit clearer?”
Caller: “I don’t need their f****** fact-checker! The Bible is my fact checker!”
Oh, Lord…
Me: “I’m afraid there’s still nothing I can do, ma’am.”
Caller: “Useless libt*rd!” *Click*
Yeah… there was no saving that conversation.