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Uneasy Is The Head That Wears A Crown

, , , , , | Working | November 9, 2020

An employee and CEO are having a small talk in the kitchen. The employee is fairly new and has no idea who he’s talking to.

Employee: “So, how long have you been working for [Company]?”

CEO: “Um, about seven years.”

Employee: “Oh, my… I’m so sorry for you!”

Don’t Listen Once, Process Twice

, , , , | Working | August 3, 2020

My girlfriend and I are travelling to a different city for a conference. We book a hotel and find a paid parking lot nearby. Booking the hotel for the conference means that we will be paying less for the parking. We pull into the parking and my girlfriend goes to the attendant booth.

Girlfriend: “Hi, we are staying at [Hotel]—”

Attendant: *Cuts her off* “First, license plate and car model.”

My girlfriend gives them our car info.

Attendant: “Okay, you’ll pay when you leave.”

Girlfriend: *Pause* “Also, we are staying at [Hotel] for [Conference].”

Attendant: *Angrily* “Well, why didn’t you say so?! Now I have to start all over!”

Thankfully, we got the correct ticket for the hotel with no further problems and the attendant was in a much better mood when we were leaving two days later.

Empty Chairs At Empty Tables, And Empty Heads Around

, , , , | Working | July 5, 2020

My family and I are visiting Krakow for a long weekend. At the end of a long day, we want to grab a bite to eat, so we wander around the city centre to look for a suitable restaurant. It is raining, and not every restaurant is suitable because my sister is a vegetarian and not every restaurant has a vegetarian option on the menu.

After an hour of searching in the rain, we finally spot a “vegetarian-only” type of restaurant, so we quickly hurry inside to get dry and finally eat something. It is empty, but we think nothing of it.

This is also an “order-at-the-counter” type of restaurant.

Brother: “Let me fetch some menus.”

He goes to the counter and the waitress hands him the menus, saying nothing. Everything looks good on the menu, so we take a while to decide our orders. The two waitresses just stand behind the counter, doing nothing. Once we have decided, my brother walks over to the counter to order.

Brother: “Hello! We would like two carrot burgers, three Indian koftas, and one veggie stew, please.”

Waitress: “Sorry, we don’t have any more burgers or stew.”

Brother: “All right, let me go back and change our orders”

He returns, and we take a while to decide again. Again, the waitresses remain doing nothing behind the counter. After our second decision, he goes back to the counter.

Brother: “Hello again! We would like three Indian koftas, two enchiladas, and one soya chops, please.”

Waitress: “Sorry, we have only one portion of Indian kofta left, one portion of enchiladas, and for the rest only soya chops.”

Brother: *Sighs* “All right, let me go back to the table.”

After he explains to us what our options are. We all look at each other and stand up together.

Brother: *Hands back the menus* “We have decided to take our business elsewhere. Have a pleasant evening!”

We went to the Italian restaurant on the other side of the street, in full view of the waitresses. The food there was delicious!

I still do not understand how they could have given us the menus, said nothing, and only when we got to the counter twice admit that they had virtually nothing left! No wonder it was so empty! Worst customer service I’ve ever received!

Not Closed Minded In A Very Big Way

, , , | Right | February 26, 2020

I’m a customer at a sandwich stand located just outside a shopping mall downtown. The mall is encircled by a solid metal construction fence as it is in the process of being rebuilt. The surrounding street is all dug up and closed for traffic. There’s dirt everywhere and no one is inside as the place is obviously temporarily out of business.

The mall’s renovation has been fairly big news in the city and was discussed in local newspapers, etc. An older lady with a few shopping bags in hand comes to the sandwich stand and starts talking to the cashier.

“Oh, you’ll probably know, miss… How do I find the entrance to the mall over there?”

The cashier and I stare.

“Nowhere. It’s closed.”

“What? Why?”

“Um… it’s… being… rebuilt?”

“What?! How am I supposed to know that?! There are still signs and all!”

She’s pointing to company logos that are still hanging on the walls outside.

“It’s ridiculous! They should post a sign somewhere saying there’s no entrance! Someone could be looking for it! And if you’re not from around here… They must have started all this just now, am I right?”

“Er… Not really; it’s been going on for about three months.”

“This is just silly. They should definitely notify people about it!”

She walks away.

Cashier & Me:
“But… it’s been all over the newspapers…”

We just looked at each other perplexed for a moment while she carried on through piles of dirt and the closed street.

The “Bigotry” Tag Is Exhausted

, , , , , | Right | December 1, 2019

(I work for a well-known computer and electronics manufacturer in one of their stores that sells all the products and offers technical support to users, as well. I am currently the only female working in all of the three [Brand] stores in our city. While all of my colleagues at our branch have very good knowledge of our products, software, and sales, only one senior coworker and I are knowledgeable enough in hardware to provide simple services and upgrades that customers sometimes need, like upgrading memory chips, replacing batteries, and connecting foreign products to [Brand] ones. Therefore, we usually try to schedule shifts in a way that will put either me or my coworker in the store so customers won’t be left without technical support. It is a slow weekday morning so only my male manager and I are in, and he is doing paperwork in the back office. A middle-aged male customer comes in.)

Me: “Hi, welcome to the [Brand] store. Do you have any questions I can help you with?”

Customer: “I don’t think so. I have one of your [Brand] laptops and it doesn’t work with my external hard drive. Is there someone who knows about those things?”

(I instantly recognize the issue, which is quite common among people who just recently switched from PC to [Brand].)

Me: “Okay, let me ask you some questions to make sure of what we’re dealing with here. Do you have your devices with you so we can test some things?”

Customer: “What can you know about that?! Go get a man to help me!”

Me: “I assure you that I’m more than capable to help. It should be an easy fix if it’s [technical issue] like I suspect.”

Customer: “Yeah, I bet you’re just going to waste my time here. Is there any man in this store?! I need a technician, not some girl.”

Me: “There’s my manager in the back, but he’s busy with paperwork and I can easily help you if you just let me…”

Customer: “Get me that manager, then!” 

(I give up and go to the back to get [Manager]. I briefly explain that [Customer] doesn’t want to talk to me because I’m a woman and demands a male to help him. I also explain the suspected issue and a fix for it as we both walk back to the floor.)

Manager: “Hi, my colleague told me you have some problems?”

Customer: *perfectly calm and polite now* “Yeah, it’s my external hard drive. It doesn’t show up when I connect it to [Brand] laptop. Can you help me?”

Manager: “Well, I wish I could, but I’m not familiar with this issue. But you’re lucky! [My Name] is our most senior technician and I’m sure she knows what to do.”

(The customer’s face went beet-red and I could see him bite his tongue when I came back to where they were standing and smiled with my best customer-service smile. My manager — perfectly capable of helping [Customer], as well, mind you — stood beside us, grinning cheerfully and playing clueless the whole time I troubleshooted the issue and explained the fix. In the end, what should have taken no more than ten minutes took almost half an hour, only due to [Customer]’s misogyny and stubbornness. But how my manager handled things cheered me up for the rest of the week!)