The Beginning Of The End

, , , , , | Right | May 23, 2018

(I’m working at the movie theater, taking tickets at the door, when a very angry-looking woman in her fifties comes up to me.)

Me: *steeling myself* “How may I help you?”

Customer: “We wanted to see [Movie], and we sat down, and this wasn’t the movie we wanted! You sent us to the wrong theater, and [Movie] has already started.”

(I’ve been a bit scatterbrained today and I think that maybe I have made a mistake.)

Me: “I’m very sorry about that; I must have misread your ticket. If you take it up to the box, I’m sure they’ll exchange it for you.”

(The lady stomps off and returns about twenty minutes later with her husband.)

Customer: *waving the ticket in my face, which is not for the movie that they wanted* “We wanted to see [Movie]! This is the wrong ticket!”

(My coworker has been known to print the wrong ticket before, but she is fairly new, so I assume it has happened again.)

Me: “I’m terribly sorry, but if you take that ticket to the box office, you can have it switched out for your movie.”

(About half an hour later, my manager comes out looking disgruntled.)

Manager: “Some people are such a**holes! Did you get a couple in their fifties through here?”

Me: “Yeah, the ones that got sent to the wrong theater?”

Manager: “They weren’t in the wrong theater. I was in box when they got their tickets, and they definitely didn’t ask for [Movie]. They were trying to scam us out of free movie tickets because they didn’t like the beginning.”

Me: “They didn’t like the beginning? Are you kidding me?”

(My manager threw up her hands and walked away.)

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