Well, That Experience Has Gone Right Down The Toilet

, , , , , , | Working | May 14, 2018

(I am a manager of a kid’s play area, and during weekdays we have minimal staff in the afternoons, as it gets rather quiet. We each have our own specific closing duties like tills, cleaning kitchens, toilets, etc. but we have a great team and any of the workload we have that is non-managerial is shared so no one is left behind. We also have high school students join us for a week here and there for work experience, and they are mostly a pleasure to deal with. I am about to clean the toilets when the work experience girl says she is finished with her tasks and asks what she could do next.)

Me: “Well, I know [Coworker] is on time with her tasks, and I need to get a wriggle on with the tills, but I have to do the toilets first. I know they’re not everyone’s favourite task, and since you’re on work experience I’ll go easy on you; do you think it’s something you’d like to tackle?”

Work Experience Girl: “Yeah, I don’t mind at all. I haven’t done it before; can you show me what to do?”

Me: “No problem.”

(I explained what to do and where to find gloves, buckets, and other cleaning supplies. Just in case it isn’t super obvious, it only involves cleaning the bowls, basins, and mirrors, sweeping, and mopping. There are only seven toilets, and my coworker and I are on top of cleaning them throughout the day, so they’re pretty clean already and it usually takes ten minutes. Since she’d never done it before, I imagined it might take longer. She seemed cheerful enough and set to work. After ten minutes, she was done and asked me to check them. They were spotless and I was impressed. I told her so and she beamed. Since there were only my own managerial duties to go and I was nearly finished, I said she could take the last ten minutes as an early mark and gave her a lemonade on the house. I finished up the night’s tasks and I thought nothing of it. The next day, I got a call from the owner, who told me that the work experience girl was not coming back. Apparently, her father had called the school complaining that she was distraught. She was incredibly upset that we would lock her in the toilets and not let her out until they were spotless. She had to clean toilets with her bare hands and wasn’t allowed to wash her hands after. The school decided they would no longer offer our play area as an option for work experience kids. I was too shocked to reply.)

The Wind Is Blowing Them In Today

, , , | Right | April 20, 2018

(We are in a windy area, so we often close one of our entrances and leave a sign asking patrons to use a different entrance. This day has been particularly bad for sign-blindness. A patron tries to open the door, then steps back to look at the door, totally missing the sign at eye-level in front of her face.)

Patron: *knock knock* “EXCUSE ME!”

(I wave and smile, and gesture for them to move to the next door. The patron ignores me, steps back to door, and tries to push again, actually placing her hand and pushing ON THE SIGN that says, “PLEASE USE OTHER DOOR DUE TO WIND.” Then, she glares at me when it doesn’t open.)

Me: *gets up, goes to other door and open it, calling out* “Hi, guys! Sorry, we’re just using the one door today due to the wind.”

Patron: “Oh, okay. We didn’t realise.”

Me: “Yeah, sorry, we do have a sign up.”

Patron: *as if it was my fault for the sign not being obvious enough* “Well, we didn’t see it.”

Me: *unable to keep it in, muttering* “Well, you put your hand on it.”

Patron: “What was that?”

Me: *with a big smile* “Oh, nothing. Enjoy your visit!”

(I go back to my desk and sit down. Another customer comes to the door, tries to open it, tries again with their hand touching the sign, and then looks questioningly at me.)

Me: *sigh*

It’s Time To Listen

, , , , | Right | November 23, 2017

(I work at a children’s play center. Since it’s a Friday night, we’re supposed to close at 8:00, but if there are no customers by 6:30, we usually close an hour early. It’s 7:15, and my coworker and I are counting down the drawer, when someone comes in with their kid — about five or six years old — to play.)

Me: “Hi there! Just so you guys know, we do close at eight tonight, so you have about 45 minutes to play.”

Dad: “Oh, that’s more than enough time! We’ll be out of here by quarter ’til.”

(At 7:50, I go over to them to remind them we close at eight.)

Me: “Just letting you guys know: we close ten minutes from now.”

Dad: *visibly disappointed* “Oh… Does that mean we really have to leave in ten minutes? We just got here, you know.”

Child: *to his dad* “See, Dad? I told you they’d still make us leave.” *to me* “I tried to tell him, miss. They never listen.”

Your Membership Is Dead

| UK | Right | April 19, 2017

(I have just started as a first aider at a children’s activity centre. I have been called to a ball pit where a child has collapsed. I am doing the necessary checks when a woman, who has been there all of ten seconds, speaks up.)

Woman: “She’s dead. There’s no point in resuscitating her.”

Mother: “What? No!”

Woman: “There’s nothing you can do. She’s dead.”

Me: “Actually she’s breathing, although her pulse is low.” *radioing for an ambulance*

Woman: *to the mother* “SHE IS DEAD! Get over it. It happens all the time!”

Me: “Excuse me, madam. If you aren’t going to be helpful, could you please leave the area?”

(This shuts the woman up, but I hear her mumbling about how I should give up as she walks away. The ambulance arrives, and the girl is conscious as she is taken away. An hour later I walk into the manager’s office and the manager motions me to keep quiet before putting his call on speaker.)

Woman: “…and this man was very rude to me. I am a long-time customer, and don’t take too kindly to—”

Manager: “Yes, madam, I can understand your frustration. However I’m afraid there is very little that I can do.”

Woman: “You can do plenty! You can fire his a** or I will never bring my children there again!”

Manager: “Yes, madam, I could. However I think given the circumstances that would be highly inappropriate.”

Woman: “WHAT CIRCUMSTANCES? THAT C*** WAS F****** RUDE TO ME!”

Manager: “He also assisted in saving a young girl’s life today, the mother of which, if I understand the context of your complaint, you screamed at saying she was already dead.”

Woman: “How the f**** would you know?”

Manager: “My colleague was radioing me for an ambulance when I heard ‘SHE IS DEAD.’ While I cannot be certain, I did recognise the voice as you just shouted.”

Woman: “Well, I… f***!” *hangs up*

Me: “What kind of a**-hole does that?!”

Manager: “A special breed we like to call ‘Gold Star members.’ They’re friends of shareholders who think they run the place because they get everything for free. Never mind traumatising a poor mother; she was told to shut up, which as we all know is an unforgivable sin!”

(The manager got put on probation after the woman told her shareholder friend, but upon realising the facts the woman was banned by the shareholder. The manager was also promoted and I got a raise. The girl made a full recovery. The woman’s daughter visits the centre frequently, still being listed as a gold star member. He father comes with her now, though, instead.)

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When The Guns Are Running Hot

| PA, USA | Friendly | January 25, 2017

(I am about eight, and am getting targeted by the class bully. I receive two squirt guns with holsters for my birthday. One day, I wear them to the playground to play cowboy, using only one of the guns and leaving the other one holstered. The bully approaches me there, and I draw the second gun.)

Bully: “Aww, look at the widdle baby with his widdle baby gun. You gonna shoot me with it? Go on, then, baby. Shoot me!”

(He leaned forward invitingly. I squirted him full in the face. He reeled back and SCREAMED, throwing his arm over his face and crashing into a tree before running off. And that’s how he learned not to mess with a runt with a squirt gun and easy access to Tabasco sauce.)

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