They Are Streets Ahead Of Your Scam

| LA, USA | Food & Drink, Liars & Scammers

(This is back when pizza shops had a “30 minutes or less” delivery guarantee. An order comes in for a pizza and a drink to be delivered to East 4th Street. I get to the address in plenty of time and it’s the wrong house.)

Me: *calling the office* “Can I just verify the address?”

Office: “Yeah, it’s East 4th Street.”

Me: “That’s where I went and it was the wrong house. Can you call the customer to verify the address?”

(The customer verifies that the address is East 4th Street. I knock on a few doors to no avail, give up and drive back to the office. I check the map and find an East 4th LANE. On a hunch, I head over there. Sure enough, it’s the customer.)

Me: “That will be [total].”

Customer: *arguing* “No way! You’re late and I want the order for free.”

Me: “Afraid not, as it’s your fault for repeatedly giving us the wrong address.”

Customer: “Oh, yeah? Want to come inside and ‘talk about it?!’”

Me: “I don’t think so. Are you going to pay me or not?”

(He refused. I flipped open the pizza box, grabbed a slice, and started eating it in front of him, turned and got in my car and head back to the office! When I got there, I told the boss what I did and he told me that I will have to pay for that order. It cost me $1.00 and that was the last I heard about it.)

Olive To Regret That

| Toronto, ON, Canada | Food & Drink

(I am working with my sister, and she is taking an order over the phone.)

Sister: “And will you be paying with cash, credit, or debit?”

(She pauses as the customer answers.)

Sister: “And just to make sure, that was black olives, not green, right?”

(She finishes taking the order.)

Sister: “I asked her if she wanted black olives instead of green to make sure I got the order right, but she just shouted “CASH!!” at me. I hope she likes black olives.”

An Extra-Large A**-Hole

| CA, USA | At The Checkout, Bad Behavior, Crazy Requests

(The pizza shop where I work has several in-store specials, including $11.99 for a large combination. Unless a coupon or special says otherwise, it’s $2 to upgrade to an extra-large pizza. A regular customer comes in after placing an order over the phone. He is always a little curt and slightly drunk, but I’ve never had a problem with him before.)

Me: “Okay, you had an extra-large combination pizza. Anything else today?”

Customer: “No.”

Me: “That comes to $13.99.”

Customer: “They said it was $11.99.”

Me: “The special is $11.99 for a large, and $2 for an extra-large.”

Customer: “But he said $11.99 on the phone! I spoke to [New Coworker], and he said $11.99!”

Me: “It’s possible he was confused. It’s $11.99 for a large combo, and $2 to upgrade to extra-large.”

Customer: “Look, I asked him twice. I wrote it down!”

Me: “I’m sorry sir, but it’s always $2 more for an extra-large. It’s on the poster in the window. If [New Coworker] said $11.99 for an extra-large, he was mistaken.”

Customer: “I wrote it down!”

Me: “I’m sorry, but—”

Customer: “Do you want me to leave the pizza here? I’m walking away.”

(I turn to my manager, who’s working nearby.)

Me: “Uh, what should I…?”

Manager: *quietly* “Just give it to him. It’s okay.”

Me: *to the customer* “Okay sir, $11.99. Sorry about the confusion.”

(The customer says nothing and hands me his credit card. The machine processes and asks to print a receipt.)

Me: “Thank you, sir. Would you like your receipt today?”

Customer: *annoyed* “No.”

(I finish the transaction and close the register.)

Me: “Okay, have a good day, sir!”

Customer: “Can I get a receipt?”

Me: “…”