I’m a young female manager, and I’m only 5’2″, so I’m basically useless if someone were to physically attack me. I take a call from a guy at the local college campus saying that he hasn’t received the pizza he ordered an hour ago. I only have one record of an order with his unique phone number, and it’s from several months ago. He says that someone must have stolen his pizza, and I am to investigate this to no end to find out who the driver was, where he delivered it, and who it was given to, despite me telling him multiple times that we do not have an order for him, nor will my driver remember one specific delivery like that. I even check in the system and with the drivers, and there haven’t been any orders to campus today. The guy becomes unreasonable and belligerent, so I end the call.

He calls right back.

Customer: “I just saw the person who stole my pizza!”

Me: “Well, I suggest you take it up with them, then.”

I hang up and try to get back to work. He calls a third time, and I immediately hang up on him. Ten minutes later, a normal-looking college-aged guy comes into the store.

Customer: “Hi, I never got my pizza from an hour ago and I think someone stole it.”

Me: “Didn’t I just talk to you on the phone?”

Customer: “Yes! And even though you don’t believe me, it’s true.”

I decide to give him the benefit of the doubt, put on my “I’m listening” face, and hear him out once more while he explains the situation again. Halfway through, he interrupts himself.

Customer: “Get that look off your face!”

I recoil in shock because I was simply quietly paying attention to his story.

Me: “I’m just listening to you, sir. If I have a look, it’s because I’m focused on what you’re saying.”

Customer: “No, you’re not! Get that look off your face! I know what you’re about to do! So stop looking at me like that!”

Me: *Surprised and a bit frightened* “I’m not ‘about to do’ anything. I’m just listening.”

He interrupts me by pointing a finger in my face.

Customer: *Sharply* “Shut up! SHUT UP!”

That’s when I straighten up and point to the door and tell him to leave. He refuses to leave and continues his tale of woe, demanding I show him the order screen of the only record of any order with his phone number. This still doesn’t satisfy him and he loudly proclaims that he doesn’t believe me. I told him I don’t care, and since he is being rude and hostile, he is to leave now.

Again, he refuses and invites me to call the cops. I push the panic button under the counter and continuously tell him to leave, and he refuses every time. He pulls out his phone.

Customer: “Want me to call the cops? I’ll call the cops.”

Me: “I already did.”

Several other customers arrived behind him to pick up their orders, and he started telling them all to watch out because we were going to steal their money and/or their food. Then, our owner called the store, since the panic button had been activated, and the cops showed up shortly after. The owner told me to tell the cops to not only escort the guy from the store but to remove him entirely from the property. The cops left with the guy, and I was left shaken and in disbelief of the whole situation.

Our pizza chain is franchised, and this particular franchise owns roughly a dozen stores, including all of the stores in the city. As a result of this, we have strictly defined delivery areas and cannot deliver outside them unless specified; i.e. taking over an area when one store closes.

The particular store I work in can serve takeaway over the counter until 1:00 am, but delivers until 4:00 am.

We have a reasonably steady shift and manage to close at 4:00 am without any issues. We always close at this time, but occasionally, we have orders waiting and will stay in the shop until everything is done.

At approximately 4:30, as we are finishing off the cleaning, a man knocks on the front window. This happens regularly as the lights for the customer area are on the same circuit as the rest of the lights, so we have to leave them on while we are working. A few members of staff gesture to him through the window that we are closed and then go back to work.

After a few minutes of knocking on the window and trying to grab the attention of everyone individually, the man pulls out his phone and our phone starts ringing. I’m the only person on shift who can answer the phone, so I answer it.

Me: “Hello, [Chain], [Location]. How can I help?”

Customer: “Hello, I’d like to order a pizza for collection. I’m standing outside right now but everyone is ignoring me.”

Me: “Unfortunately, sir, our collection area closed at 1:00 am, and we stopped taking deliveries thirty minutes ago.”

Customer: “This is unacceptable. I came down here at this time last week on [Day] and I was served without a problem.”

Me: “Unfortunately, sir, we cannot serve you past our closing time due to our premises license. I was the manager on [Day] last week and I definitely wouldn’t have served you after 4:00 am.”

Customer: “I am absolutely certain that you served me last week, and I think it’s incredibly unprofessional that you won’t serve me now.”

Me: “Sir, we closed over thirty minutes ago. Our oven is off and cold, and we are all preparing to go home. There is nothing I can do.”

Customer: “I paid £5 for a taxi from [Neighbouring District] down here because my store was closed. And now you’re telling me you won’t serve me.”

Me: “Unfortunately, that is the case.”

Customer: “I demand that you give me compensation for the trouble since I’m out of pocket and you won’t serve me.”

Me: “Let me get this straight. You want me to compensate you because you took a taxi to a [Chain] several miles away to get a pizza over three hours after their collection area closed.”

Customer: “Yes.”

Me: “Unfortunately, sir, I am not going to do that. Have a good night!”

I hung up. The man immediately called back, and when we didn’t answer, he started banging and kicking our front door. We pay for a security team for that store due to some previous issues, so I called them. A few minutes later, a very large security man turned up and moved the man along.

I thought that would be the last I’d hear of him, but he launched an official complaint against me with our franchise office and tried to get me fired.

I still have a job there.

I work as a delivery driver for a large pizza company. My coworker originally ran this order, and no one answered the door. He called and they didn’t answer, so he came back to the store. Two hours later, the customer calls in and demands we remake the order, because it is cold by this point, and run it back out. I’m tasked with running it.

Client: “Aren’t we meant to get this for free?”

Me: “I’m sorry, I don’t know what you’re referring to.”

Client: “Thirty minutes or less?”

Me: “Uh, no, ma’am. I don’t believe we’ve had that policy since I was a preteen, if ever. Actually, I’m pretty sure that was [Competitor].”

Client: “Doesn’t matter if you have it or not; it took you two hours to get it to us! I want a refund, or I’m going to call corporate and have your job!”

Me: “That’s not going to happen so for reference I am [My Full Name], my manager on shift is [Manager’s], our store number is [number], and I don’t know corporate’s number but you’re welcome to Google it. Have a good day!”

I don’t believe corporate was ever called because, since then, both my manager and I have gotten promotions.

Related:
A Hot Slice Of Justice, Part 7
A Hot Slice Of Justice, Part 6
A Hot Slice Of Justice, Part 5
A Hot Slice Of Justice, Part 4
A Hot Slice Of Justice, Part 3

I work at a pizza chain, and I am the closer for the lounge. This table of two guys comes in and immediately one guy starts hitting on me. He asks for my number every time I go to get refills for them. I go to my bartender every time and bring it up. It gets so obnoxious and annoying I actually ask one of the other servers — gay, flamboyant, and not working at the moment — if I can hand his number to them. I don’t end up doing that because they will get the wrong idea and they know where I work.

Finally, I bring the table their bill. The guy asks once again while he’s using the machine to pay.

Guy: “Do you have a boyfriend or something?”

Me: “Yeah, I do, actually.”

Guy: “Oh, well, if you didn’t, I’d give you a tip.”

Big. Fat. Zero. Tip.

His friend actually made a comment when he said that.

I don’t understand. I was clearly not interested before; I’m definitely not interested now. Also, I am working. It’s my job to be nice to you; that does not mean I am flirting.

Me: “Thank you for calling [Pizza Shop]! This is [My Name]; how may I help you?”

Customer: *Speaking slowly in a drunken raspy grumble* “…burritos?”

Me: “I’m sorry, sir, we don’t actually have burritos here.”

Customer: “Awww… subs?”

Me: “No, sir, I’m sorry. We have pizza, wings, cheese sticks… things like that.”

Customer: “Ohhhh…”

There’s a long pause.

Me: “Would you like some pizza today, sir?”

Customer: “Yeeaaahhh… what’s the smallest you have?”

Me: “That would be the small. It’s a ten-inch pizza.”

Customer: *Grumbles slowly* “Oohhhhh… I want sausage… pepperoni… and finely chopped onions.”

Me: “Our onions are actually sliced into thin strips. Is that okay?”

Customer: *Grumbles disapprovingly*

Me: *Stifling laughter* “So, no onions, then?”

Customer: *In low, raspy grumble* “Noooooo… Throw some hot peppers on there.”

Me: “Jalapeños or banana peppers?”

Customer: *Drunkenly* “Ba-na-na.”

Me: *Stifling more laughter* “Anything else on there for you, sir?”

Customer: “Finely chopped tomatoes.”

Me: “Our tomatoes are diced, so they’re in kind of little cubes.”

Customer: *Low raspy grumble* “Cuuuubes…”

Me: *Trying not to crack up laughing* “Will that be all for you today, then, sir?”

Customer: “Yeah.”

Me: “Okay, that’ll be [total], and we’ll have that out to you in about forty-five minutes.”

Customer: “What’s the price?”

Me: *Repeats the total*

Customer: *Low raspy grumble* “Ooohhhhh…”

The delivery driver has been standing next to me the whole time.

Delivery Driver: “I can’t wait to meet this guy.”