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A Generous Tip Can Keep You Warm Against The Cold

, , , , , , , , , , | Right | CREDIT: 123Serenity | August 11, 2023

We’ve had three days of snow, and I have been quarantined since Tuesday for possible exposure to [contagious illness]. Needless to say, I’m tired of cooking, I’m tired of cleaning, I’m tired of working remotely with my Internet going down off and on due to the weather.

So, I’m pissed off, tired, and hangry, and I could not give a rat’s a** about cooking tonight. Pizza delivery it is.

We don’t eat out often, and delivery in my rural northeastern frozen state is limited, to say the least. There are no delivery app services up ’round these parts, so if the few pizza joints in these parts don’t offer delivery, you are s*** outta luck unless you wanna suit up and warm up the four-wheel drive.

Thankfully, there are two, and I pull up my handy dandy app for the only one that is a franchise and put in my order for delivery.

Due to the size of my household and everyone needing some sort of special request, I end up ordering about $100 worth of pizzas, wings, breadsticks, and extra sauces — the works.

I pay by card, request contactless delivery, and put $20 for the tip on my card. Then, I stare at the app constantly for delivery time. Did I mention I was hangry?

After twenty minutes, I see my order is out for delivery. I go to put the outside light on, and then I see it: snow, sleet, freezing rain, high wind. All of the above, all of a sudden. And I’m making this poor person deliver my food.

I hurry and put $40 in an envelope, tape it to the front door, and wait.

The delivery driver makes it up the snowy, icy driveway, brings my hot food to my door, and places it on the front step. I thank him through the glass door and point to the envelope taped on the door, motioning that it is for him.

I can see the smile under his mask through his eyes as he takes the envelope.

Driver: *Yelling through the door* “Thank you! Have a fabulous evening!”

I hope you do, too, my friend. Be safe, and thank you.

Hopefully, This Isn’t Usual

, , , , | Right | August 7, 2023

I just started working in a pizza place.

Customer: “I’ll have my usual.”

Me: “I just started yesterday.”

Customer: “So?”

Me: “I don’t know your usual.”

Customer: “Well, get someone who does.”

Me: “It might be quicker if you just tell me what it is.”

Customer: “Well, I don’t know.”

Me: “…”

Customer: “You expect me to know what I want on my pizza?”

Delivering A Little Pizza Comfort

, , , , , , , , , | Friendly | CREDIT: enoughpizzanow | August 2, 2023

I’m a pizza delivery guy. I was winding down for a much-needed early close on Mother’s Day Sunday. I was one of the only people on staff who didn’t have family plans that day — my family situation is what you might call “complicated” — so I worked all morning while we were short-staffed, and I was pretty beat.

It was especially emotionally hammering to deliver so many pizzas to happy families visiting or hosting their moms. I was ready to go home and get drunk and forget about the whole stupid holiday.

I got a late call, just a few minutes before we closed, and decided to take it because money is money and it was a pretty big order — six pies.

I loaded it up and realized about three-quarters of the way to the destination that the address was for the local senior center. The residents there used to order all the time, tip really well, and make really sweet conversation before the global health crisis, so I was psyched to see that they were safe and steady enough to order pizzas again.

I snuck them a side of breadsticks from an order I was dropping off along the way; that order was for a d****hebag who never tips and always harasses our female drivers. By the time he’d call to complain, we’d be closed. Suck on that — but not on your breadsticks.

Anyway, I digress.

I got to the senior center, glad to finish off what had been an overall really s***ty day with a pleasant trip there, and carried the food to the front desk.

The receptionist offered to carry the pizzas back, but she looked frail enough to be a resident there herself, so I said I was happy to get them where they were going.

She gave me the usual checks for [health crisis illness] and gave me a new mask, and I found my way to some event room where they’d ordered the pizzas.

And… it was a total gut punch. It was literally just a roomful of sons and daughters visiting their mothers and having some kind of festive party.

My good mood went away real quick, and I dropped the pizzas on the table and shuffled out. But… I realized that, while they’d prepaid for the pizzas over the phone with a credit card, they hadn’t tipped, so no matter how bitter I was, I had to make in-person contact with whoever had ordered the pizzas or I had basically just wasted half an hour.

I went around the room asking for the woman whose name was on the order, and eventually, someone put me in front of her.

Our shop doesn’t have a uniform or anything, so I started to explain.

Me: “Hi. [Organizer #1], right? You ordered—”

She was really frazzled, I guess running the event, so she cut me off.

Organizer #1: “Oh, good! You’re here! We were starting to wonder. I don’t think [Resident] has been matched with anyone yet. Wait right here.”

I tried to cut in and explain that I’d just delivered the pizzas and she’d mistaken me for someone else, but it went right over her head. She pushed an old woman over in a wheelchair and said, practically shouting:

Organizer #1: “[RESIDENT], THIS YOUNG MAN IS HERE JUST FOR YOU!”

Before I could try my explanation again, [Resident] replied.

Resident: “He is, is he? Well, full disclosure, son, don’t get too attached, ‘cause Jesus has my heart.”

Organizer #1: *Whispering to me* “She’s a real live wire. Have fun!”

And then [Organizer #1] — and my tip — were in the wind.

Resident: “You like bridge? I hope you brought your checkbook…”

And she started wheeling away to a table! I followed her, thinking I’d better not lose track of her until I could return her to [Organizer #1].

I spotted a woman with an ID badge who looked like she knew what she was doing — clearly another organizer — and explained that I was the pizza delivery guy but someone had left me with this old woman in my charge. I guess my explanation wasn’t clear enough. I said something like:

Me: “Hey, I was actually delivering some pizzas up here.”

Organizer #2: “You brought pizza? Aww, that’s so nice! I’ll make sure you’re compensated.”

At first, I thought, “Great, all resolved now.”

But no. She gave me a wad of cash, and [Organizer #2] also disappeared, leaving me with [Resident] and her deck of cards.

I kept looking for [Organizer #1] to return this lady to, but I also did kind of enjoy making conversation with her, and I knew no other deliveries would be coming in since we’d closed on my drive over.

I actually did like listening to [Resident] talk about the YouTube conspiracies she wholeheartedly believed, the spat she was having with the arts and crafts chaperone, and so on. She even gave me a recipe.

But I was worried that she had dementia and thought I was a family member, or that she was expecting a particular visitor and at any moment a guy would storm in and say, “What’re you doing with my aunt?” or something.

So, finally, I saw [Organizer #2] again — the one who’d given me the cash. I figured [Organizer #1] may never return, so I shouldn’t wait for her, and I pulled [Organizer #2] aside.

Me: “Look, there’s been a mix-up. I don’t really know this woman.”

The organizer seemed distracted; she was doing several things at once.

Organizer #2: *Very casually* “Oh, there’s no mix-up; the pairings were totally random. You weren’t expected to have much in common. You’ll get to know her. Don’t overthink it.”

And she receded back into the crowd while I was still saying, “No, I’m just delivering pizza.”

At that point, I seriously considered leaving because it wasn’t my fault that these people were disorganized, but [Resident] was waiting for me with this huge grin on her face to play more cards, and it didn’t look like there were any real relatives coming for her, so I figured I would stick it out for a few more games.

I was eventually able to pick up in context from eavesdropping on other “pairs” that this was not a mother-child extravaganza; it was a volunteer event for women living at the senior home without kids or whose kids couldn’t visit them.

That was a huge relief because I would’ve felt really terrible if she was a dementia patient who thought her son had come — especially because I was kind of enjoying being “mothered” by her for lack of a better term.

It felt really good to have someone asking what I was doing at work and saying they were proud of me for things that weren’t actually a big deal.

She proudly bragged to everyone we passed on our courtyard walk about this silly little employee of the week award I’d just won. It was basically a title only — you get your photo on the wall, but everyone gets it at some point and usually more than once — but she made it feel really important.

And I really secretly loved how she got outraged over minor transgressions on my behalf. I told her how my landlord was sticking it to me on repairs, and she said:

Resident: *With sincere gusto* “He’s quite the ripe hair in the tuna! I know a guy who could tune him up for you!”

I don’t think she was talking about repairs, but I didn’t follow up.

Every time I tried to extricate myself, she’d have another activity she’d want to do. Once we finished playing cards, she wanted to do arts and crafts. Once we did that, she wanted me to push her around the courtyard. Once we did that, she was “famished from the walk” and wanted pizza.

I’d fed her two slices before an orderly appeared and angrily informed me she was not supposed to eat pizza. I don’t know how she then ended up with a third slice, but I seriously did not give it to her.

Finally, the party was winding down, and she wanted me to hang out and watch a game show with her. About thirty seconds into the show, she was asleep.

I left her a coupon — even though I guess she isn’t supposed to eat pizza — and headed home.

It was kind of nice to spend Mother’s Day doing Mother’s Day-type stuff. Really nice, actually.

At this point in my life and career, if you want to call it that, I can have no wholly good memories that involve pizza. But this was pretty close.

Warning: Do Not Give Retail Workers Your Attitude When It’s Their Last Day, Part 2

, , , , , , | Right | July 31, 2023

I used to be a shift leader in a pizza place. We had this regular who was very rude. The first time I helped him, he ignored me when I read his order back to him, so he didn’t know that there was one part of his order I didn’t hear. When it came time for him to collect his pizzas, he gave me an earful about how bad I was at my job to screw that up, and how he wasn’t going to tip as a result. Most people didn’t tip, so that didn’t bother me half as much as he thought it did.

Fast forward three years. It’s my last day. This guy has come in on a regular basis. He calls me “girly” even though I’m a fully grown middle-aged woman, and he is just generally rude and condescending. Today is no exception. 

As I’m finishing taking his order, he makes a remark about how I’d “better get everything right, or no tip”. Normally, I’d just say, “Yes, sir,” and continue on my way. But it is my last day. So, I stop and look him straight in the eyes.

Me: “[Customer], I don’t give a s*** about the tip.”

He is taken aback for a moment by my language because I never, ever swear in front of customers.

Customer: “Sure, you do! You people all care about that!”

Me: “No, I don’t. If that was all I cared about, I’d be disappointed, because only maybe one in four customers actually tips. If how hard I worked depended on that, I’d never work hard. It’s my last day, so I’m being honest with you: I’d rather have a nice customer who thanks me but doesn’t leave a tip than have one like you who is rude but tips if we’re perfect. I usually don’t keep any tips you give me anyway, so you can keep your money. I just want to know that your pizzas are hot, fresh, accurate, and beautifully made. Oh, and stop calling me ‘girly’; I’m a fully grown woman, thank you, not a girl. Your order will be ready in fifteen minutes.”

He was stunned into silence, surprisingly, and didn’t speak to me again until I called out his name and showed him his pizzas. He was very humble and thanked me as he handed me a ten-dollar bill, the most he’d ever given me.

I’ve heard that, since then, he no longer berates the cashiers, he has stopped calling the employees “girlies”, and he is generally one of our best-behaved customers. I’d like to think it’s because I got brave on my last day and told him some hard truths. I just wish I’d done it sooner.

Related:
Warning: Do Not Give Retail Workers Your Attitude When It’s Their Last Day

If They Can Be Petty I Can Be Pettier

, , , , , | Working | July 28, 2023

I work at a pizzeria while I am a senior in high school. I can handle the terrible managers, lazy coworkers, and minimum wage because I am planning on leaving to go to college in a different city soon.

They are having an issue with hiring and firing new people because they keep hiring anyone with a pulse regardless of how many brain cells are between their ears.

Last year, I requested the time for spring break off, as I was planning a surf trip out to California. I had the time approved in writing and that was that. Fast forward to March. They hire and fire three people in the same week, so it’s becoming apparent that staffing is going to be an issue.

The schedule comes out for the week I have requested off, and I am surprised to see myself on the schedule almost every day that week. I approach the store manager with the schedule and my written approval of the time-off request.

Before I can even get a word out, he tears up my request in front of me!

Store Manager: “We don’t have enough people right now, so you’re gonna have to make some sacrifices. You’re just going to have to deal with it.”

Spring break is about three weeks out, so I make a snap decision then and there.

Me: “No, you’re gonna have to make the sacrifice. I’m giving you my two weeks’ notice. I’ve had this trip planned for months, and you can’t even ask if it’s okay to cancel my trip.”

The last two weeks go the smoothest I’ve ever worked there. Instead of being my diligent self, I do the bare minimum that my job description requires. My manager tries everything to get me to stay, and I keep saying no — mainly because he tries everything… except giving me my approved time off.

When he realizes I am not changing my mind, he decides to be super unprofessional and retaliate in small, irritating ways. I figure if he can be unprofessional as a manager, I can follow by example as a minimum-wage teen and be unprofessional back. I decide I’m not going in on my last day to close the shop; I’m starting my spring break a day early.

About ten minutes into the start of my last shift, I get a call from the manager.

Store Manager: “Where the h*** are you?”

Me: “Oh, I’m on the freeway heading west right now.”

Store Manager: “Well, when are you going to get here?”

Me: “Dude, if you haven’t gotten it yet, I’m not coming in.”

Store Manager: “I’m going to have to close and work extra since I opened the store this morning!”

Me: “Sounds like you’re gonna have to make some sacrifices and just deal with it.”

I went back to pick up my last check two weeks later.