He’s One Slice Short Of A Pie

, | Grand Rapids, MN, USA | Right | January 9, 2013

(I have returned from delivering a pizza to the last customer of the night. Upon returning to the store, it is after closing time, so we begin cleaning and closing the store. The phone rings; we normally don’t answer the phone after closing time, but since I recognized the name on the caller ID as my last delivery, I decide to answer it.)

Me: “Thanks for calling [restaurant]. I’m sorry we’re closed, but how can I help you?”

Customer: “Yeah, I just had a pizza delivered and there’s a problem.”

Me: “I’m sorry to hear that. What is the problem, exactly?”

Customer: “Well, this has got to be some sort of joke or something.”

Me: “Okay, what is the problem?”

Customer: “I just sat down to eat my sausage pizza, and 7 of the 8 pieces are just fine, but the 8th piece doesn’t have any sausage on it.”

Me: “I’m sorry, that shouldn’t have happened. How about I give you a $2 discount on your next purchase?”

Customer: “Sure.”

Me: “Okay, sorry again. Have a nice night.”

(Before I can even turn around to walk away, the same caller ID rings again, so I answer.)

Customer: *yelling very angrily* “I’m so mad right now! I can’t believe what I’m looking at! What, are you messing with me not putting sausage on one of the pieces of my pizza?!”

Me: “I’m sorry, sir, it was an accident. Sausages are small and round, I’m sure after they were put on the pizza they rolled around when the cheese was applied. How about instead of a $2 discount, I mark you account for a free pizza on your next order? Would that fix it for you?”

Customer: *calm now* “Yeah, that would be great, thanks.”

(We once again finish the call and hang up. Again before I can turn around the phone rings with the same caller ID so I answer and greet the caller.)

Customer: “YOU MUST BE PLAYING A JOKE ON ME! This must have been done on purpose! I’m gonna come down there and cut your heads off!”

Me: “I’m sorry, sir! I just wanted to remind you that you’ll get a free pizza on your next order. Is that okay?”

Customer: *calms down again* “Yeah, thanks.”

(I quickly got off the phone while he was calm. We then quickly locked up and went home for the night without cleaning up the store, in case he was truly coming down to cut our heads off.)

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Recaf My Decaf

| Texas, USA | Right | October 2, 2012

Me: “Thanks for calling [pizza delivery]. How can I help you?”

Caller: “I’d like to speak to your manager on duty.”

Me: “That would be me. What can I do for you?”

Caller: “I had placed an order with you earlier, and got [caffeinated soft drink] and [non-caffeinated soft drink]. I opened [non-caffeinated soft drink] and it tasted funny and raised my blood pressure. You must have tampered with it and added caffeine. I’d like a replacement.”

Me: “I can assure you that your drink wasn’t tampered with. It’s in sealed bottle from the manufacturer. But, what would you like instead?”

Caller: “I’d like another drink.”

(I list the four drinks we carry, three of which have caffeine.)

Caller: “I’d like a [another caffeinated soft drink].”

Me: “So, you’re going to replace [non-caffeinated soft drink] that was supposedly tampered with and had caffeine added for a drink that is guaranteed to have caffeine?”

Caller: “You got it!”

Me: *sighs* “It’ll be the in about thirty minutes, sir. Have a nice day…”

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‘Tis Better To Have Delivered And Lost Than To Never Have Delivered At All

| Vancouver, BC, Canada | Working | August 9, 2012

(I order some pizzas from a well-known pizza chain. The guy who delivers my pizza seems friendly enough, although his attitude is less than professional.)

Delivery Guy: “Here you go dude: three large pizzas and an order of garlic breadsticks. Your total comes to [price].”

(I hand over some cash to the delivery guy.)

Me: “Alright, here you go, and a little extra for your efforts.”

Delivery Guy: “Thanks, bro. Sorry I couldn’t arrive sooner though. The directions to your house were f***ing difficult. I had made a wrong turn at some point, and I was like ‘Aw, s***!’ Wasn’t very pleasant at all!”

(I am a little taken aback by this. Not because of his choice of words, but because I live less than four miles away from the pizza place.)

Me: “Yeah, don’t sweat it. Drive safely now.”

Delivery Guy: “Thanks, pal!”

(I bring my pizzas inside and eat them with my family. Not more than 10 minutes later, I receive a phone call.)

Me: “Hello?”

Caller: “Yo, this is [name] from [pizza chain] calling. I’m having a hard time finding your house. Could you possibly give me directions?”

(I recognize the voice. It is the same delivery guy who just delivered my pizzas.)

Me: “Dude, you already delivered my pizzas.”

Caller: “The h*** you on about? I have your pizza right here with me!”

Me: “You should probably double-check the address you’re looking for. ‘Cause believe me, I have three piping hot pizzas right in front of me right now.”

Caller: “Really? F***! Never mind, dude!” *click*

Hair Unapparent

| Saskatchewan, Canada | Right | June 27, 2012

(I am delivering pizzas to a hotel room in the early evening. I am a guy in my mid-20s with exceptionally long hair. The customer’s name on the bill is “Katie”. After knocking on the door, I hear someone approach it, but they don’t open the door. Instead, I sense them looking through the peephole, which is followed by some loud whispering.)

Voice #1: “Guys, it’s a chick!”

Voice #2: “Are you sure?”

Voice #1: “Yes!”

Voice #3: “Dude! Is she hot?”

Voice #1: “I can’t tell. What do I do?”

Voice #3: “Dude, take off your shirt!”

(For the next few moments I hear a lot of shuffling noises. Finally, the door opens, and what do I see? Three scrawny, dorky-looking, and shirtless teenage boys, completely bewildered to see that I am not, in fact, a girl.)

Me: “Sorry to disappoint you. Now, which one of you is Katie?”

Related:
Hair Apparent

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We Try Not To Die For A Pie

| Woodbridge, VA, USA | Right | March 23, 2012

(I’ve just finished taking a customer’s delivery order.)

Customer: “So, if it’s not here in 30 minutes it’s free, right?”

Me: “I’m sorry, we strive to get it to you within 30 to 45 minutes, but there’s no free pizza if it’s there after 30 minutes. That used to be policy, but we stopped doing that years ago.”

Customer: “That’s unacceptable! Why?”

Me: “Because drivers were having to pay for late pizzas out of their paychecks. Consequently, they were driving dangerously fast, causing accidents. People were getting badly hurt, so we ended that policy.”

Customer: “I don’t see how that’s my problem!”

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