icon_pizza

Not Mushroom For Anything Else

| USA | Food & Drink

(I’m taking a gentleman’s order over the phone for delivery.)

Me: “What can I get you?”

Customer: “I’d like a large pizza, half sausage and mushroom and the other half mushroom. That’s all.”

Me: “Okay, so you’d like a large pizza, all of it with mushrooms and half with sausage as well?”

Customer: “NO! I want a large pizza with HALF sausage and mushroom and HALF mushroom.”

Me: “So basically the exact same thing I just said? Great your total will be $[price] with tax and delivery we’ll see you soon.”  *hang up*

icon_pizza

Not Panning Out Well

| Grants, NM, USA | Food & Drink

(I work for a very popular pizza delivery chain. During my shift I answer the phone.)

Me: “Thank you for choosing [Pizza Place]. This is [My Name]. How may I assist you today?”

Customer: “Yes I’d like to order an ultimate pepperoni pizza.”

Me: “All right, ma’am, may I ask is this for delivery or carry out?”

Customer: “Delivery.”

Me: “And what size pizza and style of crust would you like?”

Customer: “I want a large pan pizza.”

Me: “Oh, I’m sorry, ma’am. We only carry pan pizza in medium.”

Customer: “Why? What if that’s what the customer wants? How much is this going to cost me anyway?”

Me: “We’ll, ma’am, we haven’t finished your order yet. I still need to know the size and style of crust you would like.”

Customer: “I already told you, large pan.”

Me: “I’m sorry, ma’am, but we only carry pan crust in medium. The pans themselves are medium size. There is no way for us to make a large pan pizza. You can get a medium pan for [amount].”

Customer: “I don’t want a medium; I want a large.”

Me: “Well, here are the crusts available in large: hand tossed, Brooklyn style, or crunchy thin.”

Customer: “Hand tossed, I suppose.”

Me: “All right. What else can I get for you? Drinks? Sides? Desserts?”

Customer: “I want a two-liter [Brand #1 Soda] and 14-piece hot wings.”

Me: “I’m sorry, ma’am, we only carry [Brand #2 Soda] products.”

Customer: “Well, Jeezus, can’t you people ever satisfy anyone?! You are not good at your job at all. I want regular [Brand #2 Soda] and make sure to send peppers and parmesan cheese with the driver.”

Me: “Ma’am, we do have to charge for the parmesan now because it comes in a larger shaker container.”

Customer: “This is such bull-s***! I call you expecting good customer service and I bet you were even going to charge me for the delivery weren’t you!”

Me: “Yes, ma’am. Our delivery charge is $2.99 and the cost goes to our insurance company to help protect our drivers on the road. None of the $2.99 goes to the driver.”

Customer: “This is absolutely ridiculous. I’m never ordering from here again. I’m going to have you boycotted into bankruptcy. Then you’ll see.”

Me: “All right, ma’am. So, are you canceling your order?”

Customer: “Yes, I am.”

Me: “Well, I apologize for any inconvenience and I do hope you have a great day.”

Customer: “F*** you, you piece of s***!” *hangs up*

icon_pizza

A Bit Too Cheese-Thick

| UK | Extra Stupid, Food & Drink

(The pizza place I work at has an item on the menu called cheese-sticks, which is pretty much garlic bread with cheese on a pizza base cut into sticks instead of slices.)

Customer: “Hi, can you do garlic bread with cheese, please?

Me: “Well, we have cheese-sticks which is garlic bread with cheese, just cut differently!”

Customer: “Er… no, I want garlic bread with cheese?”

Me: “That would be cheese-sticks then, sir.” *adds item to order*

Customer: “No, I want garlic bread with cheese? Can you remove cheese-sticks from the order, please?”

Me: “The cheese-sticks is garlic bread with cheese, sir, just cut differently. I can have it cut into slices if you want?”

Customer: *looks at a bunch of his friends and gives them the ‘is this girl thick’ look*

Manager: “[My Name], do what he says.” *gives me dead eye*

Me: “Garlic bread with cheese, then!” *types in cheese-sticks*

Customer: “Thanks, wasn’t too hard was it?”

icon_pizza

Buy Him A Hot Slice Of Karma, Part 2

| CA, USA | Awesome Workers, Food & Drink

(It’s my last few days as a shift manager for a national pizza chain, so my filter is off because I know I won’t be fired. One of the order takers calls me to the phone, saying the customer on the line wants to talk to a manager.)

Me: “Thank you for holding. This is [My Name]; how can I help you?”

Customer: “Are you the manager?”

Me: “Yes, I am.”

Customer: “I wanted to complain about my pizza! It was terrible!”

(He goes on a rant about how every time he orders from us, the pizza is awful and why can’t we get it right? I break in long enough to get his details and pull up his account and see we’ve given at least a dozen free pizzas after he’s complained.)

Customer: “And I’m never ordering another pizza from you guys ever again!”

Me: “All right, that sounds fine to me. Thank you. Goodbye.” *I start to hang up*

Customer: “Wait, wait! Don’t hang up on me!”

Me: “I’m sorry; I didn’t think there was anything else I could help you with.”

Customer: *sputtering* “Well, aren’t you even going to offer me a free pizza credit for next time?!”

Me: “And call you a liar? Sir, I would never! You said you weren’t ordering from us ever again, and I believe you. Bye!”

(I hung up. Best interaction I ever had while working there.)

Related:
Buy Him A Hot Slice Of Karma

icon_money

Panicking At The Tipping Point

| Canada | Food & Drink, Money, Non-Dialogue

I am the customer. I order a pizza online and get a “Pizza of the Day” deal for a $10 discount.

When the pizza is delivered, I notice I do not have my card with me. My mistake. I forgot how much the order was for, so I ask him to tell me the amount, and he just shows me the receipt.

I am in a hurry, so I notice the total amount ($41) before the deal discount, frantically try to search for some loonies since he does not have any spare change on him, and finally give him $46.

All this time he is smiling at me, and I am just thinking may be he is trying to be friendly.

Just now, the order email confirmation catches my eye, and I see that I paid an extra $15 for the pizza delivery and realize that probably that’s why the delivery guy was smiling, thinking he is getting a huge tip!

Page 1/2312345...Last