That’s Not How Stores… Uh… Work?
My boss and I work in a small fashion boutique store. It’s a quiet evening the week before Christmas when a young woman and her boyfriend walk in. It’s fairly common for couples to try and steal from us, so we’re already keeping a watchful eye. Nothing happens until they get up to the till.
Me: “Good evening! Did you find everything okay?”
Young Woman: “Yes, thanks.”
She hands me four items and I ring them up and tell her the total.
Young Woman: “I was here on Monday Christmas shopping with a group of friends and I left these three items here in a bag after I paid. I called and they said I could just come in and pick them up.”
Me: “Uh, okay, did you remember who you spoke to?”
Young Woman: “No, but they said I could just pick them up.”
Me: “I understand that, but I can’t just let you have these items without prior proof of purchase.”
Young Woman: *Now irate* “But I already paid!”
Boss: “We have no record of that, and nobody here would tell you that you can just have these things without proof.”
Young Woman: “But they said I could pick them up!”
She and her boyfriend left after yelling that a few more times, leaving my boss and me to stare after her wondering what stores she shops in that just… allow that.