Unfiltered Story #157566

, , , | Unfiltered | July 14, 2019

I had shown up about 10 minutes before the store opened since I was the morning jewelry person that day. Our store has an outside door which leads into a vestibule and then there’s another set of doors that actually leads into the store. We leave only one door open for the outside set for the associates to get into but then you have to wait after pressing a doorbell for the second door to get unlocked by someone inside so random people won’t come in while we are closed. As I’m waiting, I notice a woman and her teenage daughter come up and try to open the outside door.
Me: Ma’am just so you know, the store is closed and won’t open for another ten minutes.
Customer: Then why the hell is the door open?
Me: It’s so the associates can get into the building and wait in here in case it’s raining.
Customer: It’s incredibly misleading and I don’t like your attitude.
Me: I’m sorry but there’s nothing I can do.
She then storms away with her daughter trailing after her. I have no idea what they needed so bad at 8:30 in the morning.

The Pizza Place Equivalent Of “Check The Back”

, , , , , | Right | July 12, 2019

Me: “Thanks for calling [Pizza Shop]; how can I help you?”

Customer: “Yeah, I was wondering what seafood toppings you have besides anchovies. I hate anchovies.”

Me: “Unfortunately, sir, anchovies are our only seafood topping.”

Customer: “WHAT?! SO, YOU’RE TELLING ME THAT THE ONLY TOPPINGS YOU HAVE ARE THE ONES LISTED ON YOUR WEBSITE!?”

Me: “Uh… yes, sir, we only have the toppings listed on our website.”

Customer: “THAT’S BULLS***! What about the other menu that only the employees eat from?”

Me: “Sir, we all eat from the same menu that you do. There is no secret menu; I apologize. Would you like to order something from our actual menu?”

Customer: “NO! I just want seafood toppings from your other menu. Screw this. I’m buying a steak.” *click*

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Going Against Type

, , , , , | Right | June 30, 2019

(I have been working at this bank for only a couple of months, and I don’t typically work on the teller line, so I don’t know our customers all that well yet.)

Me: “Hello, ma’am, how are you doing this evening?”

Customer: *sighs* “It’s been a rough one.”

Me: “Oh, I’m sorry to hear that. Are you at least almost done for the day?”

Customer: “I need a withdrawal slip and I need you to look up my account number.” *puts debit card on counter*

Me: *gives her a slip* “I can do that for you. I’ll just need your photo ID, as well.”

Customer: “Yep.” *mumbles something that sounds like, “I need a minute”*

Me: “Absolutely. I’ll start looking up your account while you work on filling that out.”

Customer: “I don’t want any of that.”

Me: “Sorry? Any what?”

Customer: “None of what you’re trying to give me. I’m just trying to withdraw this money and that’s all I’m doing. Don’t try giving me this extra stuff.”

Me: “Extra?”

Customer: “This ‘absolutely’ thing. You were like this last time.” *note that I don’t remember ever seeing this woman* “I don’t do all this joking around in the bank. I just had money stolen from me.”

Me: “I’m very sorry to hear that, ma’am, and I assure you, I wasn’t joking about anything.”

Customer: “It’s just, I feel like if you’re joking around with me. Does that mean you aren’t taking my money seriously? This just isn’t the place to joke around, you know? I don’t do none of this playing around stuff because I feel like that’s giving you permission to not be serious about my accounts.”

Me: “Again, I wasn’t joking about anything, and I’m sorry it came off that way.”

(She finishes filling out her withdrawal slip and gives me her ID so that I can run the transaction, with her making me triple check that I’m pulling from the correct account. I get to the screen where I am required to type in customer’s ID number and expiration.)

Customer: “What is that, sign language?”

Me: “Sorry, what?”

Customer: “You moving your fingers around like that, like, what are you, trying to say something to me?”

Me: “No, ma’am, I’m just typing in the information I have to get from all customers who wish to make a withdrawal.”

Customer: “Give me my debit card back.”

Me: “Sure, let me just grab the expiration date off of it real quick.” *types it in and hands it back*

Customer: “You know what, just cancel this whole transaction. I don’t like what you’re doing with your hands there, gesturing at me or whatever. I don’t know if you’re messing around with my account. Don’t discriminate against me.”

Me: “What? Ma’am, as I said, I’m just typing in all the information needed to process this withdrawal. I’m sorry if it seems—”

Customer: “Just cancel it. I’ll just go outside to the ATM.”

(I cancel the transaction and tear the withdrawal slip before putting it in the shred bin, at which point she tells me to pull it back out and tear in half again, but she seems even more unhappy after I do so.)

Customer: “Give me your business card.”

Me: “Sorry, I actually don’t have any yet, since I’ve only been here a couple of months.”

Customer: “You don’t have any, huh? Is your manager in? Never mind, just write your name down for me.” *I start to do so* “No, don’t go writing it down on that little piece of paper! You gave me problems before. Don’t. Discriminate. Against me.”

Me: “You did ask for me to write my name down to give to you, correct?”

Customer: “Oh, I’m going to turn your name in, all right. Then you’ll see just how funny it is to joke around in a bank. And I just came from court, so no, my day isn’t almost over.” *storms out dramatically*

(I was pretty upset at this point, but the teller lead assured me that there was literally nothing I did wrong and that this woman acts out almost every time she comes in, to the point where our manager doesn’t even take her seriously anymore. Sure enough, when I looked at her file, I found that she has complained numerous times about tellers being rude and/or that she was discriminated against because of her race, with complaints going back over four years. I’m still confused.)

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They Have The Monopoly Over Lost Wallets

, , , , , | Right | June 28, 2019

(I am at my house on my day off when my manager calls.)

Manager: “Hey, a customer came here because her daughter lost her wallet and called in and someone said we had it. I can’t find it in the safe and there’s no note about it. Do you know anything about it?”

Me: “Is it a child’s pink wallet?”

Manager: “Yeah, so you took that call?”

Me: “Yeah, but it’s not in the safe; it’s just in the lost and found drawer.”

Manager: “Why would it be in there? She said there’s money in it and because of that, we have to lock it up.”

Me: “Yeah, that ‘money’ in the wallet was all just Monopoly money. Other than that, all it had was just a library card.”

Manager: “Are you kidding me? She could have said it was fake money. Thanks. I’ll check the drawer.”

(How do you forget to mention your child didn’t have real money in her wallet? Furthermore, is it really that important to track down a wallet with absolutely nothing valuable inside it?)

 

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Vitamin “Ewww”

, , , , , , | Healthy | June 27, 2019

(I am working in the beauty and health section when a woman comes up asking for vitamin E oil. I take her over there before I begin my safety speech.)

Me: “Just so you know, despite this being in the vitamin section and a liquid, you do not ingest it. This is for topical use only.”

Customer: “I know, dear. I need it for my hand. Look.”

(She proceeds to show me her hand where, not only can I see bone exposed, but her thumb is literally hanging almost detached from the hand.)

Me: “I’m not sure if this will work on that. Have you seen a dermatologist yet?”

Customer: “No, not yet, but I need something to help heal my skin up, and I heard this should help. Thank you.”

(I’m not sure how she was not more alarmed by the state of her hand but I made sure to wash my hands after, just in case it was some sort of virus.)

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