Due to a variety of circumstances, our health insurance benefits come from my husband’s former (lousy) employer. They have switched to a new plan that is horrible. I signed us up for a plan from the marketplace but we are forced to keep the current plan for a month. I need to pick up a refill on my husband’s medication and it’s less than a week before Christmas.
Me: “I’m here to pick up a prescription for [Husband].”
Tech: “Sure. Can I get a date of birth?”
She enters the date of birth and freezes, staring at the computer. Finally, she starts to speak.
Tech: “Um, yeah, so, uh, we, we got his inhaler. It, um, it came in today.”
Me: “Okay?”
Tech: “So, it’s um, the insurance…”
Me: “I assume it’s more expensive under this plan.”
Tech: “Uh, yeah. It’s $405.00.”
Me: “Holy s***. Okay.”
Tech: “So, do you want it?”
Me: “It’s not that I want it. It’s that he needs it, so… yeah.”
Tech: “It’s $405.00.”
Me: “Yes.”
Tech: “Hang on. I’m trying to figure this out.”
Me: “This is horrible insurance. It just started at the beginning of this month and we have new insurance starting next month. I know that’s why. It doesn’t matter about the details.”
Tech: “HANG ON! I’M TRYING TO FIGURE THIS OUT!”
I stand there, stunned.
Tech: “They are saying you haven’t reached your deductible yet. Your deductible is—”
Me: *Interrupting* “I know. This plan started this month. We have a new plan for next year. We will never reach the deductible.”
Tech: *Almost yelling* “I know it’s almost Christmas. I can’t help it!”
Me: “Unless you are actually an insurance company executive in disguise, it’s not your fault. Are you ready for my card?”
Tech: “MA’AM! IT’S $405.00!”
The pharmacist, who had been helping another customer, comes over.
Pharmacist: “It’s fine, [Tech]. She’s not upset. She’s not yelling. Just ring her up.”
Tech: “IT’S NOT MY FAULT!”
Pharmacist: “I know. But she’s not mad at you. Just move and I’ll finish up.”
Just then, the store manager and a security guard come RUNNING toward us.
Manager: “Did they get away?”
Pharmacist: “Who? What’s going on?” *Pauses* “OH, MY GOD! [TECH]! Did you hit the panic button?!”
Tech: “Yes, she was upset.”
Pharmacist: “She was shocked at the price but she was not a problem.”
Manager: “What’s going on?”
Pharmacist: “This lady was picking up a refill. Last month it was $45. The new insurance price was $405.00”
Manager: “HOLY S***!”
Pharmacist: “That’s what the customer said, but she was much quieter about it. She wasn’t yelling or upset. She was just very surprised. I’m going to have a talk with [Tech]. There’s no issue here. You guys can leave.”
He manages to finish things up and I pay. All the while, the manager and security guard stand there, staring at me.
Pharmacist: “Ma’am, I’m really sorry about all this. You did nothing wrong.”
Me: “Look, don’t be too hard on her. I’m going to assume that most people scream at her for things like this. I was expecting the price to have gone up — maybe not by 800% but up. I’m sorry if she thought I was yelling.”
Pharmacist: “You were fine. I think she just needs to take her break now.”
I sincerely hope she calmed down during her break.