Customers Make Strange Bedfellows

, , , , , , | Working | November 23, 2018

(Our store manager keeps some chairs at the front of the store, for people who want to sit while the rest of their party shops. One day at our morning meeting, he tells us that the regional manager will be visiting next week.)

Store Manager: “And you know how [Regional Manager] always gets on me about the chairs. So, when we hear he’s on his way, we’ll need to get them out of there.”

Coworker: “We should stage an argument. Tell customers to go up to him and complain that the chairs aren’t there.”

Supervisor: “My grandpa can do it!”

(A week later, after the visit is over, at the morning meeting, the store manager tells us about what happened right after the regional manager arrived. It went like this:)

Customer: “Hey, are you corporate?”

Regional Manager: “Not quite, but maybe I can help. What do you need?”

Customer: “I heard they’re having a visit from corporate so they had to take away all the chairs!

(Upon hearing this at the meeting…)

Coworker: “[Supervisor], was that your grandpa?”

Supervisor: *laughing* “No, I swear!”

Store Manager: “So [Regional Manager] says that since chairs are apparently a special thing that we do, we can keep them out. They’re back on the floor.”

(He then delivered a half-hearted admonishment for whoever let customers know that we were having a visit from a higher-up. Since he was clearly happy about the results, it was not super effective.)

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You Can’t Kill The Bill

, , , , , | Right | November 19, 2018

(I am working as a cashier. A customer says that they want to pay their bill for their in-store credit card before checking out. I process the payment and then begin their transaction.)

Me: “Okay, your total today is [amount].”

Customer: “No, I should get a discount for paying my credit card bill up front.”

Me: “Ma’am, it doesn’t matter where you pay your bill. You can pay it at any register, online, or even over the phone. I can’t give you a discount on your transaction for paying your credit card bill.”

Customer: “They have done it before! You just don’t know since you’re new.”

Me: “I am kind of new, but in the six months I’ve been working here, I have never heard of this.”

Customer: “You’re just lying to get more money out of me!”

(An assistant manager thankfully was nearby, and I pawned the customer off on her. I still have no idea why she thought she was entitled to a discount for paying her bill up at the front registers.)

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This Interaction Is Directionless

, , , , | Right | November 15, 2018

(A customer comes in with a bracelet purchased from our store at another location. He has the receipt and is looking to replace it, since the one he bought has some scuffs.)

Customer: “I bought this at the store at [Sister Location].”

Me: “Okay, as long as you have your receipt, you’ll be fine.”

Customer: “I bought it at this store, though.” *begins tapping the receipt showing the location at the top* “Do you know where it is?”

Me: “Not really, although I do know we do have a store there.”

Customer: “What do you mean, you don’t know where it is?!” *begins listing off directions to the other store*

Me: “Sir, this is really not necessary. I know there is a store there; I just don’t know how to get there. I don’t really drive much, except for the town I live in and for coming to work.”

(He begins ranting about the directions to the store again and I interrupt him.)

Me: “Sir, once again, I don’t really drive much. I don’t recognize any of these road names or some of these cities. Even the names of interstates and major roads, I don’t really know. All I need to know is that you purchased this item. It doesn’t matter where.”

(In the end, he decided to keep the bracelet and left. I spent about fifteen minutes with him showing him different jewelry and getting told directions to a store I will never visit.)

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A Phone’s Purpose: To Access Facebook

, , , , | Right | November 5, 2018

(I work for a phone kiosk. A woman comes up to me and casually leans on the counter.)

Customer: “I was wondering if you could help me with something on my phone.”

Me: “Sure, what’s your question?”

Customer: “How do I get Facebook to stop showing my birthday?”

Me: “Uh… I do phones, not Facebook.”

Customer: “That’s okay; I’ll ask him later.”

(She pointed to my coworker, who was helping another customer, and then walked away.)

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Return Of The Returner: Lines Of Anger

, , , , , | Right | November 3, 2018

(I’m working at customer service, and returns have been out of control today. We have physically run out of counter space to put returned items, and the line is backed up to the front of the store. Normally, if it isn’t busy, we allow customers to check out back there, but when it’s this crazy busy, I only allow small items, since checking out takes a lot longer than returning something. An old woman is my next customer.)

Me: “Hi. Doing a return?”

Customer: “Yes, and I had to wait fifteen minutes up in the lines at the front before being told to come back here and wait in this line. Why couldn’t they do it up there?”

Me: “Well, those registers aren’t equipped for returns. If you notice, when you first walk in, we have signs directing customers back here for returns.”

(I do the return, and then she announces she has something to buy.)

Me: “I can do that today, ma’am, but with it being this busy, next time this will have to be taken up front.”

Customer: “Well, I guess I am never shopping here again! Never in my life have I been so disrespected.”

Me: “I said I can still check you out here, though. It’s just because ringing up a sale takes longer, and it can be unfair to customers who are here to return items.”

(She slides her card, and I notice her hitting the screen. With some cards, there is an option on screen for credit or debit, but with her card, she has to hit a button on the PIN pad for credit.)

Me: “If you want to do credit, just go ahead and hit the green circle there on the PIN pad.”

(She looks at me as if I have just kicked a newborn baby.)

Customer: *in a shrill voice that is just full of anger* “I wanted debit!”

Me: “I’m sorry, I noticed you hit the screen and thought you wanted to hit the credit button. Just go and enter in your PIN.”

(We finish the transaction and she leaves. The customer who has been stuck after her witnessed her little meltdown and tells me this:)

Next Customer: “I’m not sure what her deal was. Unless I’m mistaken, every store I’ve been to that has a customer service desk requires returns to be done there. She was just an angry old lady that doesn’t know how to read signs. And don’t worry, I’ll go up front for my purchases because of how long your line is.”

(I’m glad that someone else realized what I was trying to say, and I couldn’t care less if that old lady ever comes back.)

Related:
Return Of The Returner: Mysteries From The Past
Return Of The Returner: The Buyback
Return Of The Returner: Jeans Of Justice

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