Please Do Not Manhandle The Employees

, , , , | Right | October 6, 2008

(It’s very busy at the grocery store, so I hop on cash and take the first customer who walks by. Another customer in the lane behind me grabs my arm and wrenches me around so I am facing her.)

Customer: “Excuse me, did you just open that cash to serve that customer?”

Me: “Yes, it’s very busy right now.”

Customer: “Idiot! When you open a cash you take the first customer in the other line, not the last!”

(Keep in mind this customer has already unloaded her items in a different lane.)

Me: “I’m very sorry, ma’am… As you can see, it’s very busy right now and I just took the first customer I saw.”

Customer: “Well! That’s very poor customer service!”

(She grabs my arm and physically turns me around so I’m facing my original customer again. I continue with their order.)

Customer: “No! I’m not done!”

(She grabs my arm again and turns me around to face her.)

Customer: “What is your name?! I’m going to talk to your manager! Call him down here now!”

Me: “I’ll call the duty manager right away.”

Customer: “No! I want the STORE Manager! Call him down here now!”

Me: “I’m sorry, ma’am, but he’s gone home for the evening.”

Customer: “Fine! I’m coming back here at 9:00 tomorrow morning, and I expect you to be here too so we can meet with your manager about your terrible customer service!”

Me: “Okay! You’ll be here at 9? How about we meet at the police station at 10, and we can meet with them about the bruises you just gave me?” *rolls up sleeve to show the red marks*

Customer: “I… uh…”

(She grabbed my arm one last time and turned me back to my cash. I finished her order and she rushed out of the store.)

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When Customers Attack

, , | Right | September 2, 2008

(A lady comes up to me with a cart.)

Lady: “Where’s the toilet paper that’s on sale?”

Me: “It should be in aisle 18.”

(We’re looking for the toilet paper when another man comes up and stands quietly nearby, clearly waiting for me to help him. The lady turns to the man and RAMS him with her cart.)

Lady: “Stay back, f***er! She’s helping me first!”

Man: “Excuse me? I was just waiting to ask where the cereal is–”

Lady: *rams cart into him again* “F*** OFF!”

(Surprisingly, the man did not retaliate and I waved him off to the appropriate aisle.)

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Ah, Fathers, Part 3

, , , | Right | August 3, 2008

(I worked at a store that cashes peoples personal cheques. A young, 17-ish boy approaches me.)

Me: “Hello, how can I help you?”

Customer: “I need to cash this cheque, please.” *hands over information*

Me: “Okay, everything looks good. Can I have the cheque, please?”

Customer: “Sure.”

(I scan the cheque through and an account pops up. It had been used before only two hours previous at another one of our stores not far from my location.)

Me: “Just give me a moment. I need to go to the back to verify your cheque, and I’ll be back with your money.”

Customer: “Okay.”

(I go to the back of the store and call the number on the cheque. An older gentleman who I believe to be the customer’s father answers the phone.)

Customer’s Father: “Hello?”

Me: “Hello, sir. I believe your son is here with a cheque that you gave him and that he is wanting it to be cashed. I just wanted to make sure this was correct as we have cashed one already today for the same amount.”

Customer’s Father: *calmly* “What’s your address?”

Me: “It’s [address].”

Customer’s Father: “I’ll be down there in a few minutes. I don’t live far… Just don’t let my son leave.”

(I head back to the front to talk to the young customer.)

Me: “Hey, sorry this is taking so long…”

Customer: *explodes* “WHATEVER! You’re taking forever! This is my dad’s g**d**n cheque and it’s good! Why are you taking so long?! He has lots of money and he gave this to me to cash so that I could have the money!” *rants*

(As he is ranting, a large man about the size of Vin Diesel comes in the store. The look on his face is sheer anger. He just stands there in the lobby as his son reams me out.)

Me: *to customer* “Why don’t you ask your father?”

Customer’s Father: “YOU LITTLE B*****D!”

(I have never seen a boy try to run so fast out the door in my life. He only makes it to the parking lot outside the store before his father nabs him. Let’s just say his buttocks learned the value of a dollar.)

 

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Speed Bumps With Name Tags

, , , | Right | July 30, 2008

(I’m picking up overstock on the floor, and an elderly lady hits my heel with her shopping cart.)

Me: “Ow!”

(The elderly lady proceeds to RAM the shopping cart into my foot until she succeeds in rolling over it completely.)

Me: “OWW! OWWWWW!”

Elderly Lady: “Hmmm? Ehhh? Did I bump ya?”

Me: “You rammed right over my foot!”

Elderly Lady: “Well, it shouldn’t be on the floor.”

Me: “…I’m going on my break.”

(Turned out she bruised a bone in my foot and tore a ligament by ramming into it.)

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So This Is Why People Have Kids

, , , , | Right | January 18, 2008

(It’s Christmas Eve and there is a long line of customers who are now waiting to pay. A little girl cuts to the front while I am giving a guy a drink refill.)

Little Girl’s Mom: *to the refill guy* “UGH! Did you just cut her?”

(The mom smacks the guy on the head; surprisingly, he just walks off with his soda.)

Me: “What can I get you?”

Little Girl’s Mom: “Don’t ask me, ask her! She’s your customer; you should be asking her. God, it’s people like you who ruin the holidays!”

Me: *to the little girl* “Okay, what would you like?”

(The little girl just stares blankly at me while customers are becoming pissed.)

Little Girl’s Mom: *coming clean* “Just give me a diet [Soda]. It’s for me.”

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