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Dressing Up The Issue Won’t Fix It

, , , , | Right | April 3, 2023

I work in one of those old-time photo studios. It’s one of my favorite jobs ever; I get paid to play dress-up and goof around with people from all over the world. Most people are a lot of fun, but one guest stands out.

An older woman comes in, wanting to do her photos in a Victorian dress. For those unfamiliar, those dresses are high-waisted and not very flattering if you’re of a certain build.

To make matters worse, she insists on being seated for the photo. She categorically does not like ANY of the dozen photos we take and insists on a reshoot. We oblige, changing the lighting, offering a different outfit, angles, you name it, but it still doesn’t look how she wants.

Finally, my manager takes over and tells me:

Manager: “Go move that laundry to the dryer.”

This is our code for “Go to the back and take a breather.”

As I walk away, I hear this exchange: 

Angry Customer: “I don’t understand! What is he, stupid or something? I’m not paying until I get good pictures!”

Manager: *Takes a breath* “Ma’am, we have offered every possible fix we can. We can take the pictures again, but it’s still the same camera and the same subject.”

The customer paid the studio fee and left without any photos.

Good Thing You’re Not Married To This Job

, , , , , , , , | Working | January 30, 2023

Over a decade ago, when I was just out of university, I had one of my first jobs as a designer and retoucher at a photo studio. It was a tiny place where [Boss] was the owner, photographer, QA, Art Director, Alpha, and Omega.

His main clientele were newlyweds, and when he got too bored or overwhelmed with the number of people wanting photoshoots and albums, he hired first a [Secretary], and then me, as a designer.

My job was to go through a few thousand photos per wedding, choose a few hundred good ones, retouch all of the people in those photos, select twenty to fifty of the best photos of the newlyweds, and design a wedding album with their best photos creatively combined into something decent with a general theme.

There were many oddities with my boss being an old, conservative, non-tech-savvy guy, though I will be telling only the last story. Just for a general idea of what kind of man he was, his favourite joke was to buy me and [Secretary] lunch which had lamb brains as the main ingredient. Because it wouldn’t hurt two girls to have more brains, of course.

It was another Monday after another wedding, after roughly nine months of me being unofficially employed there. I got the flash drive with approximately two-thousand photos.

Boss: “[Husband] specifically said that his mum needs to be beautiful in the photos. Go through all the photos and make her look young; she’s the old cow in the leopard print dress.”

I was already annoyed with his attitude, but what could I do? He was the boss. I opened the photos and quickly found the mum in question. She was a regular lady in her sixties who looked normal for her age.

Me: *To [Boss]* “Making her look young would make her a different person. I think the best approach would be to do the normal amount of retouching, with removing some of the wrinkles and skin imperfections, but not going too far or it would look unnatural. Let’s make her a happy old lady, not a blow-up doll.”

[Boss] was immediately annoyed, condescending and talking to me as if I was an idiot.

Boss: “Did you hear what I told you? I specifically said that [Husband] wants his dear mommy to look young. So, you will make her look not a day over forty-five and that is it, are we clear? Do you hear and understand me?”

I shrugged and went back to my PC to absolutely butcher that woman’s face to the point of next to no wrinkles, a thinner face, no skin pigmentation, and other atrocities. It took me twice as long to go through that wedding, since normally even the bride and groom don’t get THAT much editing. When I was done, the boss approved the set and told me to proceed with the wedding album, which was nothing special.

Fast forward two weeks, after the album and the CD of additional photos were delivered to the clients. An angry man stormed into the office, past me, and into the room where [Boss] was. After some muffled shouting, he left, and [Boss] came up to me.

Boss: “[Husband] was very unhappy with what you did to the photos of his mum.”

My thoughts were somewhere between “I told you so” and “No s***”, but I just nodded.

Next Monday was my payday. I was not officially employed (yes, super illegal, but it was extremely common back in that day back in that area for people of my age), so I was receiving my salary in cash. I got my money, and I was $50 short. I shrugged it off, since sometimes [Boss] didn’t have enough cash and paid what he had on hand, to add the remaining amount the next day.

Tuesday came and went, and on Wednesday, I went to ask him when I was going to get the rest of my paycheck. It was not an insignificant amount for me.

Boss: “You are not getting more; you don’t deserve it. You mangled that poor lady in all the photos, I had to refund him for the retouching and give him unedited photos. You have ruined their wedding!”

I silently went back to my PC, unplugged the mouse and headphones that I brought from home, and walked out, my only two words to him being “I quit”. He followed me, trying to shame me.

Boss: “People don’t just leave like this! You have a job to do! There’s an unfinished pack of photos to retouch… You have responsibilities! Decent people don’t do this. And what about two weeks’ notice?!”

Well, I was never employed there, so there was literally no way he could make me do anything else.

A month later, I was in a different city, studying in a different industry, with an entry salary three times higher than my previous one. I never heard a word about that guy and his business again. Good timing, good riddance!

A Sad Reflection On Common Intelligence

, , , | Right | November 30, 2022

I am working in my boyfriend’s store. He’s a freelance photographer and sells camera equipment and prints. He also takes photos for visas and IDs.

This morning, a nice gentleman in his forties walks in.

Customer: “Can you take an ID photo?”

I lead him into the studio where there’s a chair for him in the centre, with a background and lights all around. There’s a bit of a wait, so I tell him he can use the mirror first (some customers want to check themselves out before the photo) and then take a seat.

He goes over to the mirror by the customer bathroom (no lights, no background, no chair) and stands there looking into it, focusing. I shrug and leave him to it. Maybe he’s doing some sort of meditation?

I go back to the office and fetch my boyfriend, and we wait another five minutes for this man staring deeply into the mirror.

Finally, I ask if he’s ready and he looks at me, confused.

Customer: “There wasn’t a flash or a beep… How do you know I’m done?”

He thought the mirror was a camera.

She Definitely Won’t Be Cast As A Good Client

, , , | Right | November 17, 2022

I’m a portrait photographer. Two college girls asked me to do a very quick session with them so they would have headshots for an audition. It was a bit of a rush, but I managed to schedule them, and we did the shoot a week before they needed them.

The photos were uploaded on Tuesday so they would have plenty of time to choose a photo to print. They just needed to tell me which un-watermarked photos to send them. The first girl picked out her choice the next day.

Me: “When is your friend going to come in?”

Client: “She’s a really bad texter. I’ll get back to you when I hear something.”

I didn’t hear from either of them until Friday. After a few failed attempts to contact the “bad texter,” I wrote her friend.

Me: “Doesn’t your friend need her photo tomorrow?”

Client: “I’ll ask her when I see her.”

The day of the audition came and went. I asked the one I could contact what her friend did for a headshot. It turns out that her friend just printed a photo with a watermark. How professional of her.

It’s Hard To Picture Your Day Getting Any Brighter

, , , | Learning | October 26, 2022

I am getting a business degree, and part of my assignment for my business communication class is that I need a headshot so that we can bring it to a resume-building workshop.

I am having a particularly hard day, but I still put on a brave face to get my photo taken.

I am not very photogenic, and the guy is getting nervous. I am getting nervous, too, and it’s a little hard to pull a genuine smile at that point.

The guy taking the photo says under his breath:

Photographer: “Are you even happy?”

I ended up picking the first picture, which was the LEAST terrible. Ouch.