Unfiltered Story #156817

, , | Unfiltered | July 1, 2019

*note: I get this question almost every day.*

Customer: “How long does the 1 hour service take?”

You Look Like Living Death

, , , , , | Working | June 10, 2019

(I am a woman in my 30s, picking up a framed photo of the extended family.)

Store Employee: “Nice picture! Is it for a family party?”

Me: “Yes, actually! It’s the great grandfather’s 90th birthday.”

Store Employee: “Those are some good genes!”

Me: “They sure are! He is actually my husband’s grandfather, though.”

Store Employee: “So, he’ll be the one to bury you, then.”

Me: *confused pause* “I… guess… so?”

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Not A Photo Perfect Finish

, , , , | Right | September 20, 2018

(My coworker and I are behind our counter working on photo orders when a customer comes up to our registers. He’s looking at the mats on our counter which explain the prices of photos. I go over to help.)

Me: “Hi. Anything I can help you with?”

Customer: “Wow! You were quick! I was interested in getting my passport photo done.”

(I’m not sure what the price is, either, since I’m newer to this department, though not new to the store, so I’m searching the mats for the price. Unable to find it, I call my coworker over.)

Me: *to coworker* “Hey, do you know the price of passport photos?”

Coworker: “Hmm, I thought it was $6.00.” *searches the mat* “That’s weird; it’s not on here. They must have left it off when they gave us new ones. Let me scan a UPC… All right, it’s $8.”

Customer: “Did your wages increase when they raised the price? Haha!”

Coworker: “Uh… Not really. Were you interested in getting a passport photo done?”

Customer: “Yep!”

Coworker: “Okay.” *to me* “Let me show you how it’s done!”

(I’ve seen her do this once before, but we don’t get many orders for it, so she shows me the ropes and we print out his photo. Later, he comes back to pick it up.)

Customer: *looking at picture* “I see she chose the one that wasn’t smiling!” *laughs*

Me: “Oh, yeah… All passport photos have to have no facial expression, so it was the most neutral.”

(All of his photos except one had him smiling, despite my coworker asking him to not smile and to be neutral.)

Customer: “I didn’t know that! So, if I don’t like this photo, what do you do?”

Me: “Well, unfortunately, the policy is that we can only fix photos, not return them. So if there’s any issues with your print, we will redo them for you!”

Customer: “Okay! No problem!”

(He leaves. Then an hour later, I get a call from the customer service desk:)

Me: “Hello, electronics, what can I do for you?”

Coworker #2: “Hey! There’s a man here who got his passport photo taken and he wants to return it. I know we can’t; I just want to know what to do.”

Me: “Why does he want to return it?”

Coworker #2: *to customer… I can hear him in the background* “So what was wrong with the photo?”

Customer: “Yeah, I’m not wearing the right color shirt, my face looks weird, and my hair isn’t right.”

Me: *to coworker* “We can fix it for him; just let him know he can come in anytime to get it redone.”

Coworker #2: “Okay, no problem!”

(He ended up coming in the next day and tried to take both home with him, instead of giving me the bad one back.)

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Cents-less Prints-iples

, , , , , | Right | December 14, 2017

Customer: “I’d like to pick up my printed photos.”

Me: “Sure.”

Customer: “Thank you.”

(Another customer requests their photos while the lady begins scribbling on the envelope. After helping the customer I offer to help the lady.)

Me: “Was there anything else I could help you with?”

Customer: “Yes, I wanted to know what the price per print was.”

Me: “Oh, looks like you ordered 4×6 prints, so the price is 32 cents per print.”

Customer: “Yes, but she said she’d make it 25 cents per photo.”

Me: “All right, once I help this customer, I’ll get the calculator to help you.”

(After taking the other customer’s photo, I return with the calculator.)

Me: “All right, it looks like the $3 discount covered one set of the prints, leaving your total, before tax, at $12.54 for 49 prints.”

(Customer punches numbers into the calculator.)

Customer: “But this says 29 cents per print.”

Me: *after reviewing the calculations* “Oh, you divided the full cost of the order before applying the discount.”

Customer: “No, let me show you.”

(The customer carries out calculation again and shows that her total should be $13.07 after tax, then calculates without the discount applied to the total.)

Customer: “See!”

Me: “I’m sorry, but it looks like the discount was applied; the total you were charged after tax was $13.07, which is only slightly above the 25 cents per print promised.”

Customer: “But I was charged 29 cents per photo! This is why I stopped coming here years ago. You people can’t even spare a cent to be generous.”

(Choosing to give up explaining, I allowed her to leave after a short apology to her. While taking a passport photograph for the next customer, I thought about how obsessive one must be to concern themselves about a single dollar’s difference, if we had actually neglected to apply the discount.)

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If The Shirt Fits…

, , | Right | June 27, 2017

(I work in a shop that lets customers print photos using self-service kiosks, but we are there to help customers who may need it. A young girl of around 13 to14 years of age is uploading photos from her phone to print out. I ask her if she needs any help, but she declines. A short while later her order receipt prints out behind the counter, which tells me she’s ordered her prints on the one-hour service. However, she’s still standing at the kiosk, obviously waiting for her photos to print.)

Me: “Are you uploading any more photos or have you finished?”

Customer: “Oh! Oh, I’ve finished.”

Me: “Okay, you’ve put those through on the hour service so you can collect them at 2:30.”

Customer: *stares blankly at me*

Me: *stares back*

Customer: “So… they’re going to take an hour?”

Me: “Yeah, you put them through on the hour service.”

Customer: “Oh… do you need me to pay?”

Me: “Yes, please!”

(She pays, and then stares at me again.)

Customer: “So they’re definitely going to be an hour?”

Me: “Yes, they’ll be ready at 2:30! Thanks!”

(She stared at me for a few seconds longer, and then finally left. The best part? She was wearing a t-shirt that had “IDIOT” written on it.)

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