Should Have Read The Fine Print(er)

, | MI, USA | Right | July 8, 2016

(I just get into work to find out our main printer is down again. It breaks about three times a week. Our backup printer is three times slower than our main but it works just fine.)

Customer: “How long will my pictures take?”

Me: “Unfortunately we’re on our backup printer, but I’d still say 15 – 20 minutes.”

(Our policy is a 15 minute guarantee for 120 pictures. But the guarantee is void if our main printer is down.)

Customer: “I can’t believe this! Every time I get pictures your printer is down! I asked him—“ *pointing to my coworker* “—if everything was working right today! He said yes!”

(Coworker overhears and steps in.)

Coworker: “You asked me if the computers were working fine, and they are. The printer just went down about 10 minutes ago.”

Customer: “I just can’t believe this!”

(A few minutes later my manager walks up.)

Manager: “That customer just complained to me at the service desk about our printer being down. I’m giving her 20% off her order.”

Me: “Okay.” *filling out our discount sheet* “So should I put for the reason for the discount that ‘the customer was whiny’?”

Manager: “Haha! No, don’t.”

A Real Crappy Photoshop Job

| Las Vegas, NV, USA | Right | January 2, 2015

Customer: “Can you remove this person—” *indicates one child right in the middle of a family photo* “—from this photo? Oh, and be careful, there was a dog taking a fat s*** behind him. If you can see it, remove it, too.”

Asking Out Is Out Of Bounds

| Baton Rouge, LA, USA | Romantic | August 18, 2014

(The photo processing shop where I work has one regular customer, a 40-ish something man, known for being lewd and harassing female employees, so much so that none of the other females would help him. I am the only one who will deal with him because I’m typically pretty laid back and hard to upset.)

Me: “Hey, [Regular], how are you today?”

Regular: “Fine now that I get to see your pretty little face.”

Me: “Mhm. Here are your prints.”

Regular: “When are you going to let me take you out for a nice dinner? I can make it worth your while.”

Me: “You’re married. I’m not interested.”

(Usually my directness makes him back off. Not this day.)

Regular: “C’mon, baby. You know I wouldn’t kick you outta bed unless you wanted to f*** on the floor.”

Me:That’s it! I’m done waiting on you, as is every other woman here!”

(I promptly went to a male manager, told him what happened, and said I refused to work with that customer ever again. It was just the last straw for me. The owner, an “old-fashioned” man, wasn’t going to kick a regular customer, who brought a lot of business, out of the store for “just asking out some girls” but it was understood after that day, that NO female would ever wait on him again. I should also add that he is married to a very lovely, sweet woman and they have a couple of kids. I always wondered how she could be with such a prick. Or how I could work for a bunch of male chauvinists.)

The Price Of Not Listening

| Yorkshire, England, UK | Right | August 1, 2014

(I am working in a busy photo booth on a Saturday. A lady waves me over because she is struggling to use the photo machines.)

Customer: “Hey, help me. This machine is saying that you can’t print out my photos for me.”

(I check the machine. The limit for our one-hour printing service is 200 prints. If customers need more than 200, they have to choose the 24 hour service. However, I decide to be helpful.)

Me: “Okay, the reason it won’t work for the one hour service is that you’re asking for 212 prints. That isn’t usually allowed, but since there’s no other pictures for me to print, I’ll put the order through. However, it will cost a lot more to get them all printed within the hour. Are you sure you don’t want to come back tomorrow?”

Customer: “Yes, yes, I need them today.”

Me: “That’s fine, but it will be almost twice the price—”

Customer: “YES, that’s fine. I need them today!”

(I process the order and she leaves. An hour later she returns for her pictures.)

Me: “Here are your prints. Your total is [total].”

Customer: “What? No it isn’t! That’s far more than I expected! It’s double the price! Why is it so expensive?”

Me: *sighing inwardly* “The prints cost more if you select the one hour service.”

Customer: “Well, nobody told me that. You should have told me it would cost more! This is ridiculous. I’m NEVER coming here AGAIN!”

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A Photo Perfect Finish

, | Sydney, NSW, Australia | Right | July 11, 2014

(I work in the photo processing department of a large retailer. A customer comes in and starts thumbing through the 2×2″ square frames suitable for passport photos, etc. displayed on the processing counter.)

Customer: *abruptly* “Excuse me, can you print photos at this size?”

Me: “I’m sorry, but the smallest square size the printer will allow us to produce is 5×5″ – that paper is the smallest paper we have available.”

Customer: “Well, what good is that? This is ridiculous.”

Me: “Excuse me?”

Customer: “It’s disgusting; this is false and misleading advertising! How dare you stock a product if you won’t stock the supplementary parts!”

Me: “Using that same flawed logic, ma’am, you could argue that it’s false and misleading advertising insofar as we stock baby car-seats, but not cars – or babies!”

(Customer blinked, stared blankly, and then stormed off.)

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