You’ve Been Face-Booked

, , , | Working | September 18, 2017

(I have gone into my mobile network’s store about an issue with my phone. The woman serving me has asked to look at it. She has had it for about a minute when:)

Me: “Why are you on my Facebook?”

Employee: *not taking her eyes off my phone screen* “I’m not, sir. Why would you suggest such thing?”

Me: “I can see my dog reflecting in your glasses. It’s my current profile picture.”

(The woman freezes and quickly hands my phone back.)

Employee: “Is there anything else I can help you with today?”

Me: “Getting me your manager?”

Not Smart Enough For A Smart Phone

, , , , | Right | September 13, 2017

(A customer enters our store. She has been here before on multiple occasions to inquire about phones and plans. She doesn’t have an account with our company yet.)

Customer: “Hi, I have come back to try to purchase a phone and plan, once again.”

Me: “Okay, what kind of phone were you looking to get?”

Customer: “I don’t know. The [Brand] one that’s easy to use.”

(We sell a lot of the mini-version of a particular phone, as starter smartphones for the older customers.)

Me: “The [Starter Phone]? Sure, what did you need in your plan?”

Customer: “I don’t know.”

Me: “Okay, well, do you talk a lot on your phone?”

Customer: “I don’t know.”

Me: “Well, how much do you think you talk on the phone? On average.”

Customer: “I don’t know! How would I know?! You tell me how much I talk on the phone!”

Me: “I have no way of knowing how much you talk on your phone, as I am not you.”

Customer: “Well, I don’t know how much I talk.”

Me: “Well, do you text or need access to internet?”

Customer: “I don’t know.”

(At this point, I’m just fed up and I give her two options for plans and ask her which one she thinks would suit her needs better.)

Customer: “This is too difficult! I just wanted to come in, get a phone with a plan and that’s it. You are giving me too many options! Just forget it” *stomps out in a huff*

Not So Smart In The Age Before Smartphones

| TN, USA | Right | August 25, 2016

(My phone is on a two-year contract, and about three months before my upgrade is available, my phone starts to malfunction. Though my hopes aren’t high for fixing the phone or getting my upgrade early, I visit the local Phone Company store to figure out my options. While I’m there, I overhear a conversation between another customer and representative.)

Customer: “So you’re saying that your service is terrible? You won’t help me?”

Employee: “That’s not what I’m saying at all, sir. Your cell phone is so old that I’ve honestly never seen it before, so unfortunately, it’s going to have some problems getting service in some places. If you aren’t near any towers, sometimes the signal gets weaker–”

Customer: “It’s because your store is too far away from my house!”

Employee: “Uh. No, sir. It’s not a matter of distance from the [Phone Company] store. It’s the distance from a [Phone Company] tower. If you let me know where you’re having trouble getting service, I can call someone and have them visit the area to check the signal–”

Customer: “So you’re not going to help me?”

Employee: “I AM trying to help you, sir. The problem is that we have a lot of variables here. It’s possible the reason you’re not getting service in that area is because there’s no tower nearby, or it could be because your phone is old—”

Customer: “Fine! If you’re not going to help me, maybe I’ll just swap to [Competitor]!”

(The customer leaves, and while the representative tries to shrug it off, I approach him.)

Me: “That guy was a d***!”

Employee: *heartfelt* “THANK you!”

(The representative proceeded to call me his “new best friend” in front of the other employees. Thanks to some creative problem-solving on his part, I managed to walk out of the store with a nicer, newer phone than the one I had, without having to pay a penny! Just goes to show that a little empathy can go a long way.)