Unfiltered Story #122095

, , | Unfiltered | September 24, 2018

I work in a kitchen and bath showroom. A man was purchasing a toilet from me.

Customer: “How long til it gets here if I order it?”

Me: “These toilets we carry in stock. They are the low-flow tanks that-”

Customer: “Low flow? No thanks. I am not a hippie.”

Me: “Oh, well, than it would take about a week to arrive. There will be a freight charge from the manufacturer on that order.”

Customer: “Why are you charging me freight?”

Me: “We don’t. The maker of the toilet does.”

Customer: “Then why don’t you pay the freight?”

Me: “Because the freight is for your order, sir. Just like when you get something sent to you from Amazon or-”

Customer: “I don’t want to pay freight.”

Me: “Well, then, we have the low flows in stock. They save water and work just as well. I have these exact ones in my house.”

Customer: “No. I already told you no.”

Me: “Well, the one you want needs to be ordered, sir. There is no way around it, I am afraid, unless you want to put in on a shipment truck. That would take over a month.”

Customer: “But that is freight-free?”

Me: “Yes, sir, but it will take 6 weeks.”

Customer: “That is fine. Do it.”

Me: ‘Are you sure? That is over a month of wait time.”

Customer: “I am sure. Do it.”

-I order what he wants with the main shipment we get each month and a half-

One week later:

Customer (on the phone): “Where is my order?”

Me: “Sir, it’s only been a week. On your receipt, you can see the receiving date is still about 5 weeks out.”

Customer: “What do you mean?”

Me: “….we agreed to put the order on the main truck so you wouldn’t have to pay freight charges.”

Customer: “Oh” *hangs up the phone.

-Two weeks later-

Customer: “This is ridiculous. It’s been over a month.”

Me: “Sir, it’s been two weeks since the order was put into my system. You still have four weeks out from the date on your receipt.”

Customer: “I want it now!”

Me: “Well, I still have the other toilets in stock, but I understand that you do not wish to have the water-saving ones. However, this is a shipment truck from the manufacturer. I have no control over it.”

Customer: “This is your fault!”  *hangs up the phone*

Four weeks later:

Customer: “Where is my order?”

Me: “Sir, it’s still 2 weeks out.”

Customer: “I don’t understand why this is taking so long.”

Me: “Sir, you agreed to put it on the main truck to avoid a freight charge.”

Customer: “Order me a new one!”

Me: “I will have to charge you freight, sir.”

Customer: “No, you should pay for it!”

Me: “Sir, I cannot do that.”

Customer: “But you owe it to me for making me wait!”

Me: “Sir, this is fully explained on your receipt, with your signature on my copy, and it was explained at the time. It is two weeks out at this time.”

Customer: “I want to speak to your manager!”

My manager told him the exact thing.

He cancelled his order after all of that. I am still confused.

A Customer And Staff Stand United – Ironically

, , , , | Right | September 7, 2018

(I am flying from Phoenix to Houston. I tend to get upgrades, partly because I am a frequent flyer. I am called up to the podium as my upgrade had been cleared for the flight, and given my new boarding pass. I know the gate staff quite well, and love to talk with them. An impatient passenger approaches.)

Impatient Passenger: “I need to get on this flight, and you will upgrade me.”

Gate Agent: “May I see your boarding pass?”

Impatient Passenger: “You haven’t printed it yet.”

Gate Agent: “In order to clear security, you need it. Do you have that paper you went through the checkpoint with?”

Impatient Passenger: “I threw it out. Look my name up. You’ve got a computer.”

Gate Agent: “One second, please.”

(I step back, watching the story unfold further:)

Gate Agent: “Okay, it looks like you’ve got a seat; 27E in economy. It’s the last seat on the flight I’m afraid.”

Impatient Passenger: “Listen, a**-hole. I’m a Gold OnePass member. I demand you give me my upgrade right now. I know [Airline Owner], we have lunch together frequently, and I will call him and have you fired for not treating me right. Now god-d*** it, give me my f****** upgrade to first class.”

(I step in.)

Me: “Sir, first class isn’t just a cabin on a plane or an upgraded seat. It’s a state of mind and a level of courtesy. If you don’t like the service by the good people of [Airline], please go fly [Airline that has a recent reputation of violently removing passengers from their planes]. I’m quite sure they’d give you the level of service you surely deserve.”

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Kindness To The Homeless Starts At Home

, , , , , , | Hopeless | August 19, 2018

This happened a few hours ago and I’m still smiling. I had just finished all my back-to-school shopping for college, and to celebrate, my grandma and I went to go eat at a pizza buffet. We’d been there before. It’s good. The people are nice. The manager is so sweet. You know, all around, a very good environment.

Today, there was a homeless man outside. My grandma gave him a couple dollars and we went inside. Shortly after sitting down to eat, we saw him come inside and sit down, having water but nothing else. Keep in mind that I live in Arizona and the high was 105 today. So, you know, hot.

I was already planning on giving five dollars to him on the way out — here, the pizza buffet is less than $7, so with the $2 my grandma gave him, plus tax, he would be fine — so he could have a bite to eat. Before I could do that, however, a girl came over and brought the man a plate of food and soup.

It didn’t stop there.

She brought him another plate, talking to him the entire time. Then, she also brought him a cup of soda. She was speaking a little louder now so I could hear what she was saying; she kept telling him he could get up and get more food.

This girl was maybe ten at the oldest, and she was being so kind to him. When I saw her go back to the counter, I saw her talking to the manager and it clicked in my mind: they looked a lot alike. The manager told her daughter to make sure the man had something to eat — enough to fill him up.

I see news stories about how the next generation is and sometimes it’s negative, and very hopeless. However, this little girl and her mother were so nice to not only let a homeless person stay inside their restaurant to escape the heat, but then make sure he was able to have some food. Seeing that warmed my heart.

If we have more people like those two leading our future generation, the world will be such a better place. If you’re reading this, either the manager or the daughter, thank you for restoring my faith in humanity. Cheers to you, and I hope you’re rewarded for your caring acts.

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I’m Glutenarian

, , , , , , | Working | August 17, 2018

(As someone with Celiac disease, I always have to mention my gluten allergy at restaurants. Most places have excellent training when it comes to allergens. I’m in an ice cream shop.)

Me: “Can I get a small cone? I also need it gluten-free for an allergy.”

Employee: “Sure, no problem. Would you like a waffle cone with that?”

Me: “No… I have a gluten allergy.”

Employee: “Oh, well, I don’t know the community.”

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Refund Of Limitations

, , , , | Right | August 9, 2018

(I am working the customer service desk on a slow night at a popular baby store.)

Me: “Hi! Welcome to [Baby Store]! Do you need help finding anything today?”

Customer: “Yes, I’d like to return this.”

(The customer brings around a baby swing.)

Me: “I don’t recall seeing this product on our floor. Let me see if it came from us.”

(I scan it and it says the UPC is not found.)

Me: “Sorry, ma’am, it looks like this didn’t come from us.”

Customer: “Well, this is your shipping label, and I need to return this.”

Me: “Okay. When was it purchased and do you have a receipt?”

Customer: “No, I don’t have a receipt! I purchased it seven years ago, and need to return it.”

Me: “Unfortunately, ma’am, this product has been out of our computer system for so long that it doesn’t recognize the UPC as an item from our store. Your best bet would be selling it on eBay to at least get some money out of it.”

Customer: “This is ridiculous! I would like to speak to your manager.”

(I call my manager up, and she tells her the exact same thing I did. The lady grabs her swing and swears she’s never coming back. The look on my manager’s face is priceless.)

Manager: “She kept that thing for seven years and thought she could just return it? Some people.”

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