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Lost His Ability To Think As Well As See

, , , , | Right | January 27, 2020

(I work in the call center for an online contact-lens seller. A gentleman calls in upset that he has ripped his last pair of lenses. I help him place an order for a new box. Everything is going fine until we get towards the end of the call.)

Me: “Okay, sir, how did you want your lenses shipped? We offer free shipping via USPS which usually takes five to seven business days, or you can have them shipped next-day via [Shipping Company] for $19.95. Please be advised that since it’s Saturday, though, your order wouldn’t ship until Monday, so the earliest you’d receive them is Tuesday.”

Caller: “No, I need them now.”

Me: “Oh, I’m sorry for the miscommunication, sir, but our distribution center is not open on Saturday, so the earliest I can get them to you is Tuesday.”

Caller: “But I need them now! You will get them to me now! I need them to see; bring them to me.” 

Me: “Sir, we are in a different state than you. I am unable to bring you lenses.”

Caller: “I know that! You need to fax or email me my lenses immediately!”

Me: “You want me to email you your contact lenses?”

Caller: “Yes! Or fax! I need them now! If you can’t do it, I’ll find someplace that can.”

Me: “I’m sorry, sir, I can’t do that.”

Caller: *click*

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Acting Out Runs In The Family

, , , , , | Right | August 17, 2019

(I am a patron eating breakfast, and I see a large man with a very young child. The man is sucked into his phone, completely ignoring the child, except to hush him when he seeks some attention. This goes on for half an hour; the child is fairly well-behaved but clearly bored out of his mind. Near the end of this time, the child gets more rambunctious and the man starts pushing him in addition to hushing him. Before I leave, I walk over.)

Me: “Excuse me, sir, just a slight tip; if you’d pay some attention to him rather than playing with your phone, he might act out less, and you might not feel it’s necessary to lay your hands on him.”

Man: “And who the h*** are you? I raised six kids before; I think I know more about parenting than you! You should just shut your mouth, and please don’t ever go up to people at a restaurant like this; it’s rude.”

Me: “And I’m certain that at least the ones who you raised before you had a smartphone are probably model citizens like you, and think that violence or neglect towards their children is okay, but calling others out on unacceptable behaviour isn’t. Sir.”

Man: “I’ve got half a mind to kick your a** right now!”

Me: “Do you really think that’s an appropriate example to set for your son, sir?”

(He starts getting redder and sputtering so I decide I should make an exit.)

Me: “But you’re right about one thing; it really isn’t my business how poorly you raise your child. Have a nice day.”

(On the way out, my waitress stopped me to thank me for speaking to him. She had entertained the little boy some and he reacted very nicely to her, but she was frustrated by the father ignoring him, as well.)

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Being The Change You Want To See In The World

, , , , , , | Right | July 23, 2019

I am the bad customer, though unintentionally.

We went to our favorite sushi restaurant and it was packed. One waiter was running around, taking care of everyone, and doing his best. We could tell he was a good waiter but a bit flustered.

I did not receive one of our rolls we ordered, but we were stuffed by that point anyway, so we told him it was fine and he took it off our tab. We paid him in cash and he said he’d be right back with our change, but we told him to keep the change, tipped the sushi guy, and left happy.

I got home and realized I had too much money left — I knew how much I started with — and realized I had paid for our food, tipped the sushi guy, and stiffed the waiter! I immediately drove back, explained what had happened, and apologized. He was very gracious and said, “Well, drinks were a little slow, and I did miss one of your rolls.”

I told him he did a great job and that I was embarrassed that I had forgotten his tip, and gave him a few extra bucks. He held out his hand for a shake and thanked me for returning. I redeemed myself, but what a dummy! I am still cringing at my “keep the change,” remark as, at that point, it was literally just some change, about 11 cents. Ouch.

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A Towering Problem

, , , , , | Right | July 2, 2019

(I work for a television station. On rare occasions, we have to go off the air to repair our tower. It happens less than once per year. We’ve been off the air for an hour when the phone rings.)

Me: “[Channel Station], how may I direct your call?”

Viewer: “Did you know that you’re off the air right now?”

Me: “Yes, we have a crew on our tower right now to make repairs. The power is cut while they’re on the tower. We should be back on the air in an hour or two.”

Viewer: “But I’m missing my show.”

Me: “We’re working to get back on the air. Shouldn’t be much longer.”

Viewer: “Why can’t they work at night?”

Me: “They need to see what they’re working on.”

Viewer: “Why can’t they use flashlights?”

Me: “It’s not safe to have anyone climb the tower at night.”

Viewer: “Why do you have to turn the power off to make repairs?”

Me: “It’s to prevent our crew from being electrocuted.”

(Silence.)

Me: “Thank you for watching. Do you have any more questions?”

(They hung up.)

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The Mother Of All Bad Cashiers

, , , , , , , | Working | June 21, 2019

(I’m shopping after work at an electronics store. They have convenience items, like cookies, sodas, and various treats along a small aisle by the cash registers. A man and his kid are checking out in front of me.)

Kid: “Daddy! Daddy-daddy-daddy-daaaaddyyyyy! Can I have this? Please?” *puts a bag of cookies on the counter by the register, and addresses the cashier* “I wanna get these cookies, too!”

Dad: “Son, no. Reme—“

Cashier: “OH! I don’t know; you’d better ask your mommy! She mi—“

Kid: “I DON’T HAAAAAAAVE A MOMMY!” *starts wailing*

Dad: “Who? What?” *trying to talk and comfort his son through the crying* “Son, I already told you, we have those cookies at home!” *glares at the cashier and says quietly* “You have some d*** nerve.”

(They rush out of the store, the man consoling his very agitated son, as I bring a cart, a soda, and the same brand of cookies to the register, along with a ticket for a TV in the back.)

Cashier: “Oh, you just like contradicting your husband, don’t you? And what is this?” *holds up my ticket for the TV*

Me: “What? I’m extremely single. I don’t have any husband. And that’s for a TV.”

Cashier: “Oh, so, he won’t be helping out with this today? How can a little girl like you lift such a thing?” *holds up the ticket for the TV*

(Instead of scanning the ticket for the TV, the cashier talks in the most condescending, smarmy manner she can muster about how small and weak I must be, and how a real man would help me lift a TV like that. I’m pretty vexed at this point, and while I may be super skinny, I’m also rather tall so, instead of slouching over the cart I have for the TV, I push the cart aside and stand up to my full height. The cashier stops talking mid-sentence.)

Cashier: *finally scans ticket* “Um… so, how will you be paying for this today?”

Me: “Oh, me? Pay? This?” *going from serious to sarcasm in the next couple sentences* “Oh, I am no longer interested in purchasing those items. They are oh sooooo very hard to lift because I’ve never, ever, ever lifted a single thing ever in my entire life before this! Oh, dear me. Whatever shall I doooo?” *wipes my hand across my forehead, fake coughs, and becomes serious again* “I’d like to speak to your manager now!”

(The manager seemed rather apologetic about her behaviour, saying that they’d gotten several complaints, and even had one customer who was refused service after the cashier had scanned her item with a guy’s items, and told both of them to suck it up, when he realized that he was paying for the random person behind him. I said that while I appreciated his apology and the offer for free delivery and installation of my TV, the fact that the company seemed willing to tolerate this cashier and her antics – particularly the story he mentioned – made my decision for me. I accepted only corporate’s phone number, opting to never shop there again. On my way out, I saw the man come back with his son, who was sleeping in a cart. I gave him the number to corporate and introduced him to the manager I had spoken with. The manager was short-tempered and grumpy towards the man, who returned his entire order and got a refund for that and the cookies he was charged for but never took out of the store.)

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