Stealing Away Their Complaint

, , , , , | Right | October 22, 2018

(I am an assistant at a store. We wear red shirts and jeans or khakis. Typically we only have two to three people on staff per shift. My cashier hands me the phone.)

Customer: “I was just in there. I bought a lot of things, and a young man said he was told by the employees to take my things out to my car for me. He walked out, didn’t put them in my car, and said, ‘Bye, b****,’ and took off with my bags.”

Me: “I am sorry, ma’am, but there is not very much I can help you with. Would you like to file a police report? I might actually be able to pull up the video if you give me the time this happened. I could even burn you a copy to give to the police.”

Customer: “No, I don’t want to file a police report. The man said your employees told him to help me to my car; I need you to fix it.”

Me: “I don’t think I can help you, other than with a DVD of the incident. Was he wearing our uniform? Did you ask the cashier for help? I don’t see how we are at fault. I do apologize that this happened, but there really isn’t much I can do.”

(She continued to repeat herself and ask for someone higher up, so I asked her to call in or come back Monday morning. I got curious, checked the video, and found the man she claimed took her items. I went over and over the video; he bought dog food and toilet paper bagged in two separate bags. He did pick up two of her bags, but he also did take them to her car, and as I saw him leave he only had his two bags. Not sure if she was trying to scam us or genuinely believed the bags in his hands were hers.)

Wi-Fi And Ice Cream And Cancer, Oh My!

, , , , | Right | October 5, 2018

(I work in a movie theater. It’s about an hour after we’ve closed. Movies are still playing and getting out, but the concession stand can’t sell anything as none of our POS systems are open and everything is locked. We’re still in the stand closing stuff when a guest comes to me.)

Guest: “Hey, what’s your guys’ Wi-Fi password?”

Me: “We actually don’t have Wi-Fi; it might actually be from next door.”

Guest: “Oh, okay.” *pulls out his wallet* “Can I buy ice cream?”

Me: “Unfortunately, we’re closed, so I can’t sell you anything.”

Guest: “But can I buy ice cream?”

Me: “No. Like I said, we are closed; none of our POS stations are open.”

Guest: “Can I give you five dollars and get ice cream?”

Me: “No, sir, I can’t sell you anything.”

Guest: “How much is your ice cream?”

Me: “It’s [price].”

Guest: “Can I give you five dollars and get ice cream?”

Me: “The concession stand is closed. None of our POS stations are open, and there is no money in the registers, so I would be unable to give you your change back.”

Guest: “I don’t care if I get my change back!”

(I go over to the fridge holding the ice cream and shake the padlock.)

Me: “Sorry, man.”

Guest: *very fake cough* “Would you say that to someone dying of cancer?”

Me: *observing he looks VERY healthy* “Sorry.”

Guest: “I’m going to post on Facebook!”

Me: “That’s fine.”

(My manager comes over because she told me told me I could go home two minutes ago.)

Manager: “Hey.”

Guest: “Could I get ice cream?”

Manager: “We’re closed.”

Guest: “Oh… Okay.” *leaves*

(I still don’t entirely understand why it took two minutes and a manager saying the exact same thing for him to finally understand what I said in the first place.)

Unfiltered Story #122095

, , | Unfiltered | September 24, 2018

I work in a kitchen and bath showroom. A man was purchasing a toilet from me.

Customer: “How long til it gets here if I order it?”

Me: “These toilets we carry in stock. They are the low-flow tanks that-”

Customer: “Low flow? No thanks. I am not a hippie.”

Me: “Oh, well, than it would take about a week to arrive. There will be a freight charge from the manufacturer on that order.”

Customer: “Why are you charging me freight?”

Me: “We don’t. The maker of the toilet does.”

Customer: “Then why don’t you pay the freight?”

Me: “Because the freight is for your order, sir. Just like when you get something sent to you from Amazon or-”

Customer: “I don’t want to pay freight.”

Me: “Well, then, we have the low flows in stock. They save water and work just as well. I have these exact ones in my house.”

Customer: “No. I already told you no.”

Me: “Well, the one you want needs to be ordered, sir. There is no way around it, I am afraid, unless you want to put in on a shipment truck. That would take over a month.”

Customer: “But that is freight-free?”

Me: “Yes, sir, but it will take 6 weeks.”

Customer: “That is fine. Do it.”

Me: ‘Are you sure? That is over a month of wait time.”

Customer: “I am sure. Do it.”

-I order what he wants with the main shipment we get each month and a half-

One week later:

Customer (on the phone): “Where is my order?”

Me: “Sir, it’s only been a week. On your receipt, you can see the receiving date is still about 5 weeks out.”

Customer: “What do you mean?”

Me: “….we agreed to put the order on the main truck so you wouldn’t have to pay freight charges.”

Customer: “Oh” *hangs up the phone.

-Two weeks later-

Customer: “This is ridiculous. It’s been over a month.”

Me: “Sir, it’s been two weeks since the order was put into my system. You still have four weeks out from the date on your receipt.”

Customer: “I want it now!”

Me: “Well, I still have the other toilets in stock, but I understand that you do not wish to have the water-saving ones. However, this is a shipment truck from the manufacturer. I have no control over it.”

Customer: “This is your fault!”  *hangs up the phone*

Four weeks later:

Customer: “Where is my order?”

Me: “Sir, it’s still 2 weeks out.”

Customer: “I don’t understand why this is taking so long.”

Me: “Sir, you agreed to put it on the main truck to avoid a freight charge.”

Customer: “Order me a new one!”

Me: “I will have to charge you freight, sir.”

Customer: “No, you should pay for it!”

Me: “Sir, I cannot do that.”

Customer: “But you owe it to me for making me wait!”

Me: “Sir, this is fully explained on your receipt, with your signature on my copy, and it was explained at the time. It is two weeks out at this time.”

Customer: “I want to speak to your manager!”

My manager told him the exact thing.

He cancelled his order after all of that. I am still confused.

A Customer And Staff Stand United – Ironically

, , , , | Right | September 7, 2018

(I am flying from Phoenix to Houston. I tend to get upgrades, partly because I am a frequent flyer. I am called up to the podium as my upgrade had been cleared for the flight, and given my new boarding pass. I know the gate staff quite well, and love to talk with them. An impatient passenger approaches.)

Impatient Passenger: “I need to get on this flight, and you will upgrade me.”

Gate Agent: “May I see your boarding pass?”

Impatient Passenger: “You haven’t printed it yet.”

Gate Agent: “In order to clear security, you need it. Do you have that paper you went through the checkpoint with?”

Impatient Passenger: “I threw it out. Look my name up. You’ve got a computer.”

Gate Agent: “One second, please.”

(I step back, watching the story unfold further:)

Gate Agent: “Okay, it looks like you’ve got a seat; 27E in economy. It’s the last seat on the flight I’m afraid.”

Impatient Passenger: “Listen, a**-hole. I’m a Gold OnePass member. I demand you give me my upgrade right now. I know [Airline Owner], we have lunch together frequently, and I will call him and have you fired for not treating me right. Now god-d*** it, give me my f****** upgrade to first class.”

(I step in.)

Me: “Sir, first class isn’t just a cabin on a plane or an upgraded seat. It’s a state of mind and a level of courtesy. If you don’t like the service by the good people of [Airline], please go fly [Airline that has a recent reputation of violently removing passengers from their planes]. I’m quite sure they’d give you the level of service you surely deserve.”

Kindness To The Homeless Starts At Home

, , , , , , | Hopeless | August 19, 2018

This happened a few hours ago and I’m still smiling. I had just finished all my back-to-school shopping for college, and to celebrate, my grandma and I went to go eat at a pizza buffet. We’d been there before. It’s good. The people are nice. The manager is so sweet. You know, all around, a very good environment.

Today, there was a homeless man outside. My grandma gave him a couple dollars and we went inside. Shortly after sitting down to eat, we saw him come inside and sit down, having water but nothing else. Keep in mind that I live in Arizona and the high was 105 today. So, you know, hot.

I was already planning on giving five dollars to him on the way out — here, the pizza buffet is less than $7, so with the $2 my grandma gave him, plus tax, he would be fine — so he could have a bite to eat. Before I could do that, however, a girl came over and brought the man a plate of food and soup.

It didn’t stop there.

She brought him another plate, talking to him the entire time. Then, she also brought him a cup of soda. She was speaking a little louder now so I could hear what she was saying; she kept telling him he could get up and get more food.

This girl was maybe ten at the oldest, and she was being so kind to him. When I saw her go back to the counter, I saw her talking to the manager and it clicked in my mind: they looked a lot alike. The manager told her daughter to make sure the man had something to eat — enough to fill him up.

I see news stories about how the next generation is and sometimes it’s negative, and very hopeless. However, this little girl and her mother were so nice to not only let a homeless person stay inside their restaurant to escape the heat, but then make sure he was able to have some food. Seeing that warmed my heart.

If we have more people like those two leading our future generation, the world will be such a better place. If you’re reading this, either the manager or the daughter, thank you for restoring my faith in humanity. Cheers to you, and I hope you’re rewarded for your caring acts.

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