You’re Not In Good Shape

, , , , | Healthy | February 10, 2018

(I am at the dentist’s for a general cleaning, with a hygienist I haven’t been with before. Things are going normally until this happens.)

Hygienist: “Oh, wow. Wow. This is really unusual.”

Me: “Is… Is something wrong?”

Hygienist: “Let me get the dentist. I have never seen this before.”

(By now, I am panicking in the chair a little. The hygienist leaves, then comes back with the dentist, and they both look into my mouth.)

Hygienist: “Look at her uvula. Isn’t it a weird shape? I’ve never seen that before.”

Dentist: “It just has a bit of an indent in the middle.”

Hygienist: “Her uvula looks so weird. I’ve never seen that before.”

Dentist: “All right, [Hygienist], you can go now. I can finish up this cleaning.”

(The dentist told me it was nothing to worry about and barely noticeable, then finished the cleaning without issue. No dentist or hygienist had ever told me I had a weird uvula before.)

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There’s No Making Up From This

, , , , , , | Working | January 16, 2018

(This happens on my birthday when I am at the mall with my best friend, who is a professional makeup artist. We decide to stop a well-known makeup store because I need new foundation and concealer. I also want to try to a new bronzer, and I want my friend’s advice on which shades to choose based on my skin tone. Neither of us have any makeup on, and as soon as we walk into the store, a nearby associate looks us up and down before walking up to us.)

Sales Associate: “Do you girls need help finding anything?”

Me: “Oh, no, thank you! We’re just looking around!”

(The sales associate walks back to the front of the store, and as we walk over to find the foundation, concealer, and bronzer I want to try, I hear the associate whisper to another associate to keep an eye on us because we look suspicious. When we finally find what we are looking for, we notice that the color we need in foundation isn’t on the shelf, so we go over to the group of sales associates, who are chatting in a circle.)

Me: *smiling* “Could someone please help us?”

(The sales associates ignore me and continue their conversation as if they never heard us, so my friend decides to try to get their attention.)

Friend: “Hi. Could someone please check to see if there is a product on the shelf?”

(Finally, after a couple of minutes of these sales associates ignoring us, one finally looks at us and sighs, then breaks away from the group.)

Sales Associate: *very rudely* “What do you ladies need?”

Me: “I was wondering if you could help us; there’s no [Expensive Brand] in the color ‘light’ on the shelves. We were wondering if you could check in the back to see if you had it?”

Sales Associate: “I’m sorry, but if it’s not on the shelf it’s not in the back; we’re out. And besides, that shade is not your color.”

Me: *politely* “I don’t mind if it’s not in my color. Could you still check to make sure?

Sales Associate: “I guess, but I’m telling you: it’s not back there.”

(She looks me up and down before leaving and we stand there for ten minutes waiting for her. When she doesn’t return, we decide to look around, and a couple of minutes later, the sales associate finally walks up to us with the product we want in her hand.)

Sales Associate: “This is our last one. Are you sure you ladies can even afford these products?”

(We stand there in shock, looking at her and not knowing what to say. The associate smirks at us and hands us the foundation, then walks off. Part of me wants to put the product back and walk out without giving them my business, but the other part of me really wants to buy it, since it’s the last one there, so we go to the register. To our luck, we get the same rude associate who helped us on the floor. I silently put the things on the counter and she looks at us in disbelief.)

Sales Associate: “There is no way you’re getting these.”

Me: “Yes, I am. I would like to purchase these, please.”

Sales Associate: “You both know nothing about makeup; these aren’t your shade. You’re too poor to afford these.”

Friend: “I am a professional makeup artist and have been working in the makeup industry for thirty years, so I obviously have more experience than you. Just because we’re not wearing makeup doesn’t mean we can’t afford these items or don’t know anything about it.”

Sales Associate: “I highly doubt that; you’re not buying these items.”

(I am tired of this associate’s attitude, so I finally ask to speak to a manager, and the associate smirks and picks up the phone.)

Sales Associate: *very rudely* “I am sorry to bother you with another problem, but these two customers are complaining and want to speak to you.”

(The manager comes out and we explain the situation, the poor service the associate has been giving us, and how she is refusing to let us buy the products we want because she doesn’t think we can afford them. The manager makes the associate ring us out while she watches. The total of everything we purchase together is over $400, and when she sees us pull out the exact amount in cash, the sales associate’s attitude changes from rude to friendly.)

Sales Associate: *smiling* “I am so sorry for the misunderstanding. Here’s your change. Please come back to shop with us soon!”

Me: *smiling* “I won’t be coming back. You should probably learn how to be more polite towards customers instead of judging them based on whether or not they have makeup on.”

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Thirty Minutes In And The Year Is Already Ruined

, , , , , | Right | January 1, 2018

(I work at a trampoline park that gets very busy on the weekends. Often times, we sell out and turn people away. This is out of my control and tickets are sold on a first-come, first-serve basis. Sometimes, though, people decide to just buy tickets for later in the day when we’re not full. Today, we are especially full because it is New Year’s Day.)

Me: “Hi, Welcome to [Amusement Park]. How are you?”

Customer: “Yeah, I need tickets for [time].”

Me: “It looks like we’re actually sold out for that time; however, if you wanted to jump at [time 30 minutes later] I could get you in then.”

Customer: “No! I need to jump at [time]. I’ve been here before and there’s never been a problem!”

Me: “Well, ma’am, we do recommend that you buy tickets ahead of time either in the park or online to reserve your spot.”

Customer: “That’s ridiculous! I have these two boys with me and if they don’t get to jump, their day will be ruined!”

(She gestures to her two sons who are with her.)

Me: “Like I said, they will be able to jump, just not at that specific time. They could jump just thirty minutes later; so they would still be able to jump today.”

Customer: “Well, that’s just great! You’ve ruined these boys’ day. Happy New Year!”

(With this, she stormed off leaving her sons behind. They followed her, but one of them apologized on his way out. She came back ten minutes later and apologized for her behavior and said that she would like to buy the tickets for the later time.)

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Unfiltered Story #100602

, , | Unfiltered | November 24, 2017

(This takes place in a pharmacy. Patient calls in, asking if we have a certain controlled substance in stock. We don’t, and the following ensues)
Patient: “What do you mean, you don’t have it? I’ve been getting it here for years.”
(I look up the patient’s profile. They haven’t filled it since January- it’s now July)
Me: “I’m sorry sir, it looks like we don’t have it. But if you could bring in your new prescription, we could enter it into our system and order the medication in for you. The order would take about two days.”
Patient: “Two days? What do you mean? I need it now! Today!!”
Me: “Unfortunately that’s how long it would take to get this medication in.”
Patient: “Do you want me to be in pain until then?? Why don’t you have it in stock? I get it here all the time, so it should always be in stock!”
Me: “It looks like you last picked this up in January, and we’ve not had any prescriptions since then. It’s not a common medication, so it’s not something we have on automatic order if no one’s getting it.”
Me: “Unfortunately we cannot order in a controlled substance without already having the physical prescription, so I can’t order this until you bring in the prescription. We haven’t had any prescriptions for it recently, so we haven’t ordered it.”
(This circular conversation went on for the next twenty minutes, and I had to hang up on him because he started cursing at me. Turns out he did bring in the prescription after my shift ended, and the pharmacist made sure to tell him not to treat his employees like that again!)

Always Free To Complain

, , , | Right | October 31, 2017

(If a passenger has paid a base fare, they can purchase a transfer for a $1 to get on the next bus they need. The fare box on my bus jams and won’t accept paper money. This means all passengers ride free; can’t take the fare from one, can’t take it from any of them. As I’m picking up passengers, I tell them the ride is free and to have a seat. One passenger looks confused.)

Passenger: “I need a transfer.”

Me: “I can’t sell the transfer, as my fare box is jammed, so you’re riding for free.”

Passenger: “But I need a transfer for the next bus. How am I going to get on my next bus?”

Me: “You still have your original fare in your hand, and you can use that.”

Passenger: “Ugh! I’m going to call your customer service line and file a complaint.”

Me: “But you’re riding for free this trip. You don’t need a transfer.”

(When she left the bus, she was still grumbling about getting cheated. I would love to have heard that call to customer service.)

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