Diabetes Meets Rabies

| Right | June 27, 2013

(A customer is picking up some diabetic test-strips, and I am ringing him up.)

Me: “How are you doing today, sir?”

Customer: “I’m alright; how about yourself?”

Me: “I’m doing great, thanks. Did you have any questions for the pharmacist?”

(The customer gestures at the test strips, jokingly.)

Customer: “Yeah, do I really have to poke myself for these to work?”

Me: “Yep, I’m afraid so.”

Customer: “Can’t I just poke you instead?”

Me: *laughing* “Sorry, I’m afraid it doesn’t work that way, sir.”

(The customer gestures at my multiple facial piercings.)

Customer: “You look like the type that would enjoy that, though.”

Me: “Your doctor might have a problem with that, though.”

(When a customer picks up a prescription, they’re required by law to sign, stating that they’ve received it. Our pharmacy does this through an electronic prompt. The customer looks at it.)

Customer: “What’s this?”

Me: “It’s just a way to say that you’ve gotten your prescription. That way there’s no confusion later. It’s as much for your protection as ours really.”

Customer: “Well what happens if I don’t sign it?”

Me: “Then unfortunately, we’re not allowed to give you your prescriptions.”

Customer: “WELL I GUESS I’M NOT GETTING ANYTHING TODAY!”

(The customer THROWS the electronic pen across the counter, hitting me in the face. He turns, and practically skips away. The pharmacist and I aren’t sure if he is joking, but by the end of the day he still hasn’t come back!)

1 Thumbs
1,515

The Opposite Of Disappearing Ink

| Right | June 21, 2013

Me: “I’m sorry, sir, but it looks like this prescription is expired.”

Customer: “What do you mean?”

Me: “The law says we can’t take prescriptions this old.”

Customer: “But you said it’s expired. Where does it say that?”

Me: “It doesn’t, but see the date? That’s several months old. We couldn’t fill it now if we tried.”

Customer: “You’re telling me if I’d brought this in exactly as it is just a few months ago, you’d have been able to take it?”

Me: “Theoretically, yes.”

Customer: “So why won’t you take it now? Nothing’s changed!”

Me: “Except today’s date, sir. The prescription expired a few weeks after it was written. You can even see the disclaimer written at the bottom.”

Customer: “So why doesn’t it notify me when it expires? It ought to say ‘expired’ on it!”

Me: “Um… the paper isn’t going to magically print the word ‘expired’ if you wait too long to bring it in.”

Customer: “Well, it should!”

1 Thumbs
1,410

This Cashier’s Number Is Up

| Working | June 9, 2013

(I am 20 years old at this time. Valentine’s Day is approaching, so I go out to the store to buy some fake wine and chocolates for my boyfriend.)

Cashier: “Oooh, a date for Valentine’s Day?”

Me: “Yep! We’re going out to dinner, and I thought I’d buy this stuff for dessert.”

Cashier: “Nice! Can I see some ID for the wine?”

Me: “Oh, that’s grape juice. It doesn’t have alcohol.”

Cashier: “No, I need to see your ID for the wine. I can’t sell it to you if you’re under 21.”

Me: “No, it’s sparkling grape juice. I’m 20 and I’ve bought it before. It doesn’t have any alcohol in it.”

Cashier: “I suppose I can let it slide for a pretty girl like you.”

Me: “Excuse me? First off, that would be illegal if this was real wine, and second, I just mentioned I have a boyfriend. It’s fake wine. Please just let me buy this and leave.”

Cashier: “No need to be like that. I’ll sell it to you.”

Me: “Thank you! What’s my total?”

Cashier: “Your phone number.”

Me: “What?”

Cashier: “I’ll give this to you for your phone number! I can take you out someplace really nice to eat, and then we can go back to my place if you know what I mean. I get free condoms for working here!”

Me: “Here’s $10. This should cover my purchases. I’m going to leave and pretend you didn’t just ask me to have sex with you in exchange for dinner and my groceries.”

 

1 Thumbs
1,997

Needs To Take A Chill Pill, Part 2

| Right | June 4, 2013

Me: “Thank you for calling [Pharmacy], how can I—”

Customer: “So I just requested a refill, and I want to know when it will be ready.”

Me: “Okay, what is your name?”

(The customer gives her name. I see that no refill was requested. The medication is out of refills, and needs approval from the doctor.)

Me: “I am very sorry, but we must not have gotten your refill request. I see that there are no refills available. I am going to have to fax the doctor.”

Customer: “I did that. I went to their site and asked the doctor to do that. It should have just given my request to you, and it should be ready by now.”

Me: “So, which website did you go to? Was it ours, or your doctor’s site?”

Customer: “His, duh! How can you be that stupid? I requested it, and you see that request, and then you just fill out the paper to give me refills. All the doctor does is sign it. It should take like all of five minutes to get that done. So when the h*** is my prescription going to be ready?!”

Me: “Ma’am, I am sorry. We are in no way connected to your doctor’s office. They have their own software, and we have ours. We cannot in any way see what you have requested with your doctor’s office. We have to wait until he contacts us, and sometimes that can take up to three days for a response. Now if you are out of this medica—”

Customer: “This is unacceptable! I know how these computer things work. You can look up any person’s prescriptions anywhere and anytime, no matter what pharmacy they are at! Now fill my f****** prescription!”

Me: “Ma’am, there is no way I can do that. That would be in direct violation of federal law. There is a privacy act that means that we cannot share medical information with anyone else without your direct consent. Would you like it if I could access your medical record right now and see things like what you went to the ER for?”

(Note: this customer is a notorious drug seeker, and is well known at ERs and Urgent Cares throughout the area. She also knows that we know.)

Customer: “…uh, no.”

Me: “That’s why we can’t see anything your doctor may have on you, or what requests you may have made to him. It’s to protect your privacy. Now since this isn’t a narcotic, I can ask the pharmacist if we can advance you some of your medication until we hear back from the doctor.”

Customer: “Uh yeah, okay. That will be fine then.”

(My pharmacist later pulls me to the side and tells me that I did a great job with a difficult customer, and with keeping my cool. Come Christmas time, I got a few extra bucks in my bonus!)

 

1 Thumbs
1,806

Doing More Pharm Than Good

| Working | May 31, 2013

(My daughter has a seizure disorder. We are a low income family, and we get low cost insurance through the state for her. However, because of this disorder, she has separate insurance through the state; the pharmacy knows this.)

Tech: “Um, okay, so we tried to run your daughter’s medication and it won’t go through.  We have to contact [regular] insurance to see why it won’t go through.”

Me: “Wait, no… you have to run it through [other] insurance. I called this in like three days ago, and you are now just calling me?! That is medication she takes for her seizures. I am out too, and I can’t have her miss a dose.”

Tech: “We did and it didn’t work. You can pay cash for it. That’s $54.99.”

Me: “Look, I am low income. I can’t afford something that expensive. Are you sure you ran it through the right insurance?”

Tech: “Uh, yeah. It’s not my fault you let your insurance lapse or something. You need to call [regular] insurance and take care of it on your end or else pay cash.”

(I call my daughter’s regular insurance, who confirms my side of things. They call the pharmacy and get them to approve the medication. I call back, but request to speak with a pharmacist directly.)

Me: “So, did it work this time?”

Pharmacist: “Yeah, it did. I’m sorry [tech] was acting that way. She just didn’t want to run it on the other insurance because it takes a few more steps to make.”

Me: “Yeah, I know. I’ve heard this song and dance every month for the last three months and nothing has changed. Look, my kid was totally out of her seizure meds! She could have had a seizure because of your lack of calling me about it in a timely manner and making jump through hoops I don’t need to.”

Pharmacist: “Well, I’m really busy, and I can’t watch everything they do all the time.”

Me: “Wow, you just inspired me to take my business elsewhere and call corporate to complain.”

(Within two hours, my daughter’s prescriptions we transferred to another pharmacy where they DO take the time to run it correctly and call me if/when there is a problem. I recently went back into that store to return something and there was an entirely new staff in the pharmacy. I hope these ones do actually care!)

1 Thumbs
2,005