Customers That Make You Want To Pop Pills

, , | Right | March 4, 2019

(I am working the counter of a pharmacy. I have been serving a customer while another is behind her looking at painkillers. After my customer has left:.)

Me: “Is there anything you need help with?”

Customer: “Yes, actually. Could you help me get this box open?”

Me: “I’m afraid not. If you open it you will have to buy it.”

Customer: “But I don’t want to buy it until I know what’s inside.”

Me: “I’m afraid there’s no other way around it. Once the box is open I am not allowed to sell it to anyone else.”

Customer: “I just want to know what colour the pills are.”

Me: “There’s an example on the box.”

Customer: “Yes, but they always try to trick you.”

(She manages to get the box open and takes a strip out.)

Customer: “See! They’re blue.”

Me: “That’s the packaging.”

(She then, to my surprise, pops one pill out and inspects it.)

Customer: “Well, would you look at that? It’s pink. That’s exactly what I want!”

(She puts the box and pill on the shelf and picks up an unopened box.)

Me: “Actually, if you could give me the box you opened, I’ll just sell you that one.”

Customer: “You can’t do that! It’s been opened. You have no idea what happened to it!”

Me: “…”

(I kicked her out and banned her. She comes back all the time saying this is her nearest pharmacy and demands to be let in. We have a picture of her under the counter, so everyone knows to remove her as soon as she appears.)

Medicine Prices Can Wind You

, , , , , , | Healthy | March 1, 2019

I had been having horrible stomach cramps, to the point where I could barely stand. I’ve already had my appendix removed, so my doctor ran a few other tests and determined the pain was from a bowel obstruction. He sent me home with instructions to drink more water and take a laxative and some OTC pain killers.

While waiting in the checkout line with my purchase, several waves of cramps came over me and I started seeing stars. The cashier saw me start to stumble and called for help. More stars appeared before the pain became so intense I passed out.

When I regained consciousness, there was a crowd surrounding me with a mixture of emotions on their faces. Some were concerned, others embarrassed, and others looked like they were trying not to laugh, but none of them are looking at me. I started to sit up and the associate closest to me — the pharmacist who helped me pick my laxative — told me to stay still and wait for the ambulance to arrive.

I asked what happened and the pharmacist blushed deeper. I looked down to make sure I hadn’t lost control of my bladder. I hadn’t, but then I realized my stomach didn’t hurt as much anymore. I made that comment aloud, and some of the crowd laughed. A man from the crowd leaned in and told me that when I hit the floor, I’d released the biggest, loudest, longest fart he’d ever heard out of any human being.

The people gathered around were obviously there to see how I handled the news of my flatulent faux pas. I was terribly embarrassed, but I was also so relieved that I wasn’t in pain anymore, I just laughed until I cried. The ambulance arrived shortly thereafter and gave me the okay to go home. I apologized to everyone in the vicinity and told them I hoped the rest of their day went better than mine.

Unfiltered Story #139469

, , , | Unfiltered | February 12, 2019

(At the pharmacy I work at, we sell cards for buying cell phone minutes. Most of these cards have set amounts that you are able to purchase, usually multiples of $10. The register can only put those set amounts on to the card. A customer I recognize as someone who has given me trouble in the past walked into the store with someone else, grabbed a phone minute card and placed it on the counter)

Me:And how much would you like to put on this card?

Customer: 35 dollars, please.

(I look at the card, it clearly say $10 $20 $30 $40 in giant numbers)

Me: Im sorry, I can’t put $35 on this card. It only allows me to put in the amounts on the front.

Customer:…But I need $35 for my plan!

Me. I’m sorry, but I literally can’t put anything but whats on the card.

Customer: Hold on a second….

(The customer suddenly pulls out a cell phone and procceds to begin hitting numbers for a good 5 minutes. I can hear an automated voice coming from the other end. He then holds the phone up to me)

Cellphone: If your plan is for a monthly charge for $35, please press-

(He pulls the phone back)

Customer: SEE?!

Me:…

(I then explained and demonstrated that I literally could only put in what the register allows me. He seemed like he was gonna say something else on the matter, but luckily the person he was with saw the futility in the situation, convinced him to leave.)

H2-Woes

, , , | Right | February 10, 2019

(I am working in the back of a pharmacy. A coworker who is on the front comes in to ask a question.)

Coworker: “What ointments don’t have dihydrogen monoxide?”

Me: “Don’t have what?”

Coworker: “Dihydrogen monoxide. A customer says she deathly allergic to it.”

(Humoured by the statement and assuming it’s a joke, I follow [Coworker] out.)

Me: “Sorry, what was your query?”

Customer: *sighs* “What creams don’t have dihydrogen monoxide? I’m so allergic to it that even the slightest touch could kill me.”

Me: “Umm, is this a joke?”

Customer: “Absolutely not! How dare you?!”

Me: “It’s just that dihydrogen monoxide is water, like the bottle of Vittel in your hand.”

Customer: “No, I am allergic to dihydrogen monoxide, and I need a cream that doesn’t have it.”

Me: “Do you know what water is also expressed as? H2–”

Customer: “–H2O. Yes, I know that.”

Me: “And that means water is made of two hydrogen atoms and one oxygen?”

Customer: “I don’t see how this has anything to do with—“

Me: “Two hydrogen, di — Dihydrogen. And one oxygen, mono — monoxide. Water and dihydrogen monoxide are literally the same thing.”

Customer: *blank look*

Me: “For all I know, you could have an allergy to water, but since that is rare and you didn’t know that they were the same, I’m assuming you don’t?”

Customer: “This is ridiculous. I am allergic to dihydrogen monoxide, and if you can provide me with cream that doesn’t have it, I will find somewhere that does!” *storms out*

Me: “Good luck with that!”

Branded With Kindness

, , , , , , | Hopeless | February 8, 2019

I was dropping off some prescriptions at my local 24-hour pharmacy around ten at night. There were only two employees working at the time: a pharmacist and a pharmacy tech. They were obviously extremely busy. When I was asked when I’d like to pick up my prescriptions, I simply said I’d like them as soon as possible. The tech looked genuinely terrified to inform me that there was at least an hour wait time. Of course, I expected as much, so that was no problem at all. I could tell from her demeanor that other people had not been as understanding. I told her that I was planning on going out to eat, so she could take her time and that I hoped that customers would learn to be more understanding.

When I returned to retrieve my medicine, one of them was ringing up at four times the amount I expected. As I have a heart condition that prevents me from working, I knew there was no way I could afford that. I purchased the other medication and decided that I would just call the hospital and ask if they could send a cheaper alternative prescription to the pharmacy. Upon speaking to the pharmacist, I was told that it would be another thirty minutes before he would even be able to check for an alternative. I decided to sit in the waiting area, as I had nothing else to do at the time and I wasn’t in any particular rush.

At that point, it was clear that the young lady’s shift had ended and she had left for the night. The pharmacist was now working by himself. I waited patiently as I watched this man run around and assemble orders, answer phones, type furiously on the computer, check inventory, and deal with customers in both the drive-thru and at the counter. That poor man didn’t have a breath to himself. Eventually, he looked up and noticed I was still there. He called me to the counter and rang up my medicine at a huge discount — much less than I was expecting to pay in the first place. I thanked him profusely and wished him a better night than the one he appeared to be having. It was only when I reached the car that I realized that he hadn’t had time to find a generic alternative and he had given me the name brand medication. He brought it down from 105 dollars to 17. As someone struggling financially, that meant the world to me.

I made sure to call the manager in the morning and tell them how wonderful their employees were. I will definitely be going back there. It might cost a little more than other pharmacies and it might take a little longer, but the customer service cannot be matched.

Moral of the story: a little patience and kindness go a long way.

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