Sometimes You Wish Customers Were Contactless

, , , | Right | February 8, 2019

(I am handing out a prescription to a patient.)

Me: “That’ll be £8.40, please.”

(I see that she’s getting her card out, so I press “card payment” at the till. I am not paying that much attention and the payment goes through fine.)

Customer: “When do I put my PIN in?”

(I’m confused as the payment has already gone through.)

Me: “The payment has already gone through contactless, and here is the receipt.”

Customer: *getting visibility upset* “I do not have that! How can it go through when I haven’t put my PIN in? Let me have a look at that receipt now. There’s no way I could have paid for that; I haven’t put my PIN in.”

(I check the receipt and notice it’s been paid using a specific credit card, which is different from the card she has in hand. I show her the card and receipt number.)

Me: “You put your purse too close to the contactless machine.”

Customer: “But I didn’t put my PIN in; I did not authorise this transaction!”

Me: “This is a new thing in the banks are doing to make transactions a little bit quicker. It only covers payments under £30.”

Customer: “But I did not authorise this transaction! I did not want to pay with that card! I don’t want this ‘contact list’ nonsense!”

Me: “If you don’t want contactless, you have to speak to your bank.”

Customer: “I certainly will be. I do not want this ‘contact list’ nonsense. Anyone could steal my money.”

(As she is getting upset about something I can’t help her with, I try to end the conversation.)

Me: “Here’s your prescription that has been paid for. Good luck with the bank!”

(She said thank you for the prescription, but continued to rant about how she should have to use a PIN number, how contactless is stupid, and how the bank is making it easy to steal money.)

Not Even Partially Apologetic

, , , , | Right | February 4, 2019

(I work in a retail pharmacy in a suburban city. A lot of snobbish, entitled people come through our line every day, thinking they are God’s gifts to the world and that we should feel honored to bend over backward and kiss their a**es. It’s a Sunday afternoon, during a slow hour in the late summer. It’s just me and my pharmacist working today. I’m helping someone in our drive-thru, so the pharmacist helps this guy who comes up to the counter. I overhear this exchange as I’m ringing up the person I’m helping.)

Pharmacist: “Hi, there! How can I help you?”

Customer: “Yeah, I’m picking up a prescription.”

Pharmacist: *looks up the guy’s name in the system and goes to retrieve his script* “Just so you know, sir, we didn’t have the full quantity of this medication in stock, so we had to give you a partial supply. We should have the rest in tomorrow morning, though.”

Customer: *raising his voice* “You know, this is bulls***. I got a phone call saying that my prescription was ready in full, but every time I come here, you guys only have a part of the d*** thing!”

Pharmacist: “I do apologize, sir. Are you sure the phone call said it was done in full?”

Customer: “What, do you think I’m stupid?! Of course it did! Here, listen!”

(He pulled out his phone and replayed the voicemail on speaker so we could hear. It very clearly stated that the prescription was ready for a PARTIAL FILL. Obviously flushed and embarrassed, the guy tried to brush it off like it was still our fault, paid for his partial, and left. My pharmacist paraded that little victory around for the rest of the year.)

Narcotics By Night

, , , , , | Healthy | February 4, 2019

(The pharmacy where I work is the only 24-hour one in town. We keep all our narcotics in a time-delayed safe that we don’t open at night. The only exception is a few we keep out for hospital patients. One night after 11:00 pm, a lady comes through the drive-thru to drop off a script for one of these medications.)

Me: “We have this in stock and we can have it ready for you around 7:00 am.”

Lady: “I can’t get it now? I’ve been out all day! Can’t you just give me a couple to get me by?”

(I’m thinking, “If you’ve been out all day, why wait until this late at night to get more?”)

Me: “This is in a time-delayed safe, so we can’t fill these at night.”

Lady: “Well, what’s the point in being a full-service, 24-hour pharmacy if you can’t fill prescriptions at night?”

Me: “We can fill most prescriptions at night, but this is in our time-delayed safe which can’t be opened after eight.”

Lady: “I don’t care about anyone else’s prescriptions. This is for me!”

Power Play

, , , | Right | January 28, 2019

(There is a storm and we have lost power. We are still open but are doing everything manually and are only accepting cash. We tell customers this when they enter the store and have a big sign at the checkouts stating this. It’s dull but we have light from outside and battery operated lights at the desks.)

Customer: “Okay I’ll take these.”

(The customer shoves a bunch of items into my hands.)

Me: “Okay, ma’am. Just so you know, we have lost power. We are taking cash only until the power comes back.”

Customer: “But I wish to pay by card!” *hands me debit card*

Me: “I am sorry, but as I said, we have no power. The EFT machine is run by power and we have no emergency generator.”

Customer: “This is outrageous! You just cut the power because you knew I was coming, didn’t you? I demand you put the power back on now!”

Me: “I’m sorry, but I have no control over the power. I cannot process this unless you are paying cash. I am happy to hold your items if you would like to go get cash now, or come back later?”

Customer: “You’re no help.” *storms out of store*

Next Customer: *who happens to be a regular* “I would have said yes, I did cut the power just to piss you off.”

Me: “I was tempted. But I like my job.”

(The regular customer returned with a box of chocolates to help us through the power outage!)

Sick Over A Dollar

, , , , , | Right | January 27, 2019

(At our pharmacy, a particular woman has called in three times this week, asking about her prescription prices and wanting to switch stores, calling us terrible, saying we hate her because we overprice her meds, etc. I had the luck to deal with each phone call. Near closing time, I recognize her voice as I’m checking her out.)

Customer: “Why is my prescription $10? Last time it was $9.”

Me: “It looks like the type of discount card you have says you can only use it six times for this particular medication before it runs out.” *I point out where it’s written on the computer screen, even though I already told her this earlier when she called*

Customer: “Well… well, your $4 list says this should only be $4 for a month’s supply!”

Me: “If you look here, our state has a minimum price on this medication that we can’t go under. Without insurance, we have to charge $10.”

Customer: “You’re a bunch of liars. That’s false advertising. That doesn’t make sense.”

Me: “I’m sorry, I thought we had already talked about this over the phone. That’s something our store can’t change; it’s a state requirement.”

Customer: “You mean I could go to Jersey and get it cheaper?”

Me: “New Jersey’s not on the list, so it’s possible. I know you’ve switched a few of your prescriptions to other stores—“

Customer: “You guys are all snakes. This is ridiculous. It shouldn’t be $10.”

Me: “If you like, I can put the prescription back and you can try to get it filled somewhere else.”

Customer: “NO! I will DIE without my medication TONIGHT.” *this was not a drug that would harm you, even if you stopped taking it for over a week* “I need this NOW. Just give me it.”

Me: *quietly hands her the bag after she’s done throwing her change down on the counter at me*

Customer: “I hope you’re happy. I hope you know you’re scamming me and getting away with it. I could’ve needed that extra dollar. Karma will get you and you’re going to go to Hell.”

(The kicker is she called the next day and complained about me being a b**** and saying I was trying to withhold her medication. The lead pharmacist was on that night, and knew she was the irrational one.)

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