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A Cent-less Complaint

| NJ, USA | Crazy Requests, Money, Popular

Me: “Ma’am, your copay for your prescription is five cents.”

Customer: “You selfish little c***! My copay should be zero! Does it look like I have that kind of money on me!?”

Me: “Ma’am, it’s a nickel. I think you can find one in the cup holder of your car. I’m sorry, but I can’t sell you your prescription without it being paid for.”

Customer: “Well f*** you and this f****** store! I’m calling your management!”

(Two hours later.)

Boss: “We had a complaint about you today. Care to explain?”

Me: “She couldn’t pay for her five cent prescription.”

Boss: *rolling eyes* “Go home.”

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Hot-Blooded Versus Low-Blooded

| Toronto, ON, Canada | Health & Body, Rude & Risque

(I am a pharmacy student currently working as a technician at a local pharmacy. A patient who is on a blood-pressure lowering medication is now starting a new lowered dose.)

Me: “Hi, Mr. [Patient]. I just wanted to make sure that you’re aware the doctor is changing the dose for your medication?”

Patient: “Yup, I was getting lightheaded and passing out from the medication.”

Me: “Oh, that’s unfortunate. Well, hopefully this new dose works out better for you!”

Patient: “Yeah, so I was on top of my wife and then suddenly I blacked out and I fell on top of her, and it just really killed the mood, y’know? After that, the moment was just over…”

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I Prescribe Some Patience

| Sweden | Health & Body

Customer: “I’d like to fill a prescription but I also wanted to ask about this medicine.” *puts two boxes of OTC painkillers on the counter* “Can I use this for my migraine?”

(I start by asking her various questions about the migraine to see whether she should get something OTC or if she should see a doctor. I also ask about contraindications for the particular drug. From the answers I get I explain to her that the drug she chose on the shelf is not suitable for her and I go to the shelf to get a different medicine. All in all this has not taken more than a few minutes, and going to the shelf and back a maximum of 15 seconds. As I return she’s really upset with me and snaps.)

Customer: “How come you got so preoccupied with this? I told you I was here to fill a prescription!”

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“Birth” Defect

| Canada | Crazy Requests, Extra Stupid

Customer: “Where do you keep your ‘birth checkers’?”

Me: “If by ‘birth checkers’ you actually mean our pregnancy tests… aisle eight, right-hand side, top shelf.”

Customer: “Okay. Do you know if an ultrasound can tell if the baby is white or black?”

Me: “…”

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Too Much Meth, Not Enough Math

| NY, USA | Extra Stupid, Math & Science, Money, Popular

Me: “Okay, just so you know, sir, a three-month supply of this medication is going to cost you about $400.”

Customer: “What?! No. You’re wrong. When I picked it up last it was a third of that!”

(I look up his payment and pick up history in the system.)

Me: “It looks like this new prescription is the same medication as the last but you’re allowed to pick up three months at a time instead of just one. Is that correct?”

Customer: “Yes! But it’s never this expensive!”

Me: “Well, you’re picking up more at one time which is why it is a higher cost.”

Customer: “No! You’re wrong. It’s not supposed to be this expensive!”

Me: “Well, I’m sorry, sir, but we don’t set the prices. Your insurance company tells us what to charge you based on your plan.”

(This commences a 10 minute rant about how this medication is too expensive and he KNOWS he shouldn’t owe this much because he has been in the industry for 20 years and has a PhD.)

Customer: “When I picked it up last month it was only $133! It shouldn’t be $400!”

Me: “So… you previously picked up a one month supply for $133? And you’re upset because this three-month supply is three times the cost of the one-month supply?”

Customer: “YES!”

(Sadly this man did not see the math and proceeded to stay for the next 45 minutes and tell me exactly what was wrong with the entire industry and why it was my fault. Unfortunately, I have more stories about this guy from this 45 minute encounter alone.)

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