Doesn’t Have A Glue

| ON, Canada | Right | December 29, 2013

(We have bottles of hand sanitizer at the pick-up and drop off counters for customers to use if they please.)

Me: “Hi. Can I help you?”


Me: “Er, what?”

Customer: *waving hands frantically* “What’s in that bottle? It’s not glue is it? My hands aren’t going to stick to my cart when I touch it?”

Me: “No, ma’am. It’s just hand sanitizer.”

Customer: “Oh, okay. Thanks! Have a good day!”

(The customer leaves without getting anything from the dispensary.)

Me: *to coworker* “Why the h*** would we have glue in squirt bottles?”

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Can’t Pin Him Down To A Number, Part 2

| QC, Canada | Right | December 10, 2013

(It’s Friday afternoon, and I am a customer waiting for my prescriptions in the waiting area of my pharmacy. The customer ahead of me, a gruff older man, is getting upset with the cashier over a problem with the card reader.)

Customer: “I’m telling you, it’s not my card. It’s your machine!”

Cashier: “Sir, you have to enter your PIN correctly—”

Customer: “I KNOW how to enter my PIN! Your machines are wrong! This doesn’t happen to me anywhere else.”

Cashier: “I don’t know what to tell you, sir. My machine has been functioning properly all day. Your transaction failed after you entered your PIN. Would you like to try it again?”

Customer: “If I try it again, you better MAKE it work right! [Financial Institution] is going to freeze my card if I keep trying. I’m going away for the weekend so I NEED my card to work!”

Cashier: “Well, I can’t put in your PIN for you, sir. So I can’t guarantee you it will work.”

Customer: “This has happened the last two times I’ve been in here! I’ve been a customer here for 30 years and you’re saying it’s MY fault? Your machines are wrong! And now my card is going to be frozen until Monday!”

Cashier: “I don’t know what else to tell you, sir. Let me get my manager.”

(The cashier pages the manager, who arrives promptly.)

Manager: “I understand there’s some trouble with your card, sir?”

Customer: “The machine is messing up. It’s NOT my PIN. My card is going to be frozen and I’m going away this weekend!”

Manager: “I understand, sir. If you have time to wait, I’ll call [Financial Institution, which is also responsible for card reader] and try to find out what’s going on.”

(My manager dials the phone and explains the situation to tech support.)

Manager: *on phone* “Uh-huh. I see.”

Customer: “Ask them if my card is frozen!”

Manager: *on phone* “So there’s no problem with our system? Alright. Thank you.”

Customer: “Oh, wait. My PIN on this card is five digits. I only entered four!”

Can’t Pin Him Down To A Number

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Intelligence Is Not The Flavor Of The Month

| South Yorkshire, England, UK | Working | December 3, 2013

(In the UK, you get your prescriptions for free if you’re age 16, 17, or 18, and in full-time education, which I am. Your age in years and months is written on your collection form. Mine reads 16 years and 9 months.)

Me: “Hello. I need to pick up a prescription. Could you show me what I need to sign?”

Pharmacist: *glances at the form* “Are you working?”

Me: “No.”

Pharmacist: “Are you in full-time education?”

Me: “Yes.”

Pharmacist: “Are any of these applicable?”

(The pharmacist points to war veterans benefits and low income benefits, as well as two others that definitely don’t apply.)

Me: “Uh. No.”

Pharmacist: “Well, I’m afraid you’re going to have to pay for this medicine. It’ll be £7.88.”

Me: “What? It’s always been free in the past! I haven’t got any money on me.”

Pharmacist: “It’s £7.88, I’m afraid. If you want, I can hold it for you and you can pick it up later when you’ve got some money. We close at 5:45.”

Me: “Alright, I guess I could do that. I’ve never had to pay before. Are you sure that’s right?”

Pharmacist: “Have you? You should’ve been charged. Anyway, you have to pay now.”

(I leave, knowing I won’t be able to return home and back in time. I call my dad and ask him to collect it for me. He does so and gets it to me when he gets home from work.)

Dad: “Want to know why they wouldn’t give it to you?”

Me: “Why?”

Dad: “The other pharmacist was serving me. She read over your prescription and asked the woman who’d served you why she’d charged you, as your prescription form clearly said you’re 16. She looked mortified. Turns out, she’d misread the ‘9’ in your 9 months as ’19’!”

(Good to know these are the people handling our medicine!)

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A Bitter Pill To Swallow

| MA, USA | Working | November 23, 2013

Me: “Hi, I’m here to pick up my prescription.”

Pharmacist: “What’s the name?”

Me: “[Name], that’s [N-A-M-E].”

Pharmacist: “[N-A-M-E]?”

Me: “Yes.”

Pharmacist: “We don’t have a prescription under that name.”

Me: “Could you look again? It should have been sent over from [School] this morning.”

Pharmacist: *without checking* “We don’t have it.”

Me: “Could you check your computers to see if you got the order?”

Pharmacist: *checks computer* “Oh! Yeah, we got the order. [Medicine] has been backordered for weeks, so no one has it.”

Me: “I see. So, you just didn’t fill the order?”

Pharmacist: “Yeah. We couldn’t.”

Me: “And you didn’t call the number in my file or my doctor to let them know the medication wasn’t available?”

Pharmacist: “We can’t just call EVERY person who orders this! That would take forever!”

Me: “So it’s better that EVERY person who needed that medication should come all the way down here just to hear that their prescription can’t be filled?”

Pharmacist: “Yeah.”

Me: *furious*

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Cause For Pregnant Pause, Part 5

| USA | Right | November 19, 2013

(I’m a pharmacist, and one day at work, a young woman comes up to the counter to pick up a script. I notice she is wearing one of those insertable birth control rings around her wrist.)

Me: “Ma’am, you know that’s not how those work, right?”

Customer: “Huh?”

Me: “Your birth control ring. Those are meant to be worn… you know… internally.”

Customer: “Oh, shoot, really? I… I didn’t know that. Excuse me.”

(She walks away and returns with a pregnancy test, clearly worried and very embarrassed.)

Customer: “I guess I’ll be needing this, too.”

Cause For Pregnant Pause, Part 4
Cause For Pregnant Pause, Part 3
Cause For Pregnant Pause, Part 2
Cause For Pregnant Pause

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