Needs To Prescribe Themselves Some Attentiveness

| MI, USA | Working | February 28, 2015

(I’ve been going to the same chain drugstore for a while now. Having moved and been diagnosed with diabetes, taking medication has become a fairly standard part of my life. I am picking some prescriptions when I am told that they can’t find one I had refilled the night before.)

Clerk: “Huh, that’s strange. It says it was filled this morning by [Pharmacist] but I can’t find it.”

Me: “Well, I really kinda need it. It’s a diabetic medication and I really can’t go skipping a day.”

(The clerk tells me if I’m willing to wait 20 minutes that they can refill it. I pay for my other medications and he bags them.)

Clerk: “Okay, that’s all done if you’ll just step to the side at that window they’ll let you know when it’s ready.”

(I am confused but do as he says as he makes a motion to move my bag of prescriptions to wait with me. The woman behind me, a snobby soccer mom if there was one, immediately steps up as I edge away from the counter. She states her name loudly and starts complaining about how long she’s had to wait and how they really need more staff. After 15 minutes, the people at the other counter confirm what I need and have me sit down. When my prescription is ready I am once again called to the clerk to pay for the last one.)

Clerk: “Okay and your total is [total]. Would you like to add this to your other bag?”

(He offers the prescription towards me and I give him a hard look.)

Me: “You can put it in with the rest of my medications you have.”

Clerk: “Ma’am, I already gave you your medications.”

(I look at him and gesture towards my t-shirt, jeans and non-existent purse.)

Me: “And where exactly do you think I have them? You kept my medications. You never handed them to me.”

Clerk: “You took your prescriptions. I bagged them and handed them to you.”

Me: “You did bag them, and then you told me to move to the other window. You never handed them to me.”

(It was at this time one of the actual pharmacists stepped over.)

Pharmacist: “Ma’am. Is there something wrong?”

Me: “Yes. Your clerk is trying to claim that I have given me my meds but I never got them. I have the one.” *I hold up the one he just rang* “But I don’t know what he did with the other three.”

(The clerk has now given up and is completely ignoring me, ringing up other customers behind me.)

Pharmacist: “Ma’am, would you like me to call a manager?”

Me: “Yes, please do. I want you to watch the security footage and find out where my medications went.”

(I am asked to wait and within a minute a manager shows up. He’s one I’ve dealt with before and have gotten fairly friendly with.)

Manager: “Don’t worry, [My Name]. We’ll get this all sorted out.”

Me: “You know I hadn’t thought about it till now, but the girl behind me was named [Name]. You may need to call her.”

(Another 30 minutes and four missing refills later, it was discovered that the clerk had indeed bagged my medication, and then proceeded to bag the snobby lady’s meds on top of mine and hand her the entire bag. I haven’t seen that clerk at that store since.)

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Medicated And Dedicated

| Perth, WA, Australia | Right | February 26, 2015

(It has been a quiet day, and I happen to overhear this conversation between my coworker and the customer. I decided to intervene at one point.)

Customer: “Hi, I’d like to buy a packet of [Medication].”

Coworker: “Sure, what packet size did you want? We have 84, or 168.”

Customer: “Don’t you have the smaller pack? The 28 pack?”

Coworker: “Sorry, I don’t think we do. I’ll go check the back if we might have stock.”

(Whilst my coworker went to the back to check, I decide to converse with the customer to keep the sale.)

Me: “I’m sorry that we don’t have the smaller pack in stock, but the larger packs do work out cheaper than the small pack in the long run. Especially if you need to take them long term.”

Customer: *angrily* “I know that! I’d prefer getting the small pack so I know what I’m taking! And I do need to watch what I spend to be able to put food on my plate each month.”

(My coworker returns.)

Coworker: “I’m sorry but we didn’t have any small packs at the back.”

Customer: *in a huff* “Oh fine, I’ll just take the 84s.”

(While my coworker is processing the sale:)

Customer: “Oh, and these as well.”

(She placed three chocolate bars on the counter.)

Pleasantness Is The Best Medicine

| OR, USA | Right | February 22, 2015

(I’m at the pharmacy and they have been having issues with my medication: not in yet, not the right amount, or not in stock. Today it is a misread order, and I did not get the amount I am supposed to, so they ask if I can come back on Monday.)

Pharmacist: “Haven’t you been here almost every day for one thing or another?”

Me: “All but Friday.”

Pharmacist: “I’m sorry we keep having to have you come back in.”

Me: “That’s okay.”

Pharmacist: “And you’re still so nice about it?”

Me: “Why wouldn’t I be?”

Pharmacist: *shakes my hand* “Bless you.”

Me: “Anyone who works behind a counter deserves respect until they show me otherwise.”

Pharmacist: “Can you teach our other customers that?”

Me: “I wish I could.”

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I’m Over Your Hangover

| Perth, WA, Australia | Right | February 20, 2015

(I’m another customer waiting for my prescription. A young hungover male customer is talking to the pharmacy staff. She is asking him some questions to be sure he’s not drug seeking.)

Customer: “I need some strong headache stuff.”

Pharmacist: “Okay sir, just a couple of questions. Are you allergic to anything?”

Customer: “No.”

Pharmacist: “Okay, are you taking any other medications?”

Customer: *annoyed sigh* “NO! D*** it, I had too much to drink last night and my head f****** hurts; just give me the f***** tablets.”

(I hadn’t noticed the head pharmacist hovering till the man got aggravated. He is a 6 foot tall, usually quietly spoken, older man.)

Head Pharmacist: “Sir, there is absolutely no need to swear at [Pharmacist]. She has to ask these questions for your safety.” *hands over some headache tablets* “Here you go, sir.”

Customer: “Whatever.”

(He pays and leaves. The pharmacist turns to her coworker.)

Pharmacist: “I should’ve given him the strongest laxatives we have.”

(I couldn’t help but giggle.)

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Ensuring A Lack Of Insuring

| WI, USA | Right | February 19, 2015

Me: “Hi, how can I help you?”

Customer: “I would like to pick up my prescription.”

Me: “Okay, what is your last name?”

Customer: “[Name].”

Me: “I notice that we have not run insurance on this. Let me look into that.”

(I pull her up on the computer and notice we do not have any insurance information on file.)

Me: “We do not have insurance on file for you. Do you have insurance you would like us to bill?”

Customer: “Yes.”

(Usually the customer gets a card out so I give her some time, but she just stares at me waiting, so I ask:)

Me: “Do you have the card with you?”

Customer: “No.”

Me: “Right now this costs $89.75, but your insurance should bring that down. We will need the insurance information located on your card to bill them. Would you like some time to go get it?”

Customer: “It has never cost more than $5 before.”

Me: “Okay, hold on.”

(I look to see if we have another file for her that may have her insurance listed but none come up.)

Me: “I’m sorry we don’t have your insurance information. Have you filled with us or at another location? Or could it be under a different last name?”

Customer: “No.”

Me: *frustrated at this point* “Okay, then, there are a few options. You can find your insurance card and we can run it through, or you can pay the $89.75 and come back later with the insurance card for a refund. We have seven days to do a refund in store. After that we would have to send it to corporate and it could take several weeks.”

Customer: “”But it has never cost more than $5.”

Me: “I understand. I am sure the price will go down as soon as we get your insurance information. Would you like to go get your card?”

Customer: “I don’t have a card. I’ve never had a problem before.”

Me: “Where did you get your prescription last?”

Customer: “[Different pharmacy].”

Me: “We are not connected with them and cannot access their files.” *I give her the two options again*

Customer: “This is ridiculous; it should only be $5! You should have my insurance!”

Me: “Actually it is your responsibility to carry your insurance card. Most people carry them in their wallet.”

Customer: *walks away*

Coworker: “She must think your name tag says magician not technician.”

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