You Got Blood On Your Hands

, , , , , , , | Right | December 21, 2018

I am a cashier at a pharmacy, and we get a lot of unsavory characters. An older man walks in and comes to my counter to complain about a battery he bought for his blood sugar tester. Since it’s a new battery, I can only conclude that the plastic is still on. Lo and behold, I open it up and the plastic is still on.

He thanks me profusely and I wish him a good day, thinking that he is satisfied and will be on his way. He puts a test strip in the machine and takes his blood sugar at the counter. I ask him to please wait until he gets home. He says, no, no it’s fine; this will only take a minute. I again plead with him not to do it because it is very unsanitary to have blood on or around my counter. He argues with me the whole time, and when he finishes I make sure he puts his test strip in the garbage himself; I hold the can up for him since it’s behind the counter.

He starts to get angry at me, saying that it’s no big deal and I’m being dramatic. In my head I say, yes, I am being dramatic that a total stranger is pricking himself on the finger, squeezing blood on a test strip, and had to be coerced to even dispose of it properly. After he leaves, still upset, I make sure I grab the disinfectant wipes and clean every part of that counter.

Do Hot Flashes Impair Brain Function?

, , , | Right | December 15, 2018

(I’m a cashier at a pharmacy. One day I come into work and the line is halfway around the store. Two of my coworkers have called out, and when I clock in, one of the two cashiers there goes on a lunch break. It’s just me and the manager trying to get everyone rung up as quickly as possible. The phone rings, so I answer while still helping my customer.)

Me: “Hello. This is [Pharmacy]. How may I direct your call?”

Caller #1: “Yes, I’m looking for [Medicine]. It’s for hot flashes.”

Me: “Okay, ma’am, what kind of medicine is it?”

Caller #1: *getting irritated* “It’s called, ‘[MEDICINE].’ It’s for hot flashes!”

Me: “Yes, ma’am. I mean, is it some kind of painkiller?”

Caller #1: “It’s called, ‘[MEDICINE]’! It’s for hot flashes!”

Me: *still trying to ring up customers and getting annoyed* “Ma’am, we don’t have a section for menopause. I need to know if it’s a painkiller, or a vitamin, or is it in the cold section — something like that.”

Caller #1: “Okay, listen to me. You know what menopause is, right? You know that women have hot flashes, right? It’s called, ‘[MEDICINE]’! Just look for it—”

(I admit I am annoyed. I’m not about to look all over the floor looking for some medicine I’ve never heard of. I hang up on her and finish ringing up my customer. I think that is the end of that… until a couple of hours later, when another customer calls.)

Caller #2: “I’m looking for [Medicine]; it’s for hot flashes.”

(I ask her the same question.)

Caller #2: “It should be in the same area as the birth control or the feminine products.”

(I tell her I’ll send someone to look for it.)

Caller #2: “Thank you. Actually, my sister called earlier, and she spoke to someone who hung up on her.”

Me: “Would you like to speak to a manager, ma’am?”

(She says yes, so I call my manager to speak to her. Meanwhile, my coworker finds her medicine and brings it to the front. She speaks to the woman to confirm it’s the right one. They speak and she hangs up. My manager asks why she hung up and didn’t transfer the call.)

Coworker: “She said she didn’t really need to speak to him anymore. She just wanted to say sorry for her sister’s behavior.”

Not Very Closed Minded, Part 30

, , | Right | December 10, 2018

(There is a pharmacy in the same building as my doctor’s office, but it opens at 8:30 rather than 8:00 as the office does. It has a metal gate across the entrance when closed, just like most stores in a mall do. I come in just after 8:00 and am waiting for my turn when a woman comes out from her appointment with a prescription sheet and starts hovering right in front of the pharmacy gate.)

Woman: *to the employee inside who is obviously trying to set up to open* “Excuse me… Excuse me!”

Employee: “Yes?”

Woman: “Are you open yet?”

Employee: *slight pause* “No. That’s why the gate is closed and the lights are off.”

Woman: “Oh.” *wanders away*

(Everyone else in the waiting room was trying not to laugh. Really, how much more obvious do you need it to be?)

Not Very Closed Minded, Part 29
Not Very Closed Minded, Part 28
Not Very Closed Minded, Part 27

Giving Them A Hard Pill To Swallow

, , , , | Right | December 8, 2018

(I work at a retail pharmacy. I get a call from a patient.)

Customer: “I just came by the drive-thru, and you f****** idiots screwed up my prescription. This is completely wrong!

(I apologize profusely and confirm the medication she was supposed to pick up.)

Me: “You certainly did pick up the correct medication for yourself. What exactly was wrong with it?”

Customer: “Last time I got ninety pills, and this time I only got thirty! What kind of business are you running here?!”

Me: “I’m sorry, that is a bit peculiar. Let me see why that was done.”

(I look up her prescription, which is a quantity of thirty with three refills.)

Me: “I see your doctor only prescribed a total of a hundred and twenty pills. On your preferences, you request ninety-day supplies. We did indeed fill it for ninety days previously, meaning only thirty were remaining on your prescription, which is what you received today. After this, you will need a new prescription from your doctor in order to get a ninety-day supply. I’m sorry for the confusion.”

Customer: “No f****** way. You guys f****** shorted me. I’m going over soon, and you guys had better give me my d*** pills. I know you offer that service, since y’all are f****** useless.”

Me: “Ma’am, we did not short you. You were meant to get thirty pills. You don’t have enough pills on your prescription to fill for ninety. I can send a refill request fax to your doctor, and perhaps she can approve for more. If it’s within seven days, we can reimburse you and get you ninety days when it’s approved.”

Customer: *scoffs* “Seriously?! What the f*** am I supposed to do without my medication?! I need this stuff to live. Just give me my f****** pills.”

(I am going around in circles, so I cut her off.)

Me: “No. I’m sorry, I cannot invent a new prescription and give you pills you do not have. You have no refills. Zero. You have thirty days’ worth you just picked up, and thirty entire days to get more. I can get you my pharmacy manager if you want a second opinion.”

(I put her on hold before she could protest or swear at me anymore, and the pharmacist who had been listening to her in disbelief picked up the call. The customer hung up, and we thankfully haven’t heard from her since.)

This Guy Should Shut His Mouth About Yours

, , , , | Right | December 6, 2018

(I’ve just had to have minor surgery on my tongue and the roof of my mouth. My mouth is packed with gauze. We have to stop at the pharmacy to pick up antibiotics before heading home. My mom does some other shopping, but I sit in the waiting area. I’m miserable and still reeling from the drugs, and I’m texting friends. An older man comes and sits across from me in silence for a half hour. Then, suddenly, he rages out at me.)

Customer: “You know, back in my day, we would talk and not just sit with your phone in front of your face. Ignoring people! We used to dress to go shopping, too, not just pajamas in public!”

(He continues on, raging that I’m wearing PJs and that I’m on my phone. I ignore him. When my mom comes back around, he rages at her, too.)

Customer: “You need to teach your child some manners! She hasn’t even said hello, just sat there on her d*** phone!

(Finally, I just turn and open my mouth, full of bloody gauze, and muffle out a hello. He looks horrified and backs away from me.)

Pharmacist: “Just ignore him. He comes around and never buys anything, just harasses our customers.”

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