I Can Hear You Dumb And Clear

| Du Quoin, IL, USA | Right | March 29, 2016

(I have just started working at my local pharmacy. It’s my first time answering the phone and I’m really nervous.)

Me: “Pharmacy, this is [My Name]. Can I help you?”

Caller: “HELLO?? HELLLOOOO?”

Me: “Can I help you, ma’am?”

Caller: “HELLOOOOOOOOO.”

Me: “Hello… ma’am?”

Caller: “CAAAAAN YOUUU HEEEAR MEEEE?”

Me: *holding phone away from my ear at this point* “Loud and clear, ma’am.”

Caller: “Oh, good. I just wanted to make sure my phone was working.” *click*

Me: *stares at phone*

Drive-Thru Is Not Your Calling

| USA | Working | March 27, 2016

(At our store we have a voice over that is triggered when someone pulls up to the drive-thru. To stop it from repeating, you have to pick up the phone and press the drive-thru button. This button is next to the regular phone button.)

Me: *after hearing someone pull up at drive-thru* “Thank you for calling [Store]. How can I help— You know what? Never mind. I’m on my way.”

Didn’t See The Smoke Signals, Part 2

, | PA, USA | Right | March 12, 2016

(I work in the front end of a pharmacy retailer that recently stopped selling cigarettes in an effort to promote customer health. It’s been almost two years, but exchanges like this still happen regularly.)

Customer: “Hi, I’ll have a carton of [Brand] cigarettes.”

(I look behind me to where the cigarettes used to be stored, where there is now a large sign with a crossed out cigarette and a slogan that reads: “Quitting starts here.”)

Customer: “…You don’t sell cigarettes, do you?”

 

Needs Change And A Change Of Cashier

| MN, USA | Working | February 19, 2016

(My mom has gone to a well-known pharmacy for a prescription. Her co-pay is $74 dollars. She’s given the cashier four twenties.)

Cashier: “Ma’am, I need another twenty.”

Mom: “No. I gave enough.”

Cashier: “No, I need another twenty.”

(After minutes of bickering the cashier calls her manager over.)

Cashier: “This woman refuses to pay for her medication.”

Mom: “What? I gave her enough money.”

Cashier: “No, you owe me another twenty!”

(The cashier is flustered by this point and giving my mom an evil look.)

Manager: “Let me count this.”

(He counts the twenties to find that my mom is indeed correct.)

Manager: “Uh, actually this woman needs $6 back.”

(The cashier looks at him and smiles.)

Cashier: “Oh, my math is simply awful.”

(My mom never got an apology.)

Needs Poster-Board To Smash Your Head Through

| PA, USA | Right | February 19, 2016

(A customer is making a purchase, which has been going normally until the end.)

Me: “All right, that’ll be [amount].”

Customer: “What? That poster-board was supposed to be $4.99.”

(I go with her to check the price marked on the shelf.)

Me: “This is where it was supposed to go; someone put it in the wrong place.”

(I indicate the $8.99 shelf tag; assuming that she wants a $4.99 pack, I grab one and return to the front, to which she does not object. I void out the more expensive pack and ring up the other. After I finish ringing it up…)

Customer: “That’s not the poster-board I want.”

Me: “It’s the pack that’s $4.99.”

Customer: “Well, you don’t have to be so rude about it. Just void that and I’ll pick out the poster-board.”

Me: “All right, your other items will be six—”

(I’m cut off by the customer walking away to pick out her poster-board without finishing the sale for her other items, with three customers waiting in line behind her, and no other cashiers on duty. Fortunately, the other register hasn’t been closed out yet, so I can still ring them up somewhere. She finally returns with the poster-board she wants, but I need manager approval because of all the voided items.)

Me: *over the PA, right in front of her* “Manager approval at the front, please.”

Customer: “Why isn’t the sale going through?!”

Me: “I need approval because of all the voids.”

Customer: “You could have said something!”

(Finally, my manager can pass the sale through, with the customer complaining about my service the whole time; my manager promises to have a talk with me over it. Once the store is empty…)

Manager: “So… from how she was acting, I’m guessing she was already in a b***h-fit when she came in?”

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