Needs Change And A Change Of Cashier

| MN, USA | Working | February 19, 2016

(My mom has gone to a well-known pharmacy for a prescription. Her co-pay is $74 dollars. She’s given the cashier four twenties.)

Cashier: “Ma’am, I need another twenty.”

Mom: “No. I gave enough.”

Cashier: “No, I need another twenty.”

(After minutes of bickering the cashier calls her manager over.)

Cashier: “This woman refuses to pay for her medication.”

Mom: “What? I gave her enough money.”

Cashier: “No, you owe me another twenty!”

(The cashier is flustered by this point and giving my mom an evil look.)

Manager: “Let me count this.”

(He counts the twenties to find that my mom is indeed correct.)

Manager: “Uh, actually this woman needs $6 back.”

(The cashier looks at him and smiles.)

Cashier: “Oh, my math is simply awful.”

(My mom never got an apology.)

Needs Poster-Board To Smash Your Head Through

| PA, USA | Right | February 19, 2016

(A customer is making a purchase, which has been going normally until the end.)

Me: “All right, that’ll be [amount].”

Customer: “What? That poster-board was supposed to be $4.99.”

(I go with her to check the price marked on the shelf.)

Me: “This is where it was supposed to go; someone put it in the wrong place.”

(I indicate the $8.99 shelf tag; assuming that she wants a $4.99 pack, I grab one and return to the front, to which she does not object. I void out the more expensive pack and ring up the other. After I finish ringing it up…)

Customer: “That’s not the poster-board I want.”

Me: “It’s the pack that’s $4.99.”

Customer: “Well, you don’t have to be so rude about it. Just void that and I’ll pick out the poster-board.”

Me: “All right, your other items will be six—”

(I’m cut off by the customer walking away to pick out her poster-board without finishing the sale for her other items, with three customers waiting in line behind her, and no other cashiers on duty. Fortunately, the other register hasn’t been closed out yet, so I can still ring them up somewhere. She finally returns with the poster-board she wants, but I need manager approval because of all the voided items.)

Me: *over the PA, right in front of her* “Manager approval at the front, please.”

Customer: “Why isn’t the sale going through?!”

Me: “I need approval because of all the voids.”

Customer: “You could have said something!”

(Finally, my manager can pass the sale through, with the customer complaining about my service the whole time; my manager promises to have a talk with me over it. Once the store is empty…)

Manager: “So… from how she was acting, I’m guessing she was already in a b***h-fit when she came in?”

Talking Out Of Their Asthma

| USA | Working | February 6, 2016

(It is just after daylight savings and the clock in our work room has not been changed yet. My coworker decides to take matters into her own hands and stacks up boxes to be able to reach it. She then makes a face about how dusty it is.)

Coworker: “Oh my! I’m gonna have an asthma attack. I don’t have asthma but I’m gonna catch it from this!”

(This coming from someone who works in a pharmacy and knows how this stuff works!)

Not A Very Product-ive Answer

| MD, USA | Working | January 29, 2016

(Our store has recently been purchased by another independent chain and has undergone a massive remodel. All of our stock has been moved to different locations and some things we used to have are not available anymore. As the staff is learning the new layout, we inevitably have this conversation with customers three times a day…)

Customer: “I’m trying to find [Product].”

Staff: “Well if you need any help finding it, let us know and we’ll be just as lost as you are!”

Discharged And Distasteful

| USA | Working | January 26, 2016

(I work in the call center of a pharmacy that takes care of long term facilities such as nursing homes. As such, we speak mostly with the nurses taking care of the patients.)

Me: “Hello, I am calling from [Pharmacy] and need to know if a patient was discharged from your facility. We see another patient has been admitted into their room.”

Nurse: “All right, who was the patient?”

Me: “[Name of patient].”

Nurse: “Oh, yes she was discharged to the hospital this morning. She isn’t doing too well.”

Me: *typing her answer without thinking* “Oh, wonderful, thank you so much!”

(The nurse was silent until I said goodbye and I didn’t even think about my response until I had hung up. I promise I am not that cold!)

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