A Cent-less Complaint

| NJ, USA | Right | July 17, 2016

Me: “Ma’am, your copay for your prescription is five cents.”

Customer: “You selfish little c***! My copay should be zero! Does it look like I have that kind of money on me!?”

Me: “Ma’am, it’s a nickel. I think you can find one in the cup holder of your car. I’m sorry, but I can’t sell you your prescription without it being paid for.”

Customer: “Well f*** you and this f****** store! I’m calling your management!”

(Two hours later.)

Boss: “We had a complaint about you today. Care to explain?”

Me: “She couldn’t pay for her five cent prescription.”

Boss: *rolling eyes* “Go home.”

Hot-Blooded Versus Low-Blooded

| Toronto, ON, Canada | Right | July 15, 2016

(I am a pharmacy student currently working as a technician at a local pharmacy. A patient who is on a blood-pressure lowering medication is now starting a new lowered dose.)

Me: “Hi, Mr. [Patient]. I just wanted to make sure that you’re aware the doctor is changing the dose for your medication?”

Patient: “Yup, I was getting lightheaded and passing out from the medication.”

Me: “Oh, that’s unfortunate. Well, hopefully this new dose works out better for you!”

Patient: “Yeah, so I was on top of my wife and then suddenly I blacked out and I fell on top of her, and it just really killed the mood, y’know? After that, the moment was just over…”

Not Tip-Toeing Around It

| MD, USA | Working | July 5, 2016

(I work at a pharmacy as a cashier. The pharmacist on duty has been working here for years and knows all of our regulars. A customer has a question for him so I forward it over to him without much of a thought.)

Pharmacist: “All right, we’ll try that. Cross your fingers and toes!” *pause* “Okay, it worked. Have a good day!”

(He hangs up the phone and bursts out laughing.)

Pharmacist: “Well, I feel like an a** right now.”

Me: “What happened?”

Pharmacist: “Mrs. [Name]? The one I just got off the phone with? I told her to cross her fingers and toes and she doesn’t have legs.”

I Prescribe Some Patience

| Sweden | Right | June 29, 2016

Customer: “I’d like to fill a prescription but I also wanted to ask about this medicine.” *puts two boxes of OTC painkillers on the counter* “Can I use this for my migraine?”

(I start by asking her various questions about the migraine to see whether she should get something OTC or if she should see a doctor. I also ask about contraindications for the particular drug. From the answers I get I explain to her that the drug she chose on the shelf is not suitable for her and I go to the shelf to get a different medicine. All in all this has not taken more than a few minutes, and going to the shelf and back a maximum of 15 seconds. As I return she’s really upset with me and snaps.)

Customer: “How come you got so preoccupied with this? I told you I was here to fill a prescription!”

“Birth” Defect

| Canada | Right | June 22, 2016

Customer: “Where do you keep your ‘birth checkers’?”

Me: “If by ‘birth checkers’ you actually mean our pregnancy tests… aisle eight, right-hand side, top shelf.”

Customer: “Okay. Do you know if an ultrasound can tell if the baby is white or black?”

Me: “…”

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