A Cancer On Society

| CT, USA | At The Checkout, Bizarre, Health & Body

(Since it’s nearing the Christmas season, we are currently doing donations for a cancer foundation. I lost my grandfather to lung cancer earlier this year.)

Me: “Your total is $[total]. Would you like to donate a dollar to [Cancer Foundation] today?”

Customer: “No, I would not.”

Me: “Okay, no problem.” *hits ‘no’ to proceed to payment screen and am about to tell the customer she can swipe her card*

Customer: “I won’t donate because there’s already a cure for cancer. It’s the biggest conspiracy out there.” *laughs*

(All I could do was just fake laugh, smile, and wish her a good day. If you don’t want to donate, just say no. That’s it!)

The Customer Is Sometimes Right

| Toronto, ON, Canada | At The Checkout, Awesome Customers

(I’m the customer in this one, calling into the store. I have worked in customer service for years and as such I tend to get a lot of “oh, thank heavens!” reactions from staff. This is one.)

Me: “Hi, I’d like to get a refill on [X] medication.”

Pharmacist: *in trepidation* “Uhh… let me just check if we have your three-months’ refill.”

Me: “No worries.”

Pharmacist: *sounding even more worried* “Ma’am, I am so sorry, but it doesn’t appear we have the full supply. When do you need them by?”

Me: “I’m out as of tomorrow, but that’s no problem; it wouldn’t be the first time I get a week’s supply and come back for more when you have it.”

Pharmacist: “I can try calling another… Do you think… Wait, what? Really?”

Me: “Sure. Happens at least half the time. You only have a few customers on this medication and apparently we all like to refill at about the same time.”

Pharmacist: “And you’re not… You’re okay?”

Me: *laughing* “I’m not cranky-customer-type. My goal is never to be the one you go home complaining about!”

Pharmacist: “Ma’am, you are my favourite customer today. Possibly this month.”

Deleted Defeated

| USA | Crazy Requests, Extra Stupid

(It’s already been a long day as I answer a patient’s phone call.)

Me: “Thank you for calling [Store] pharmacy; how can I help you?”

Female Customer: “I want you to delete [medication] from my file! I don’t want it to ever be filled there again. I get my medications in the mail now, and I don’t want you to screw it up.”

Me: “Okay, ma’am, I’ll leave it here in your profile but we won’t fill it. We will only fill it if you ask us to.”

Female Customer: “No, I want it deleted!”

Me: “Okay, I will delete it.”

(I don’t delete it because patients who get their medications in the mail always run into a problem sooner or later and need to get a few pills from us until their order arrives from the mail.)

Female Customer: “Great! Oh, and can you fill [supposedly deleted medication] for a few tablets? My mail order will be late this month.”

Suffering From Prescription Dysfunction

| Canada | Health & Body

(I am helping a customer whose prescription for Cialis 20mg has expired. The customer only has Cialis 5mg still on file, which someone has filled for him instead of the 20mg.)

Me: “Were you wanting to wait until your doctor faxed back about the 20mg Cialis?”

Customer: “No, I’ll just pop four of the 5mg. Although I really want the 20mg ones since they do the work!”

Me: “Do you only take one of the 20mg Cialis?”

Customer: “OH, YA! Except if I’m at a crazy party, and then I pop a few.”

Me: “…”

It’s Going To Be One Of Those Months

| Cornwall, England, UK | Crazy Requests, Health & Body, Money

(I work in a dispensary (basically a pharmacy) and we’re only allowed to give out one month’s supply of medication at any given time. This isn’t by our choice; it’s a standard set by the board. One patient comes in to get her medication. I go and get her prescription and she pays when this happens:)

Patient: “Excuse me, this is only a month’s supply. The doctor told me I was on a three month course.”

Me: “Yes, that’s right. We’re only allowed to give out a month’s worth of medication at a time.”

Patient: “But the doctor told me I was on this for three months.”

(At this point, one of the older dispensers behind me chimes in.)

Colleague: “It’s a three month course, meaning that you’re on that medication for three months, but we can only give out one month at a time.”

Patient: “Can I speak to the doctor about this?”

Colleague: “You could but this isn’t a standard set by us. It’s a nation-wide standard.”

Patient: “So I have to come in once a month and pay?!”

Colleague: “Yes.”

Patient: “This is extortion! I would like a complaint form!”

(After about another five minutes of this back and forth, the patient finally went on her way. Do you know what our ‘extortionate’ price is for keeping people alive? £8.05.)

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