Every Dog Has Its Day

, | AZ, USA | Hopeless | December 4, 2016

At work, we’re able to send group messages around the floor. Recently one of the operators sent this gem:

“A woman just called in and told me that she had to take her dog to the emergency vet. He’d been bitten by a rattlesnake but they wouldn’t give him any anti-venom since they didn’t have any insurance. It was $1000 upfront. A man who had brought his own pet in overheard and paid $500 on the spot to help the woman’s dog. It’s good to hear that there are still decent people out there.”

For the record, I work in emergency dispatch and we hear many horrible things. I’m not sure why the woman called in about that or if she was calling for another reason and happened to tell the operator about her dog, but it really was a wonderful story to lift the spirits when morale can be so low with the things we hear on a daily basis.

Every Dog Has Its Day

, | AZ, USA | Hopeless | December 4, 2016

At work, we’re able to send group messages around the floor. Recently one of the operators sent this gem:

“A woman just called in and told me that she had to take her dog to the emergency vet. He’d been bitten by a rattlesnake but they wouldn’t give him any anti-venom since they didn’t have any insurance. It was $1000 upfront. A man who had brought his own pet in overheard and paid $500 on the spot to help the woman’s dog. It’s good to hear that there are still decent people out there.”

For the record, I work in emergency dispatch and we hear many horrible things. I’m not sure why the woman called in about that or if she was calling for another reason and happened to tell the operator about her dog, but it really was a wonderful story to lift the spirits when morale can be so low with the things we hear on a daily basis.

Your Brain Is Cat-atonic

, , | USA | Friendly | November 23, 2016

I have recently fallen ill with a nasty sore throat and fever. What little is left of my voice is raspy and painful to get out, so I’ve taken to conducting my half of conversations via text, even if that person is sitting in the same room.

Suddenly, my cat runs across the keyboard of the laptop I’m using, and she pauses my movie. I want to snap at her to get off the keyboard, but I can’t, so I reach for my phone in annoyance.

It’s then that my feverish brain tells me that I cannot text my cat… because I don’t have her phone number.

Something Fishy About That Complaint

, , , | FL, USA | Right | November 18, 2016

I work at a major chain pet store as customer service and a pet care specialist. I love animals and enjoy helping customers get set up with new pets, and I have several customers who come in and specifically ask for me. Unfortunately, a big part of the job is handling returns of pets who are deceased. My job is to replace the pet and advise them on anything that they could do to ensure success in keeping the pet.

In our store, customers fill out satisfaction surveys online that have an optional comment field. The managers post the comments each week. One day, I get called in to the manager’s office. She sternly tells me that there was a serious complaint about me in the surveys. She reads it to me and I turn redder and redder as she reads the long description of how a customer came in to return a bunch of fish that had died and I did not express sympathy for her loss. “Her cold, uncaring attitude and clear disregard for my emotional well-being and satisfaction as a customer make me feel too upset and traumatized to return to your store. I hope that you discipline her and perhaps terminate her as she doesn’t exemplify the love of animals that your store claims to represent.”

I was crying by this point. By the list of fish that the customer had described, I remembered the customers and that the interaction with them hadn’t been unusual at all. I had even said I was sorry to hear that their fish died and I spent 20 minutes with them trying to help them sort out why. They had even thanked me.

Despite my great record and all the compliments about me from other customers, my manager penalized me for the complaint, suggesting that I might consider finding another job if I didn’t care for animals. (She knew that I had everything from fish to reptiles to cats myself, so that was BS.) I had my hours cut and had to go through extra training.

Two months later, my manager came to me and apologized, saying that a customer had come in saying that they felt bad because they put in a joke complaint about an employee and were worried that she had gotten fired. Guess who? The reason they gave my manager: “We were drunk or high or something, and were just upset about the fish. Anyway, we’re sorry. She was actually really nice to us.”

Insuring No Insulin

, | Madison, WI, USA | Related | October 17, 2016

When I first started working, my boss had a four-year-old son. Fast forward 20 years, and her son is now working for the same company, although still living with her.

They have a couple of cats, one of whom is diabetic and requires daily shots of Insulin. She would prepare the shots, and whoever got home first in the evening would inject the Insulin. The other would know the job was done by the absence of a filled syringe on the counter.

One day, she decided to clean behind the various canisters on the cupboard. She found a hidden stash of filled syringes. Apparently, the cat had figured out that the absence of a syringe meant no shot, so she was hiding them.

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