This Problem Is Next To Nothing

, , , , , , , | Working | August 26, 2019

I’ve ordered a small fabric patch with the logo of my favourite band. The product ships from Germany — I live in Canada — and the only shipping option is expedited shipping through a well-known company. As such, my item should arrive in less than a week. 

I follow the tracking and my package gets from Germany to a centre in the US practically overnight and hangs there for several days with no updates. One evening, I see that it suddenly has a notice attached. No details are given, but there was some issue.

I call the local branch for the shipping company. They look into it and tell me the package arrived at their American facility empty. At this point I ask, was the parcel observed to be empty (i.e. through x-ray, if they even go through one) or was it simply weighed? The patch weighs next to nothing, after all.

They don’t give a straight answer, but chalk it up as a lost item and tell me to get in touch with the store. 

The store is very understanding and ships a new package at no additional cost. This one, thankfully, arrives. However, I am immediately concerned.

The box, which is hilariously large for what it contains — seriously, a small bubble mailer would have been more than sufficient — is only taped across a third of the openings at each end. Fearing the worst, I open it.

It looks empty! Crap. For whatever reason, I look closer and realize the patch is lodged under the flap at the other end, very close to falling out.

This band has several high-budget videos and an insanely involved live show, but their shop can’t spare an extra two cents of tape to ensure products aren’t lost? I’m glad it arrived the second time, and they handled it very well. It just could have been easily avoided.

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Coupons: Before And After

, , , , , | Right | August 22, 2019

(We have a bunch of coupons out, one of which is a standard “two can dine” for $9.99. A customer and his wife come up to the counter and he hands me said coupon. I go through the process of ringing in the order and everything is fine until I give him his total.)

Me: “Okay, the ‘two can dine’ coupon with [items] comes to $11.70.”

Customer: “How much is it after the coupon?” 

Me: “That is the price with the coupon. It’s $9.99 plus tax.”

Customer: “So, I only owe you $1.70 because the coupon says $10?”

Me: “Sorry for the misunderstanding, but it’s actually two combos for $9.99. That’s still a significant savings over the regular price of two combos.”

Customer: “But the coupon says I get $10 off!” 

Me: “I’m sorry, but no, it doesn’t. The price is $11.70 after tax and that’s with the coupon applied.”

Customer: “This is ridiculous! Your other store wouldn’t do it right, either!”

(With that he stormed off, leaving the coupon behind.)

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Double Stupid

, , , , | Right | August 19, 2019

(Like most places, we offer our signature burger with double patties. It even has its own combo number on the menu. There are no promotions or specials on it. We are, however, running a two-for-$7 special on our regular signature burger. I’m listening to this exchange over the drive-thru.)

Customer: “Can I get the double [signature burger]?” 

Cashier: “Absolutely. Would you like fries and a drink with that?”

Customer: “Yes, please.” 

Cashier: “Okay, your total today is [around $13].” 

Customer: “That’s the double?”

Cashier: “Yes, you have the double [burger] combo with fries and [drink].”

Customer: “Why is it so much?”

Cashier: “The double [burger] combo is [price] plus tax.”

Customer: “But the sign says the double is $7!”

Cashier: “Oh! You mean the two-for-$7!”

Customer: “Yeah, that’s what I said: the double!”

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Unfiltered Story #150928

, , , | Unfiltered | May 13, 2019

(We have a notoriously uncooperative customer that comes through drive thru almost every sunday and order the “Sunday Special.” She never explains herself, and only ever refers to it as the Sunday Special. All three staff, including myself and the supervisor, are new to this store and have never worked a sunday before this)

Cashier: “May I take your order please?”

Customer: “Sunday Special”

Cashier: “I’m sorry, I’m not sure what that means”

Customer: “I want your manager”

Supervisor: “I’m the supervisor for this shift, how may I help you?”

Customer: “You need to take my order. She doesn’t know it”

Supervisor: “I’m sorry, but I’m not sure what you’re asking for either. But I’d be happy to ring it in for you if you tell us.”

Customer: “I’ve been coming here for years. Find the young lad that knows it”

*they both look at me*

Me: “This is my first sunday, too. I have no clue what she means”

Supervisor: “I’m sorry, but we have several male employees and only one of them is working right now. He isn’t familiar. But if you’d like to tell us what you’d like, I’d be more than happy to make it for you”

This back and forth goes on for over 5 minutes, with her repeatedly saying that “everyone knows her order” and “she’s been coming here for years” Finally, we get it out of her. It was a plain hamburger, with lettuce and tomato on the side. 5 minutes for something that could have taken us 30 seconds)

You Had (Number) One Thing To Do

, , , , | Right | November 26, 2018

(For a number of years, our menu was a little backwards; our bacon cheeseburger was the #1 combo and a plain burger was the #3 combo. Some variant of this conversation happened almost daily.)

Customer: “Can I get a #1, please?”

Me: “Okay, one bacon cheeseburger. Anything else today?”

Customer: “No, no, no, the number one.”

Me: “That is the number one.”

Customer: “Well, how was I supposed to know that?”

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