You Had (Number) One Thing To Do

, , , , | Right | November 26, 2018

(For a number of years, our menu was a little backwards; our bacon cheeseburger was the #1 combo and a plain burger was the #3 combo. Some variant of this conversation happened almost daily.)

Customer: “Can I get a #1, please?”

Me: “Okay, one bacon cheeseburger. Anything else today?”

Customer: “No, no, no, the number one.”

Me: “That is the number one.”

Customer: “Well, how was I supposed to know that?”

Mopping Flopping

, , , , , , , | Right | November 8, 2018

I generally work closing shifts and, as such, I’m responsible for mopping our dining area. We always do it in sections so that there are always tables available to sit at.

I’ve pulled out one section of tables and created a decent barricade around the area with them, the chairs, and wet floor signs. It’s obvious I’m mopping, as the bucket is in the middle of the section and the floor is wet.

I get halfway through this section when three or four guys come in. As I’m also responsible for cash, I stop mopping to take their orders. As I’m preparing their drinks, they go over to the section I’m mopping, dismantle the makeshift barrier, and set up a full table right in the middle of it, despite the dozen other places to sit.

They come in every night for two weeks, and it didn’t matter which section I am mopping; they always put a table back in it and sit there.

Sunday Special Needs

, , , , | Right | September 14, 2018

(We have a regular who comes in most Sundays. She doesn’t seem to understand that employees change and people that were working there years or months ago are no longer with us. She always expects us to know what she wants, calling it the “Sunday special.” On this particular Sunday, I am working my first ever Sunday shift, along with a cashier and manager that both transferred earlier this week from another location.)

Cashier: “Welcome to [Fast Food Restaurant]. How may I help you?”

Customer: “Sunday special.”

Cashier: “I’m sorry, I don’t know what that is. Could you please tell me?”

Customer: “I want your manager.”

Supervisor: “I’m the supervisor for this shift; how may I help you?”

Customer: “She doesn’t know what I want. You ring it in.”

Supervisor: “I’m sorry, but we’re all new to this location; could you please tell us what you’d like?”

Customer: “I’ve been coming here for [however many years]. Find the boy that knows my order.”

Supervisor: “We have several men that work here, and none of them are in today. But if you’d tell us what you’d like, I’ll be happy to make it and do my best to remember it for next time.”

Customer: “They told me it’s in the office. Find my order in the office. Your general manager put it there.”

(At this point it’s been close to five minutes of her refusing to tell us her order.)

Supervisor: “I’m sorry, but if you don’t tell us what it is you would like, I can’t serve you. So, please, either tell us what you would like, or move out of the way for the next guest to place their order.”

Customer: “Okay, I can tell you just this once, but if you don’t know it next time, I’m making a complaint.”

(She finally told us. It was a plain hamburger with lettuce and tomato on the side. She wasted five minutes for an order we could have made in under one. I wish I could say this only happened once, but every time there is a new staff member working, it happens again.)

Here’s Our Two Cents: Go Away!

, , , , , | Right | September 13, 2018

(I live in Canada. We have just dropped our one-cent coin from circulation. Prices on cash transactions are now rounded up or down to the nearest five cents, while debit and credit transactions are left “as is.” This is all handled automatically by our tills, and our receipts still show the rounded cash price even on debit transactions. Shortly after the switch, we receive this through our online survey:)

Complaint: “I wish to report an act of FRAUD on the part of your restaurant. I ordered [combo], and my total was shown as $10.10. However, in reality, I was charged $10.12. This is not acceptable, as you are blatantly overcharging customers for their food. I wish to have this error corrected, and as a reward for pointing out this GRIEVOUS ERROR, I will accept my thank-you in the form of three large [sandwich] combos and a $25 gift card.”

(I don’t know if he ever got his “reward” or if anyone explained the changes to him, but he wanted over $50 in freebies over two pennies.)

Unfiltered Story #118173

, , | Unfiltered | August 9, 2018

Our menu was recently reorganized, so now our #2 combo is either a double or triple hamburger. The menu panel shows both, with a large “OR” between them, and a price for each one. I’m taking orders on front counter when this occurs.

Customer: “#2 please to go.”

Me: “No problem, the double or the triple?”

Customer: “The double please.”

I ring him up and everything goes smoothly. He comes back in a couple minutes later.

Customer: “You guys forgot my combo.”

(I was the one who bagged his order and it definitely had his food in it)

Me: “I’m sorry about that, you had the #2, right?”

Customer: “Yeah, and I only got the one burger. You need to give me the second one”

Me: “The #2 is only one burger, you get to choose the double or triple.”

Customer: “That’s right and I said double. Double means I get 2 combos.”

Me: “I’m sorry, that isn’t how it works, the double or triple means you get either 2 or 3 patties on the burger. It’s still only one combo.”

Customer: “But that’s not what it says up there.”

Me: “I can assure you that the combo is only one burger, side and drink.”

Customer: “I still need my other burger though, are you going to give it to me?”

Me: “You’ll still have to pay for it because it’s a second combo.”

Customer: “But double means I get two”

This goes on until I finally managed to convince him that “double” did not mean two combos

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