Nothing You Can Do To Get Out Of This Loop

| NY, USA | Extra Stupid

(My store has recently started a new ‘Store Pick-Up’ option where customers can order items online and then pick them up at a local location the same day. Corporate is running several different sales that can only be applied to these online orders. This is turning into a problem since many customers are seeing the low prices online and get angry when they come into the store and see a higher price tag. A customer calls me over and starts to complain about this discrepancy. I explain the special sale, but she isn’t having it.)

Customer: “So there’s nothing you can do for me?”

Me: “There’s actually a lot we can do! We can process your purchase online using the store computer and it can be ready for you, at the sale price, in about 10 to 20 minutes.”

Customer: “20 minutes?!”

Me: “Yes, that’s one option. If that doesn’t sound good, remember that this sale will be going on for a few weeks. You’re welcome to go home, purchase as much as you’d like online and then pick it up the next time you’re in town.”

Customer: “Why can’t you just go up to the register and give me this price today? You’re going to lose a lot of business this way!”

Me: “I’m sorry, but this sale is specifically meant to encourage people to shop online and use the in-store pick up. I’m not allowed to manually adjust any of the prices to this level.”

Customer: “So there’s nothing you can do for me?”

Me: “…Ma’am, there are still several ways that we can get you this sale. We can use a store computer and process an online order within about 10 minutes, or you can put in the order at your leisure and pick it up another time. Are you interested in doing either of those?”

Customer: “Just change the price for me at the register; I want these items right now.”

Me: “I can’t do that, I’m afraid. These prices are only for people who use the online ordering system.”

Customer: “…So there’s nothing you can do for me?”

The Amphibious Ambiguous Government

| Philadelphia, PA, USA | Bizarre, Pets & Animals

(I am ringing a customer out for some products for her turtle.)

Me: “Would you like your receipt?”

Customer: “Ha! And let the government know I have a turtle? No, thank you!”

Refunder Blunder, Part 16

| WA, USA | At The Checkout, Crazy Requests

(It has been an insanely busy Friday in our store. I’m the only manager, so I have spent the last six hours running from one customer to the next, dealing almost exclusively with entitled idiots. This is probably my seventh no-receipt-return of the day.)

Me: “Okay, so you don’t have a receipt? Did you purchase this at our store?”

Customer: “NO. I bought it at the north store.”

Me: “Oh, unfortunately I can’t look up the receipt because our system only tracks transactions for our store.”

(I’m about to elaborate that I can call the other store, but she is glaring at me, and I’m already fed up with her tone.)

Customer: *huffing* “Well, can’t you do merchandise credit? It’s obviously unused.”

Me: “No. I’m sorry, but we still need a receipt for credit or exchang—”

Customer: “WHY NOT?! It’s unused. Look at it, it’s obviously unused. I’m not driving up to the north store just for a receipt.”

Me: *giving up* “Without a receipt we have no proof of purchase.”

Customer: “Well, that’s pretty lame. It’s obviously unused. It’s not my fault you can’t find my receipt.”

Me: “…It’s not our fault we can’t find your receipt.”

(She blinked at me angrily before declaring she would never set foot in our store again. Good.)

Related:
Refunder Blunder, Part 15
Refunder Blunder, Part 14
Refunder Blunder, Part 13