Location Dislocation

| NL, Canada | Bad Behavior

(This is also the start of a sale where you can get 25% off a bag of dog food if you present a coupon sent through e-mail and your frequent buyer card. As such, there is a huge line in our tiny store. Another note: we’re the tiniest of three locations in the province. Each location is about 20 minutes away from one another. The customer here is a sweet and patient woman.)

Customer: “Hi, do you have [Brand Food] in the largest bag? I called down earlier and you said you guys had it, but it’s not on the shelf.”

Me: “Hmm, well, I have taken all calls and haven’t received anything for that food. I’ll look, though.”

(I go out back to search, but there is none left. On my way out I ask my coworker but she hasn’t gotten a call about that brand either.)

Me: “Sorry, but we don’t have [Brand Food] in that size bag, but we do have the one size smaller.”

Customer: *suddenly yelling at me and waving her hands around* “EXCUSE ME?! I DROVE ALL OF THE WAY FROM ACROSS TOWN. I called here. You said yes. Manager, NOW!”

Me: *a little taken aback* “She won’t be in until tomorrow morning. I can call another location and see if maybe you called their number by mistake. It happens quite a lot.”

Customer: “NO. I don’t have time. Just give me a larger discount off a smaller bag. That’ll do.”

Me: “No can do. I have no authority over that. The best I can do is make note and you can present your coupon when it is shipped to our store.”

Customer: “I don’t have a coupon. I saw someone as your cash get a discount, so I want one too.”

Me: “…You need a coupon to get that discount. It’ll be easy, just give your e-mail on our webpage.”

Customer: “You’re so rude.”

(Then there is a sudden change in mood, this time to having tears in her eyes.)

Customer: “You know, I drove ALL the way here. Couldn’t you help me out?”

Me: “No. Again, I cannot just give discounts out willy-nilly. You don’t have a coupon. You also have driven directly past two other locations on your way here. This was the LEAST convenient place for you to have gone.”

(I leave without her response, and I call another location to see if they received her call. The one farthest from us, closest to her, had gotten her call and reserved it in her name. I relate this to her.)

Customer: “YOU’RE A LIAR. I CALLED HERE AT 722-****. YOU SAID YES!” *now trying to hit me, but being a boxer, I easily dodge without touching her, avoiding complications* “YOU B****. I AM REPORTING YOU!”

Me: “You called 722?”

Customer: “YES! YOU GUYS ANSWERED. SAID YES. AND NOW YOU’RE LYING TO ME!”

Me: “That’s [Other Location closest to her]. We’re 745.”

(She didn’t give me a goodbye, just started crying and ran out. My manager called me into her office two days later and told me she tried to report me. But since the camera showed that she was the one trying to hit me, and generally throwing a tantrum, they ignored it and I still have a sparkling reputation!)

Pet Hate

| AZ, USA | Crazy Requests, Pets & Animals

(I work in a local branch of a pet supply store, and one day at the end of my shift a women comes in, and slams her purse down on the counter.)

Customer: “You don’t have [Product]! This is unacceptable!”

Coworker: “I’m sorry, ma’am. Unfortunately that’s due to the supplier and—”

Customer: “If they die I’m blaming you!”

Coworker: “You would certainly be able to find some at [Other Pet Store, not too far away].”

Customer: “I don’t want to go to f****** [Other Pet Store]! I’m going to sue you!” *throws her empty container at my coworker, then storms out*

Coworker: “Well. First customer of the day. It’s gonna be a good one…”

Me: “Here, have some candy.”

Customers Like A Fish Out Of Water

| Sunnyvale, CA, USA | Extra Stupid, Pets & Animals

(I work in the animal department of a big pet store chain.)

Me: “Hi, I hear you’re looking to buy a fish today!”

Customer: “Yeah, I wanted to get my friend one for her birthday.”

Me: “Okay, did she already buy everything she needs? Tank, filter, bubbler?”

Customer: “Yeah.”

Me: “How big is the tank? Just so you know these guys can get really big, up to two feet sometimes.”

Customer: “I don’t know.”

(I show her an aisle of some different tank sizes, and she points to the 10-gallon. It’s technically enough for a small goldfish for a while, and at this point I can’t say no. I’m asking a few more questions about the setup when she starts to look impatient.)

Customer: “I’m sorry, but, can I just get the fish already? I’ve got to get back to work.”

Me: *I stare at her, confused* “Work?”

Customer: “Yeah, I’m on my lunch break.”

Me: “Uh, how long until you will be off of work? You should probably just come back to buy the fish later.”

Customer: “Like, three hours. It’s fine, I’ll put it in the car.”

(It’s the middle of a heat wave in California, at least 90 degrees outside.)

Me: “Ma’am, you can’t just leave the fish in the car for a few hours. Even if I could sell it to you, it would probably die and you’d be right back in here.”

Customer: *doesn’t even look annoyed, just… kinda blank* “Oh.” *after a few moments* “What if I take it with me?”

Me: “Into your work?”

Customer: “Yeah, I can put it in the break room.”

(I proceeded to explain to her, again, that the fish would probably die in the bag before she even got it to her friend’s tank. After a few more minutes of her still trying to get the fish, she left. I didn’t see her again.)

The Weight Of Being A Woman

| Atlanta, GA, USA | Bad Behavior, Health & Body

(The inventory manager is going through the overstock carts of dog food and, though I don’t normally work in that department, I’m helping him put them out. I am female. I am carrying a 40lb bag of food when I notice a male customer in the next aisle.)

Me: “Hello, are you finding everything all right?”

Customer: *gesturing to the bag of dog food* “Do you need help with that?”

Me: “Uh, no, that’s okay, thanks. Did you need help with anything?”

Customer: *looking unconvinced* “No, I already found it.”

(Five minutes later, I’m rearranging some large bags to fit another one in when a different male customer approaches me.)

Customer: “Do you want some help with that?”

Me: “No, thanks, I got it. Do you need help finding anything?”

Customer: “No, I’m good.”

(My manager comes over shortly after the customer leaves to check on my progress.)

Manager: “How are you doing?”

Me: “Almost done with the cart, but if one more guy asks if I need help doing my job I’m going to hurt someone.”

Not Very Cagey About Their Drinking

| Atlanta, GA, USA | Crazy Requests, Food & Drink, Pets & Animals

(A woman has come in looking for a hamster for her seven-year-old daughter’s birthday the next day. I’ve gone over the basic care instructions and all that’s left is to pick out the cage.)

Me: “Okay, so the dwarf hamster is pretty small, and any of these cages will be big enough. I would recommend this one, since it comes with food, bedding, food dish and a water bottle.”

Customer: “Which one is the easiest to put together? I’m gonna be pretty drunk tonight when I set this thing up.”

Me: “…Let me show you the pre-assembled cages.”

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