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Customers Without Filters, Part 2

| OH, USA | Technology

(I work in a pet store where I sometimes deal with filters for fish tanks. They are arranged by brand and tank size, i.e. 20 gallons, 55 gallons. I am occasionally called upon to deduce what type of filter or filter cartridge a customer needs. An old man comes up to me with a filter in a plastic shopping bag.)

Customer: “I need this filter.”

(I proceed to inspect the filter looking for identifying marks, like brand and size. There are absolutely none.)

Me: “Hmm… do you know what brand this is?”

Customer: “Lake… land?”

Me: “That doesn’t sound familiar. We must not carry it. Let’s see if we can find something that’ll fit your tank. What size is it?”

Customer: *points to filter* “That size.”

Me: *utterly nonplussed* “Five… gallons?”

Customer: “I don’t know; it’s that size.” *makes vague gestures of dimension*

Me: “Well, that seems like three to five gallons. We don’t have many filters for something that small, but let’s see what I can find.”

(I walk to the aisle with the filters and pick up the one filter we carry for tanks that small. He looks at it.)

Customer: “This isn’t the same filter.”

Me: “I know, but this is the only one we carry for the size it sounds like your tank is.”

Customer: “But I want THIS filter.”

(He wanders further down the aisle to look at the other filters and I help a few other customers. He walks back up to me.)

Customer: *smugly* “I found the filter. You should really know your merchandise.”

Me: “Oh, you did? Where was it?”

Customer: “There. It’s that brand, but it doesn’t look like those.”

Me: “The smallest size we carry in that brand is 20 gallons, and that’s too big for your tank.”

Customer: “But it’s the same brand.”

Me: “We just don’t have that filter. I showed you the one filter we have that would fit your tank.”

Customer: *very exasperated* “Well, can I special order it?”

(I explain that it’s just not something our store as a whole can do, especially if I don’t even know WHAT KIND of filter it even is!)

Customer: “I don’t like that answer.”

Me: “I’m… sorry? Would you like to talk to a manager?”

Customer: “That’s not a good answer. You should get some more training.”

Me: *I’m so done* “Thank you.”

(We walked off in opposite directions and I was so frustrated I went in the back and kicked a box. For the record I’ve been there over a year and I’m the assistant manager of the dang department! I’m not a wizard!)

Related:
Customers Without Filters

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Wish You Could Vet The Customers, Part 2

, | Argentina | Crazy Requests, Pets & Animals, Popular

(I am at a pet shop that has as a veterinary clinic in the back, looking for a kennel for my dog. A lady is at the counter complaining to the only employee there, so he can’t come help me, but I’m no hurry, so I wait.)

Lady: “But my dog won’t eat this food. Don’t you have [Brand #1]?”

Employee: “Sorry, ma’am, we only have this [Brand #2].”

Lady: “But he won’t eat it! Is there any way to make him eat it?”

Employee: “He might need time to get used to it.”

Lady: “But even if I give it to him, he won’t eat it!”

(This goes on for about five minutes, with the employee telling her there’s nothing to be done if the dog doesn’t want that food and the lady complaining because they don’t have the brand she always takes and asking if there’s a way to get her dog to eat the food. Finally, the lady changes tactic.)

Lady: “I want to speak with [Vet]. Maybe she’ll know a way to make him eat it.”

Employee: “Sorry, she isn’t here now, but the other doctor is in.”

(The other doctor is a tall, sixty-year-old man with a grey beard who clearly doesn’t appreciate being called from the back to attend to this issue, but he speaks to the lady nonetheless.)

Vet: “What seems to be the problem?”

Lady: “Well, you don’t have [Brand #1], but my dog doesn’t like [Brand #2] and he won’t eat it…”

(Meanwhile, the employee comes to show me the kennels and I pick one. All the time the lady keeps arguing with the vet about ways to make her dog eat the food.)

Vet: *visibly tired of her insistence* “Look, the only way to make him eat it is if you starve him until he has no more choice than to eat it.”

Lady: *she doesn’t seem very happy with this reply, but she takes the dog food to the counter to pay for it* “Are you sure you are a vet? I have never seen you here before.”

Vet: “Yes, ma’am, I have been for forty years. I just stay in the back most of the time.”

Lady: “Why?”

Vet: “Because I’m too old for this s***.”

Related:
Wish You Could Vet The Customers

Your Dog Does Not Compute

| USA | Bad Behavior, Pets & Animals, Popular

(A woman comes in with a Chihuahua that has been banned from the store because it’s frankly an aggressive little bugger and bites everything it can, including, on the last visit, a small child of about three years old.)

Customer: “I’d like a standard bath and grooming.”

Me: “I cannot do that, as your dog is banned from our store.”

Customer: *sets him on the counter, snarling and yapping, and leans in close to ask* “Could you just take him out back and hose him off? Nobody will have to know if you don’t enter it into the computer.” *slips me $50*

(By now the dog is attached to my sleeve, growling and tugging. I agree to take him out back. I go out the back door, put the snarling little maniac back in his crate in her car along with my ripped uniform and her 50 bucks, which he proceeds to chew up also. I walk back up to the counter in just the t-shirt I am wearing under my destroyed uniform.)

Customer: “Where’s my dog?”

Me: “What dog? I don’t have any dogs entered into my computer.”

(She never brought the little psycho back.)

Time To Drop The Dead Donkey

| USA | Bizarre, Crazy Requests, Pets & Animals, Popular

(I used to work at a pet store. One day during my second month on the job, a woman walks in and taps me on the shoulder while I am stocking pet food.)

Woman: “Excuse me, what is your largest size for pet shock collars?”

Me: “Our biggest size is about [collar size].”

Woman: “Would that be large enough to fit a donkey?”

(A nearby coworker of mine heard the conversation and walked over.)

Coworker: “Why do you need a shock collar for a donkey?”

Woman: “My neighbor’s donkey keeps getting into my yard and eating my flowers. I already put an electric fence out, now I just need a collar for the donkey.”

Me: “Can’t you just tell your neighbor that their donkey is eating your flowers?”

Woman: “NO! That’s extremely rude, and besides, my neighbor doesn’t speak English!”

Coworker: “Uhh… okay. We could probably find a size if we saw how big the donkey is.”

Woman: “All right.”

(She uses her phone to show us a picture of a plastic yard decoration that looks like a donkey. This woman is obviously on some kind of medication.)

Me: “Ma’am, that’s a decoration, not a real donkey. Your flowers are probably being eaten by rabbits or insects.”

Woman: “ARE YOU F****** BLIND?! THAT IS CLEARLY A LIVING DONKEY! HOW COULD RABBITS POSSIBLY EAT MY FLOWERS? I CAST A PROTECTIVE SPELL AROUND MY GARDEN!”

Me: “Maybe you should’ve cast a donkey-proof spell…”

It’s Christmas! Throw Me A Bone Here!

| TN, USA | Holidays, Theme Of The Month

(I work at a pet store and my store manager left two weeks before Christmas. After a week we hire a new store manager and I have my first shift with him on Christmas Eve. It’s about closing time and I have just worked from open to close.)

Me: “Hey, before you shut down the last register can you ring these up for me?”

(I hold up two dog bones.)

Manager: “Sure. Are these a Christmas present for your dog?”

Me: “No, my boyfriend’s aunt had surgery so she wasn’t able to get her dog a bone for Christmas, so I decided to pick her up some.”

Manager: “Well, in that case, tell her I said Merry Christmas.”

(He then handed me the bones back and insisted I don’t pay.)

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