They Don’t Have You Covered

| GA, USA | Working | November 9, 2014

(I worked the morning shift and am due to clock out. One of the other workers has called out, so the only people on duty are me and a manager. Note that this manager is known for shirking her responsibilities and texting instead of working.)

Manager: “[My Name], can you stay a little longer? [Coworker] just called to say she’d be late and I can’t run the store on my own.”

Me: “Sure thing.”

Manager: “Great, thanks!”

(She then proceeded to shut herself in the office – leaving me to run the store on my own.)

Some Strangers Slither Right Up To You

| USA | Friendly | October 31, 2014

(I am buying a guinea pig and am pretty excited. The clerk has gone to get it for me when a woman in her late 50s, a stranger, comes up beside me.)

Strange Woman: “Just bought one?”

Me: *happily* “Yes!”

Strange Woman: “Mmm. I wonder if they’ll… you know… feed them to the snakes?”

Me: “…uh.”

Strange Woman: “I’d feed them to my snakes… if I had some…” *walk away*

Reached Rock-Bottom Dollar

| NC, USA | Right | October 27, 2014

(I’m finishing up a transaction with a customer when she hands me two coupons. I scan the $5 off coupon first, and then the 10% off coupon.)

Me:“Your total comes to [total].”

Customer #1: “YOU JUST CHEATED ME OUT OF A DOLLAR!”

Me: *taken aback* “I’m sorry, what?”

Customer #1: “You scanned the $5 one first, which then lowered the price so the 10 % off comes out to less!”

Me:“Oh, I’m sorry it looks that way. It’s actually just the way our system works. The $5 coupon is seen as a coupon, and not a form of tender. You haven’t actually paid $5, so if I had scanned the 10% one first, once I scanned the $5 one, it would have lowered your discount to the same.”

Customer #1: “No, it wouldn’t have. You’re just making that up. You did that on purpose!”

Me: “Ma’am, I promise you it would have. That’s actually why I did the $5 one first, because I’ve seen it happen, and customers get upset when they see the discount get smaller.”

Customer #1: “Look, I know it’s only $1, but what you’re saying makes no sense. You have no idea what you’re talking about!”

Me: “Ma’am, I’ve been here three years. I can promise you that is what would have happened, However, if you would like, I can call the manager up here to void the transaction and I will do it your way so you can see.”

Customer #1: “No, I don’t have time for that! It’s only $1, but you cheated me. I don’t have time for this!”

(This goes on for a full three minutes of her yelling at me for cheating her out of $1 and me offering to have the transaction voided and her insisting that she doesn’t have time. Finally, a customer at the tag engraving machine decides that he’s had enough.)

Customer #2: “Lady! You keep insisting that it is no big deal and that you don’t have time, but you’ve wasted her time and mine by arguing even though she has offered numerous times to do it your way. I will give you the d*** dollar if it means you will shut the h*** up and just leave!”

Customer #1: *grunts, glares at me and him, RIPS her bags out of my hands, and storms off*

Customer #2: *sighs* “You couldn’t pay me enough to work even one shift for you.”

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Out Back Fishing

| Nanuet, NY, USA | Right | October 23, 2014

(I’m the manager on duty. At the time I’m back in the aquatics department feeding the fish when a customer approaches.)

Me: “Hello. Can I help you with anything, Ma’am?”

Customer: *points to one of the tanks* “Do you have any more of these in the back?”

Me: *I assume she’s gesturing to the fake plants, which we sell* “Possibly, but we also have them out on the floor. I can show you the aisle.”

(I take her over to the decor aisle.)

Customer: “No, not those!” *walks back over to the tank, jabbing her finger at the glass*  “Those!”

Me: “The… fish?”

Customer: “Yes!”

Me: “I’m… sorry. But, ah… no. These tanks are the only place we keep the fish. I don’t put them in the stockroom.”

Customer: *huffs and walks away*

When Hunger Bugs You

| VA, USA | Working | October 20, 2014

(At my pet store we sell crickets which many animals, such as lizards, use as a staple in their diet. We are encouraged to chat with the customers to make them feel welcome. The following conversation happens while I am putting crickets in a bag for a customer.)

Customer: “Do you have any reptiles yourself?”

Me: “No, but I have nine hermit crabs and their care is very similar to the reptiles at the store. Do you have any critters yourself?”

Customer: “No, I just felt hungry…”

Me: *speechless*

Customer: “That’s not what I meant! I stopped by [Popular Fast Food Restaurant] and decided to get some crickets for my son’s bearded dragon.”

Me: *hands him bag of crickets while laughing*

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